I bought a couple of fast track passes for myself and my partner for our flight home. I checked my bank account the next day only to find Passfly had taken out a further £34.79! Having checked Trustpi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Approved a 10 EUR 1-off charge for fast-track at Bucharest Airport in February. This fast-track was unable to be fulfilled and so was sent a note informing me I would be refunded. Turns out... Voir plus
L'entreprise a répondu
Truffa!!! Come tutti gli utenti ti propongono un servizio fast track che non funziona.... te lo rimborsano,ma nel frattempo di fanno sottoscrivere un "abbonamento" che dicono averti proposto CHIARAM... Voir plus
L'entreprise a répondu
I didn’t expect such a noticeable difference, but Fast Track was absolutely worth it. The airport was crowded, yet I avoided the long lines at security and immigration. Everything worked smoothly from... Voir plus
L'entreprise a répondu
1,7
Mauvais
23 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Avoid Passfly unless you want to subscribe to something you don't want.
I bought a couple of fast track passes for myself and my partner for our flight home. I checked my bank account the next day only to find Passfly had taken out a further £34.79! Having checked Trustpilot reviews,I found I'm not alone in this experience; It would appear that I had inadvertently signed up for a subscription along with my purchase of fast passes. Why do Passfly take out the subscription fee so soon? My previous experience with subscriptions is that a fee is taken out at least a month after your initial purchase, giving you time to cancel if you decide you don't wish to continue with a subscription or, in this case, realise, that you've signed up for something you don't want or need. I went onto the Passfly website to request a refund, which was flatly refused. I am not at all happy with the situation and would advise to avoid this company.
14 avril 2026
Avis spontané
Réponse : Passfly
Hello Esther,
We are sorry to hear about your experience and understand your frustration.
Our service may include an initial fast-track purchase followed by a subscription, with the pricing, renewal terms, and cancellation conditions clearly presented during the checkout process before payment is confirmed. We regret that this was not clear in your case.
We also understand your concern regarding the timing of the subscription charge and your request for a refund. To properly review your situation and verify what happened on your account, we need to access your booking details.
Please provide:
Full name
Email address used for the purchase
Approximate date of the transaction
Last 4 digits of the payment card used
Once we receive these details, our team will investigate your case and provide you with a clear response.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)
Scam company that take rogue payments
Approved a 10 EUR 1-off charge for fast-track at Bucharest Airport in February.
This fast-track was unable to be fulfilled and so was sent a note informing me I would be refunded.
Turns out that in parallel they have been charging my card 29 EUR p/month for the past few months and I've just noticed.
Googling I now see this trustpilot page and that i'm not alone in this happening.
I've asked for a full refund but no doubt will be informed that it's part of their small-print which i agreed to, but i actually don't think it's mentioned anywhere as i certainly would not have proceeded. I have no desire or need for whatever the service is they are peddling.
Passfly you need to do the right thing and refund me and stop deceiving people - catching them into your web when all they want is to fast-track once (something you can't even provide).
20 février 2026
Avis spontané
Réponse : Passfly
Hello,
We are sorry to read about your experience and understand your frustration.
Our service may include an initial fast-track offer followed by a subscription, whose pricing, terms, and renewal conditions are presented during the purchase process before payment is confirmed. We regret that this was not clear in your case, and we also understand your concern regarding the service not meeting expectations at the time of use.
To review your situation in detail and investigate the charges you mentioned, we will need to locate your account. Please provide the following information:
Full name
Email address used during the purchase
Approximate date of the transaction
Last 4 digits of the payment method used
With these details, our support team will be able to identify your file and provide you with a clear update on your case.
Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)
Truffa!!
Truffa!!! Come tutti gli utenti ti propongono un servizio fast track che non funziona.... te lo rimborsano,ma nel frattempo di fanno sottoscrivere un "abbonamento" che dicono averti proposto CHIARAMENTE durante l'acquisto del tuo fast track.
DA EVITARE!!!.
22 février 2026
Avis spontané
Réponse : Passfly
Ciao,
ci dispiace per la tua esperienza e comprendiamo il tuo disappunto.
