Booking.com Avis 

WARNING: DO NOT TRUST BOOKING.COM!
Booking confirmation: 6796.840.***
Before paying through a link provided by Come Nelle Favole – The Classic B&B in Rome, I specifically checked with Booking.com and was assured it was safe. I was scammed, they are fraud and Booking.com has failed to take responsibility.
After 50+ calls, countless emails, and 100+ hours wasted, I still haven’t received my refund.
Absolutely disgraceful customer service. Be careful before trusting Booking.com!

On September 25th 2026 at about 5.00pm I started to book an hotel near to Ottawa as I had lost my card the same afternoon I booked on my phone using my wife’s card as I completed filling the details of my credit card my phone died on me without completing the transaction,I received no hotel confirmation nor any information. As it is an incomplete transaction I had to book with another hotel,I have called them and also spoke on my frustration with USELESS AI ,I spoke finally to a LIVE CS to at-least three recently I filled a form and they promised to REFUND IN SEVEN DAYS,UPTO today I have not received my money $142.74.I am with Booking dot com since 30+ years.

★ 1/5 — A platform that leaves hosts carrying the consequences

My experience with Booking.com has been extremely disappointing and, frankly, alarming.

I had a guest who retained my property's security keys after checkout and continued to have possession of them. This was not a misunderstanding. The guest's own messages on Booking.com's platform clearly acknowledged that he had the keys, said he would return them, and accepted the charges.

I repeatedly reported the situation to Booking.com and asked them to intervene because this was a property security issue, not simply a routine damage claim.

Despite having the entire communication history on its own platform, Booking.com's response was slow, repetitive and largely consisted of asking me to wait. I repeatedly had to explain the same basic facts to different representatives.

The consequences were serious. I had to deal with security concerns affecting my property and subsequent bookings, including losses of more than £1,800. Yet instead of properly resolving the situation, Booking.com eventually asked me to provide an invoice for replacement keys as evidence.

Think about that: the guest had acknowledged retaining the keys, Booking.com had the messages proving it, Booking.com knew about the situation, and yet the burden was still pushed back onto the host.

What is particularly disturbing is that Booking.com appears far more concerned with following a rigid internal process than protecting the host whose property is being used through its platform.

The platform makes money by connecting guests with hosts, but when something goes seriously wrong, the host can be left dealing with the security risk, financial loss and consequences largely on their own.

I have kept the complete Booking.com communication history and supporting evidence and am now considering formal legal action regarding the way this matter was handled.

If you are a host, think very carefully about what happens when a serious problem occurs — because my experience has shown me that having evidence and repeatedly reporting a serious security issue does not necessarily mean Booking.com will protect you or resolve it promptly.

This has completely changed my view of Booking.com as a platform for property owners.

I'd like to say thanks ldo much to Joe 19 railway street for making me and my partner so welcome I lisburn I had procedure in belfast and Joe's Airbnb was so tranquil and lovely retreat yo stay I to recover for the night I never seen a host like Joe before who had such beautiful Airbnb so calming clean and evrtying provided to make your stay comfortable thanks so much Joe I would highly recommend Joe's property yo anyone it is beautiful clean and so relaxing

I booked a small hotel in Indonesia for one night.the cost was $11 the fee was supposed to come out of the booking amount.but booking .com took $78 separately,..itried to recoup that fee,but getting on to booking.com was impossible. They are scammers.and when I tried to delete them from my browser ,and them having my details that was even worse.stay away from them.