I was contacted by Natalia after I made a mistake with my order, and she was incredibly helpful throughout the process. My books arrived on time, beautifully packaged, and in excellent condition. The... Voir plus
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Editing review to retract previous comments. Although there were a few delays with the delivery, their excellent customer service more than made up for it. They kept me informed throughout the proces... Voir plus
L'entreprise a répondu
Such a beautiful book, even better than how I thought it would be. Arrived so quickly as well!
Great quality with beautiful illustrations. Fast delivery too. They also very kindly upgraded me to a hardcover for free. So very happy with this product, was a great wee gift for Father’s Day.
À propos de l'entreprise
Écrit par l'entreprise
Personalised children’s books and gifts. Make your child a hero of the most loved classic tales like Peter Pan, Adventures in Wonderland, Sleeping Beauty, Aladdin and more. Unlike other products out there, Papier Tales promotes a transition to chapter books and interest in literature as your child grows and develops. Based on some of the most beloved classic tales, our books retell these adventures, taking care to make them relevant to our young readers, teaching important values, and allowing all kids, regardless of their gender, to experience the magic.
Coordonnées de contact
Raymond Road, 2089, Sydney, Australie
- info@papiertales.com
- papiertales.com
4,3
Excellent
43 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Such a beautiful book
Such a beautiful book, even better than how I thought it would be. Arrived so quickly as well!
7 décembre 2025
Recommend
I was contacted by Natalia after I made a mistake with my order, and she was incredibly helpful throughout the process. My books arrived on time, beautifully packaged, and in excellent condition. The quality is outstanding, and they will make truly memorable Christmas gifts. I highly recommend Papiertales!
30 novembre 2025
Overall great experience
Excellent delivery time and quality of books, although I was sent the complete wrong book
9 novembre 2025
Great quality with beautiful…
Great quality with beautiful illustrations. Fast delivery too. They also very kindly upgraded me to a hardcover for free. So very happy with this product, was a great wee gift for Father’s Day.
18 août 2025
Disappointing packaging
I am writing to let you know how disappointed and frustrated I was with my recent book order. This item was intended as a gift, and the state it was delivered in is completely unacceptable.
Upon opening the package, I found the book wet and already falling apart. The pages are warped, the cover is damaged, and it is not in a condition that can be given as a present. This is extremely disappointing.
The book was shipped in a simple cardboard envelope, which clearly provided no protection against moisture or damage during transit. For any item—especially one intended to be a gift—this kind of packaging is insufficient. Books should be securely wrapped in waterproof and protective materials to prevent water damage and avoid bending during transit with the postal service.
29 mai 2025
Réponse : Papiertales
Hello Kiara,
Thank you for taking the time to write this review. I am very sorry your parcel got wet in transit. I do hope that receiving a full refund and a replacement book was a satisfactory solution.
5 Star Customer Service
29 avril 2025
Absolutely love
Absolutely love. They arrived today and are stunning. Fantastic quality, fast turn around, I love that you can write a little note. My daughters are going to love them when it’s in their Easter basket 🥰
14 mars 2025
Réponse : Papiertales
Thank you so much for your lovely review :)
Awesome experience!
My experience from ordering online to receiving the actual book was great! My daughter loved her personalized book so much that she showed it to all her friends.
12 février 2025
Réponse : Papiertales
I'm so glad your daughter loved the book! Thank you very much for leaving a review.
I love these books
I love these books! I have bought 3 so far. I plan to buy more. I highly recommend this company!
10 septembre 2024
Réponse : Papiertales
Thank you so much for supporting Papier Tales and for your kind words!
Great quality and my husband loved this…
Great quality and my husband loved this as a Fathers Day present.
22 août 2024
Réponse : Papiertales
Thank you so much for your review :)
Réponse : Papiertales
Thank you so much for your kind words, Kate. I am so pleased to hear you like the books 🙂
Beautiful book which was worth the wait
Editing review to retract previous comments. Although there were a few delays with the delivery, their excellent customer service more than made up for it. They kept me informed throughout the process and were quick to resolve any issues. Overall, I'm very happy with the service and would definitely use them again! The book is wonderful and very high quality and I wish Natalia all the success
18 août 2024
Réponse : Papiertales
Hi Sean, I'm sorry to hear you are disappointed in our service. However, you placed your order on the 12th of August- as per our website it takes 3 working days for the book to be dispatched (due to drying and binding process) and 4-10 working days for delivery (typically less than this). Please note we are still within this timeframe. We have been in touch and responsive throughout the process and as mentioned to you on Friday, a replacement book is being printed and sent to you in case the first one was lost by Royal Mail.
Quality is awesome and timely delivery
I am happy with the purchase. Quality is awesome and easy customisation. Thank you papiertales for these books.
8 août 2024
Réponse : Papiertales
Swetha, thank you so much for taking the time to leave a review 🙂 I'm so happy to hear you are pleased with your book!
Updated review on damaged book
The story & illustration itself is great but the book has come significantly damaged and can’t be gifted as intended. While this is partially the fault of the delivery service, the packaging isn’t enough to protect and it doesn’t look like there was anything on the parcel to advise people to be careful. Now there is a massive bend in the book cover and spine. I have contacted the company five business days ago now and have heard no response.
Update: I’ve received a response from the business today with an explanation behind a delay in response along with two solutions offered for the damaged book: 1. Reprint & send express or 2. Full refund. I’ve decided to go with option 1. As the illustrations are beautiful & so is the personalised story.
*Second copy of the book received and was packaged much better this time & no damage*
11 juillet 2024
Réponse : Papiertales
Thank you very much for your honest review, Jessica 🙂
The book is absolutely gorgeous
The book is absolutely gorgeous. Everything I hoped for and more! Really enjoyed reading it to my little one on his 2nd birthday. However, there was one typo I noticed so only gave 4 stars :)
27 mai 2024
Réponse : Papiertales
Thank you so much, Jacinda! I appreciate you taking your time to share your experience 🙂
Let me know where the typo is and I'd be happy to replace the book for you.
Natalia was incredible to deal with and…
Natalia was incredible to deal with and we absolutely loved our books for our daughters which arrived in time for Christmas. They're really good quality books and such a cute keep sake.
18 décembre 2023
Avis spontané
The personalised book is delightful
The personalised book is delightful
It is a Christmas gift - I am sure it will be treasured
It is difficult to know what to buy a baby at Christmas but this is ideal
28 novembre 2023
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