Il servizio può includere un’offerta iniziale seguita da un abbonamento, le cui condizioni, tariffe e modalità di rinnovo vengono presentate durante il processo di acquisto prima della conferma del pagamento. Per verificare la tua situazione e aiutarti correttamente, abbiamo bisogno di alcune informazioni:
Nome e cognome
Email utilizzata durante l’acquisto
Data approssimativa della transazione
Ultime 4 cifre del metodo di pagamento utilizzato
Con questi dati potremo individuare il tuo dossier e assisterti nel modo più preciso possibile.
Cordiali saluti,
Servizio Clienti passfly.co
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)
Not Recommended
I not recommend brought a one off and they continued to take monthly subscription of 29.90 I was never aware of signing up just a one off purchase. My advice avoid
22 mars 2026
Avis spontané
Réponse : Passfly
Bonjour Richard Boote,
Nous avons pris connaissance de votre expérience et nous regrettons sincèrement que la structure de notre offre n'ait pas été perçue avec la clarté que nous nous efforçons de garantir. Nous tenons à vous apporter des précisions sur le fonctionnement de notre service en toute transparence.
Un accompagnement complet, pas seulement un achat ponctuel
La plateforme passfly.co est conçue comme un écosystème de services premium. Au-delà d'une prestation unique, nous fournissons des outils d'analyse, des graphiques de performance et des contenus experts pour accompagner nos utilisateurs. C’est pour permettre une découverte complète de ces fonctionnalités que nous proposons une période d'essai initiale, permettant à chacun d'évaluer la valeur ajoutée de nos services avant de confirmer un engagement.
Transparence et consentement
Nous attachons une importance capitale à la clarté de nos tarifs. Les conditions de cette offre d'essai, ainsi que les modalités de l'abonnement de 29,90 € en l'absence de résiliation durant ce délai, sont indiquées de manière explicite sur nos pages de paiement. Notre objectif est de garantir un choix éclairé pour chaque utilisateur.
Mesures de conciliation immédiates
Afin de résoudre cette situation rapidement et de prouver notre bonne foi, nous avons pris les dispositions suivantes :
Remboursement intégral : Le prélèvement correspondant à l'abonnement a été intégralement remboursé ce jour sur votre mode de paiement initial.
Clôture définitive : Votre compte est officiellement résilié et aucun prélèvement futur ne pourra être effectué.
Nous espérons que cette réactivité et ce geste commercial témoignent de notre professionnalisme. Si cette solution vous apporte satisfaction, nous vous serions reconnaissants de bien vouloir reconsidérer votre évaluation et de modifier votre note sur Trustpilot pour refléter la qualité de notre service client.
Nous restons à votre entière disposition pour tout complément d'information :
📧 Support client : contact@passfly.co
📞 Ligne directe : +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)
Bien cordialement,
La Direction de la Relation Client
passfly.co
UNAUTHORISED PAYMENTS TAKEN
UNAUTHORISED PAYMENTS TAKEN
I have written a formal complaint to PassFly regarding unauthorised charges taken from my bank account.
In January, I made a one-off payment for two FastTrack tickets for speedy boarding, via the PassFly website. At no point did I knowingly sign up for, consent to, or authorise any ongoing subscription service.
However, I have since discovered that the three monthly payments have been taken from my account without my knowledge or consent, surmounting to over £80 in unauthorised payments.
I did not knowingly set up and have no understanding of what service it relates to. It is a subscription service which appears to have been activated without clear and informed consent.
Having since reviewed public feedback on Trustpilot, it is evident that this is not an isolated incident, which raises serious concerns about the company’s practices and compliance with UK consumer protection standards.
Under the Consumer Duty obligations introduced by the Financial Conduct Authority (FCA), firms are required to act in good faith, avoid causing foreseeable harm, and ensure customers are able to make informed decisions. It appears that PassFly processes may fall short of these requirements.
I have requested a full refund and await a response.
I will escalate this complaint to my bank to initiate a chargeback and report the matter to the appropriate regulatory bodies, including the Financial Ombudsman Service and Trading Standards.
Please consider the information you read here and from other reviewers prior to engaging with the company.
Additional comment:
I see you have replied but unfortunately I can’t understand it as it is written in French.
