PartSelect.com Avis 72

At partselect.ca, I ordered an "in stock" part for my oven on Aug 13th. Delivery within 3 - 5 business days, it says. After 10 days I started calling and sending muliple email messages to them to check on my order. The phone message states they have no one to take my call. The only other option is to message their customer service email. I did that and got a message back asking me to re-send my message to their inquiries@ address. I did this twice and got no response! I have had no working oven since before August 13th. today, Sep 7th, I cancelled the order and reordered from a competitor.

Ordered 2 parts for a clothes washing machine. They were shipped separately, one had a box and padding the other came in an envelope with no padding. The thin piece in the envelope arrived with a crack and after looking to the "support page" there is no clear path forward.

Shipping a fairly fragile part with no protection and no recourse for damage is ridiculous.

Purchased a replacement gasket for my fridge door (5yrs old). The new one came and looked great but didn't even last 3mo before it suffered the same fate that took the original one 4-5years.

Contacted Support and now I am: 1) paying more for the replacement than the first order, 2) paying for shipping for the replacement order.

This will be my last time ordering from Partselect.

I received the product in a damaged package which probably was in the war zone, therefore I couldn't accepted, so I started to communicate with customer service and after total silence (few days) I decided to call. The agents were really out of the planet (I think Uranus), therefore I requested to talk to a supervisor who finally explained the return/refund process. Their policy is to hold the product with you for 30 days (!!!) and get refunded within 5-10 business days. Anyway is a weird process and definitely was the first and last order from them. Not impressed with this company.

Ordered $150 part that didn’t work with my fridge. Had to pay $95 to ship it back. No free returns. Do not shop here!

Terrible. Advertised in stock part which is not in stock and back ordered

This company appears to have no customer service whatsoever! Paid extra for shipping to get it quicker through Purolator but it was shipped via Canada Post. No explanation, no communication and so far no refund of the extra shipping costs. The very least they can do is have someone who can answer simple questions instead of having automated emails that reply to you with no relevant information to anything that I asked them.

Was sent wrong parts ... they did absolutely nothing to rectify their mistake...I had had to pay $70 to ship the items back
will never use their service again

Whilst the product showed up on time and was the correct order. I realized it was not the part I needed. So proceeded with the refund procedure. Did everything according to their policy and the item was in perfect condition upon return. But my refund was rejected due to the fact that I had installed it... I went to test the part and realized it was something else entirely that was the issue, so the item had not been used at all.

The worst company I have ever did business with ever.
DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!
Order a part for one of my customer fridge in November
they canceled the order 2 weeks latet with no notice the only reason I found out was I called to check the status of the order. Re-ordered the part they said it will arrive in Utah on Jan 6th and be at my office around Jan9th. NOTHING ARRIVED
I called to check order status and now its back ordered and the rep on the phone was arguing with me and was so unprofessional if have no idea how you stay in business,,,,,,,,,,,DO NOT USE THEM GO ELSEWHERE THEY ARE NOTHING BUT LIARS
RUN
NO DATES NO IDEA WHEN IT WILL GET HERE SHE ACTUALLY TOLD ME TO CALL BACK IN 2-4 WEEKS

Was quoted a 3 day wait, after a Week I called to see if the part was in or if there was an issue with the order, I was assured it would be there the following week, it was not even ordered from the manufacturer. I’ll never use this sight again and recommend you find an alternative solution.

Worst company to buy any part. They show something on n website pics sends you different one.

Should have read reviews here first. Ordered middle rack for my stove. Put in my model number and double confirmed the number on manufacturers website as well. Still didn’t fit. Called company they told me on two different calls I didn’t put in my stove model number in order, when yes I did, after 5 seconds of actual effort they found that yea I did. Confirm the right number was shipped. Finally gave me return authorization, no paid return, finally with some badgering they refunded my original shipping costs, which does nothing because it cost me 4 times that amount to ship it back, because they wanted product returned in original packaging. So after paying almost half the cost of product that was wrong to ship it back I still have no part for my stove and out almost $60 in shipping? Brutal service on the first call the guy was so checked out, second call was at least marginally better. Don’t buy from this place.

I payed for heating element Wirpool:
Command #: 16970309
I received Ego Hilight with poor quality.

Zero communication.
Waited for a month for my part and it did not arrive.
Found the part on Amazon cheaper and delivered in 2 days.
I'm mad at myself for waiting
Do not order from here. Take your hard earned dollars somewhere else

They have some of the worst communication I have ever seen Would not ever order from them again. If ordering from them just be prepared for the item to never arrive or you call and they tell you your part is only a day away from arriving, which it isn't. The amount of time this business has wasted of mine giving me the run around is worth this review and warning to others. In short, I ordered a part that was advertised to arrive in 3-5 days. Turns out the part was backordered and I was never given notice. When the part didn't arrive 8 days later I inquired. I was told the part was going to be in the following day and shipped. Never was. Called again and was told the part was now going to ship 5 days later. Fool me once shame on me. Fool me twice... Would never order from them simply because of their communication and transparency. There are other options out there.

No customer service. Asked when shipment was to be sent after waiting 15 days, and then they canceled my order. Still haven’t heard from customer service

Ordered a part Feb. 8. It has not arrived and this is 20 days later. Have not been able to contact the company. PayPal charged my account and they have not been of any help at all. I am out my money with no part.

It cost over $80 dollars CAD to receive one grease filter for my microwave. Their prices are ludicrous for a small metal filter like this.

Ordered qty 4 of one item for dishwasher..Website showed them in stock.. Only one of four was delivered. Over the course of 8 weeks sent multiple emails, all replies were automated and identical, all phone calls were declined due to Covid, (automated replies again),so no contact with anyone in the company. This is a complete travesty. Nine weeks later, still waiting for a refund. Non existent customer service and I assume you folks are proud of yourselves individually and as a company..NEVER AGAIN!!