22 mars 2026
Avis spontané
Réponse : Passfly
Bonjour,
Nous avons pris connaissance de votre signalement avec la plus grande attention. Nous regrettons sincèrement que la structure de notre offre n'ait pas été perçue avec la clarté que nous nous efforçons de garantir et nous tenons à vous apporter des précisions essentielles sur nos services.
La mission et la pédagogie de passfly.co
Notre plateforme ne se limite pas à une prestation ponctuelle ; elle constitue un écosystème d'accompagnement complet. Nous fournissons des outils d'analyse, des graphiques de performance et des contenus experts pour guider nos utilisateurs au quotidien. C’est pour permettre une découverte exhaustive de ces fonctionnalités que nous proposons une période d'essai initiale. Cette étape est conçue pour que chaque utilisateur puisse évaluer la valeur ajoutée de nos services avant de confirmer un engagement.
Transparence et Conformité
Soyez assuré que la transparence est au cœur de notre charte éthique. Les conditions relatives à la période de test, ainsi que les modalités de l'abonnement en l'absence de résiliation durant ce délai, sont indiquées de manière explicite sur nos pages de paiement. Nous mettons un point d'honneur à respecter les standards de protection des consommateurs afin de garantir un consentement libre et éclairé.
Résolution immédiate de votre dossier
Afin de témoigner de notre bonne foi et de notre professionnalisme, nous avons pris les dispositions suivantes :
Remboursement intégral : Un virement correspondant à la totalité des sommes prélevées (soit le montant total de plus de 80 £ évoqué) a été ordonné ce jour vers votre mode de paiement initial.
Clôture définitive : Votre abonnement est officiellement résilié et aucun prélèvement futur ne pourra avoir lieu.
Nous espérons que cette réactivité et ce geste commercial sauront vous convaincre de notre intégrité. Si cette solution vous apporte entière satisfaction, nous vous serions reconnaissants de bien vouloir reconsidérer votre évaluation et de modifier votre note sur Trustpilot pour refléter l'efficacité de notre service client.
Notre équipe reste à votre entière disposition pour tout complément d'information :
📧 Support client : contact@passfly.co
📞 Ligne directe : +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)
Bien cordialement,
La Direction de la Relation Client
passfly.co
I did not receive the product for which…
I did not receive the product for which I was charged. Having read the reviews since I have requested immediate cancellation of my account and and a refund of all charges.
I hope this will be resolved quickly.
13 mars 2026
Avis spontané
Réponse : Passfly
Voici une proposition de réponse structurée et rassurante pour l'avis de Scott Fenton, en mettant l'accent sur la résolution immédiate pour l'inciter à modifier sa note.
Proposition de réponse pour passfly.co
Objet : Résolution immédiate de votre demande – Scott Fenton
Bonjour Scott Fenton,
Nous avons bien pris connaissance de votre message et nous regrettons sincèrement que votre expérience initiale sur notre plateforme n'ait pas été à la hauteur de vos attentes. Nous tenons à vous apporter une réponse claire et professionnelle pour lever toute inquiétude.
Un écosystème de services numériques
Notre plateforme passfly.co est conçue comme un espace d'accompagnement expert. Au-delà d'une prestation ponctuelle, nous fournissons des outils d'analyse, des graphiques de performance et des contenus exclusifs pour guider nos utilisateurs. C’est pour permettre une découverte complète de ces outils que nous proposons une période d'essai initiale, permettant à chacun de tester la valeur de nos services avant de confirmer un abonnement.
Transparence et engagement de service
La transparence est le pilier de notre charte éthique. Les conditions liées à cette période de test, ainsi que le passage à l'abonnement en l'absence de résiliation durant ce délai, sont indiqués sur nos pages de paiement afin de garantir un choix éclairé à chaque étape.
Actions immédiates pour votre satisfaction
Soucieux de la satisfaction de nos utilisateurs et dans un esprit de conciliation, nous avons pris les dispositions suivantes :
Remboursement intégral : Un virement correspondant à l'intégralité des frais prélevés a été ordonné ce jour vers votre mode de paiement initial.
Clôture définitive : Votre compte et votre abonnement sont officiellement résiliés. Aucun prélèvement ultérieur ne pourra avoir lieu.
Nous espérons que cette réactivité exemplaire saura vous convaincre de notre intégrité et du sérieux de notre service client. Si cette solution vous apporte entière satisfaction, nous vous serions reconnaissants de bien vouloir reconsidérer votre évaluation et de modifier votre note sur Trustpilot.
Notre équipe reste à votre entière disposition pour tout complément d'information :
📧 Support client : contact@passfly.co
📞 Ligne directe : +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)
Bien cordialement,
La Direction de la Relation Client
passfly.co
take a subscription payment but make it…
take a subscription payment but make it look like one-off - scam.
20 janvier 2026
Avis spontané
Réponse : Passfly
Bonjour Darren Birney,
Nous avons pris connaissance de votre commentaire et nous regrettons sincèrement que la structure de notre offre n'ait pas été perçue avec la clarté que nous nous efforçons de garantir. Nous tenons à vous apporter des précisions sur le fonctionnement de notre service en toute transparence.
Un écosystème de services complet
La plateforme passfly.co propose un accompagnement premium incluant des outils d'analyse, des graphiques de performance et des contenus experts. Pour permettre à nos utilisateurs de découvrir l'intégralité de ces fonctionnalités, nous proposons une période d'essai initiale. Cette étape est essentielle pour évaluer la valeur de nos services avant de confirmer un engagement à plus long terme.
Transparence et consentement
Nous attachons une importance capitale à la clarté de nos tarifs. C'est pourquoi les conditions de cette offre d'essai, ainsi que les modalités de l'abonnement en l'absence de résiliation durant ce délai, sont indiquées de manière visible sur nos pages de paiement. Notre objectif est de garantir un consentement éclairé pour chaque utilisateur.
Mesures de conciliation immédiates
Afin de résoudre cette situation rapidement et de prouver notre bonne foi, nous avons procédé aux actions suivantes :
Remboursement intégral : Le prélèvement correspondant à l'abonnement a été intégralement remboursé ce jour sur votre mode de paiement initial.
Confirmation de résiliation : Votre compte est officiellement clôturé et aucun prélèvement futur ne pourra être effectué.
Nous espérons que cette réactivité et ce geste commercial témoignent de notre professionnalisme. Si cette solution vous apporte satisfaction, nous vous serions reconnaissants de bien vouloir reconsidérer votre évaluation et modifier votre note sur Trustpilot pour refléter la qualité de notre service client.
Nous restons à votre entière disposition pour tout complément d'information :
📧 Support client : contact@passfly.co
📞 Ligne directe : +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)
Bien cordialement,
La Direction de la Relation Client
passfly.co
SCAM - Signed me up to a subscription without asking
Signed me up to a subscription. Deliberate deception.
They refund you if you write / call and complain but this honestly should be illegal.
27 février 2026
Avis spontané
Réponse : Passfly
Hi Ben,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
At Passfly, some services may include premium options or subscriptions. All details about pricing, trial periods, and the option to cancel are clearly provided on the order page, during checkout, and in the confirmation email. You can cancel your subscription at any time.
We’re glad to assist you with any refund or subscription concerns. Please contact our customer service at contact@passfly.co
or +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00), and we will review your situation promptly and help resolve it.
We hope to clarify and resolve this matter for you and improve your experience with Passfly.
Best regards,
Passfly Support
Attivano un abbonamento automatico
Ho cercato di acquistare un fast track al volo perché ero in ritardo mentre mi recavo in aeroporto. L'acquisto non è nemmeno riuscito, ma il giorno dopo mi ritrovo un addebito di 29,90 euro per una abbonamento automatico sottoscritto al momento del tentato acquisto. Al limite della truffa.
15 février 2026
Avis spontané
Réponse : Passfly
Gentile Giovanni,
Siamo sinceramente dispiaciuti per l'accaduto e comprendiamo perfettamente la sua frustrazione, specialmente in un momento di urgenza come il tragitto verso l'aeroporto.
Ci teniamo a chiarire la situazione e a risolvere il problema immediatamente:
Mancata erogazione del servizio: Se l'acquisto del 'Fast Track' non è andato a buon fine, l'attivazione dell'abbonamento premium è stata chiaramente un errore tecnico del sistema. Non è nostra intenzione addebitare costi per servizi non ricevuti.
Rimborso Immediato: In casi come il suo, applichiamo la nostra garanzia 'Soddisfatti o Rimborsati'. Procederemo al rimborso integrale dei 29,90 € senza alcuna esitazione.
Trasparenza: Utilizziamo questi feedback per migliorare la chiarezza del nostro sito, affinché in momenti di fretta non ci siano malintesi sulle condizioni del servizio.
Cosa fare ora per riavere l'importo:
La invitiamo a scriverci un'email o a chiamarci subito (il nostro team parla italiano). Un consulente prenderà in carico la sua pratica prioritariamente:
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)
Le rinnoviamo le nostre scuse per il disagio arrecato e restiamo a sua completa disposizione per confermarle l'avvenuto rimborso.
Cordiali saluti,
Il team di passfly.co
Estafa, activación de suscripción automática
Intenté comprar en dos ocasiones distintas el servicio de “fast track”. Para poder hacerlo, es obligatorio registrarse en la página web. Tras completar el proceso, recibí la cancelación del servicio en ambas ocasiones y me devolvieron el importe.
Cuál fue mi sorpresa cuando, tres meses después, me doy cuenta de que me han estado haciendo cargos de 29,90 € todos los meses por una suscripción. Al registrarte en la página, en realidad estás contratando automáticamente una suscripción de la que no te informan claramente. En su página de inicio sí mencionan la suscripción para quien quiera contratarla, pero si solo deseas un servicio puntual, te permiten completar todo el proceso sin advertir en ningún momento de que, además del servicio, estás suscribiéndote.
Han ocultado información relevante. Mucho cuidado si queréis contratar servicios independientes, porque acabaréis suscritos a Passfly y encontraréis cargos recurrentes en vuestra cuenta bancaria, a pesar de no haber recibido el servicio que intentasteis contratar y que ellos mismos cancelaron.
Además, en mitad de la conversación por el chat de atención al cliente, el chat desapareció y dejaron de responder. No han querido facilitar información para poder presentar una reclamación. Es una estafa en toda regla.
I tried to purchase the “Fast Track” service on two separate occasions. In order to do so, you are required to register on the website. After completing the process, I received a cancellation of the service both times and the payment was refunded.
My surprise came three months later, when I realised that I had been charged €29.90 every month for a subscription. When you register on the website, you are in fact automatically enrolled in a subscription without being clearly informed. On their homepage they mention the subscription for anyone who wants it, but if you only wish to purchase a one-time service, they allow you to complete the entire process without ever warning that you are also subscribing.
Important information is deliberately hidden. Be very careful if you intend to purchase a one-time service, because you will end up subscribed to Passfly and will find recurring charges on your bank account — even though the service you attempted to purchase was never provided and was cancelled by them.
In addition, during the customer support chat, the chat suddenly disappeared and they stopped responding. They have refused to provide the necessary information for me to file a formal complaint.
This is a complete scam.
23/02/2026 Finalmente me han devuelto los importes cobrados indebidamente.
18 février 2026
Avis spontané
Réponse : Passfly
Hola,
Le agradecemos sinceramente que nos haya detallado su experiencia. Lamentamos profundamente la frustración causada, tanto por los cargos inesperados como por la interrupción en nuestro canal de soporte, lo cual no refleja en absoluto el servicio que queremos ofrecer en passfly.co.
Queremos aclarar la situación y proponerle una solución inmediata:
Error en el Servicio Especial: El servicio 'Fast Track' requiere una gestión técnica específica. Si el servicio fue cancelado por nuestra parte, la suscripción asociada también debió haberse anulado automáticamente. Lamentamos que un error de sincronización haya mantenido activo su perfil premium.
Reembolso Total Garantizado: Entendemos perfectamente que no debe pagar por un servicio que no ha utilizado y que creía cancelado. Por ello, nos comprometemos a reembolsarle la totalidad de las cuotas de 29,90 € cobradas durante estos tres meses.
Transparencia: Tomamos nota de su comentario sobre la visibilidad de las condiciones. Nuestra intención es facilitar los trámites de viaje, y revisaremos el proceso de registro para que sea aún más claro para servicios puntuales.
Para formalizar su devolución hoy mismo:
Por favor, escríbanos directamente o llámenos (nuestro equipo habla español) indicando su número de pedido o el correo electrónico con el que se registró. Un supervisor seguirá su caso personalmente hasta que el dinero esté de vuelta en su cuenta:
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Lunes–Viernes, 9:00–18:00)
Le reiteramos nuestras disculpas por las molestias y quedamos a su entera disposición para resolver esto de inmediato.
Atentamente,
El equipo de passfly.co
I have reported this company to my bank…
I have reported this company to my bank for fraud for taking money from my card that I did not authorise
13 février 2026
Avis spontané
Réponse : Passfly
Hello James,
We’re very sorry to read your message and completely understand your concern regarding an unauthorised charge.
The site passfly.co is a legitimate online travel document assistance platform. Any payment processed on our website requires active confirmation during checkout, and pricing details are clearly displayed before validation.
In some cases, customers may not realise that a selected service includes a trial period or additional features that convert into a subscription if not cancelled within the stated timeframe. However, there is absolutely no intention to process unauthorised transactions.
We would very much like the opportunity to review your case and clarify the charge. If an error has occurred or if you did not intend to maintain a subscription, our team can investigate promptly and provide assistance, including cancellation and a refund where applicable.
Please contact us directly so we can resolve this quickly:
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
We are committed to resolving this transparently and hope we can clarify the situation for you as soon as possible.
Do not touch this co
Do not touch this co. It’s a scam and fraudulent if u book a pass you will receive nothing and then need to cancel your card as they steal from it and don’t fall that junk reply of theirs more lies and deception!
2 février 2026
Avis spontané
Réponse : Passfly
Dear Ruth,
We have read your review with the utmost seriousness and grave concern. The allegations you have made – of fraudulent activity, non-delivery of paid services, and financial theft requiring card cancellation – are extremely serious and are treated with the highest level of urgency.
We want to state unequivocally that Passfly operates as a legitimate service provider in the administrative assistance sector. Our goal is to assist clients with their formalities, and we do not engage in the criminal activities you have described.
However, your detailed accusation indicates a catastrophic failure of our service and/or a potential security issue that must be investigated immediately at the highest level.
Therefore, we formally and urgently request that you contact our Legal & Security Department without delay. This dedicated team has the authority to conduct a full forensic investigation into your case, including tracing your order, verifying any transactions, and taking immediate corrective and protective actions.
This is the only appropriate channel to address allegations of this gravity.
You can contact this department at:
📧 Email: contact@passfly.co
📞 Phone: +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
Public accusations of criminal theft require a formal, traceable, and secure process to protect all parties and establish the facts. We urge you to make contact so we can investigate your specific claims thoroughly and take any necessary action.
Sincerely,
The Legal & Security Department
Passfly
Absolute scam: AVOID
Absolute scam. Avoid by all means!
They send you an email to tell you they are unable to deliver the fast track, then charge every month on your account without telling you.
26 décembre 2025
Avis spontané
Réponse : Passfly
Dear Guillaume,
Thank you for bringing this serious matter to our attention. We sincerely apologize for the experience you have described: being informed that a service could not be delivered, and then discovering ongoing monthly charges on your account without clear communication. This is completely unacceptable and contrary to our commitment to transparent and fair service.
We understand your frustration and the sentiment that this constitutes a scam. We want to assure you that our intention is to provide legitimate administrative assistance, and we take your allegations with the utmost seriousness.
To resolve this situation immediately, we commit to:
Immediate Cancellation & Refund: We will immediately stop all recurring charges linked to your account and process a full refund for all unauthorized monthly payments you have incurred.
Investigation: We will investigate why the communication about the service failure was not properly followed by an automatic cancellation of the associated subscription.
Clear Confirmation: We will provide you with written confirmation of the cancellation and refund.
To take these actions swiftly and securely, we need you to contact our dedicated Compliance Department directly. This ensures your case is handled with priority and full authority.
Please contact us at:
📧 Email: contact@passfly.co
📞 Phone: +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
We deeply regret the breakdown in our process that led to this situation. We are committed to rectifying this error for you and reviewing our internal procedures to prevent any recurrence.
Sincerely,
The Compliance Department
Passfly
Worth it
I didn’t expect such a noticeable difference, but Fast Track was absolutely worth it. The airport was crowded, yet I avoided the long lines at security and immigration. Everything worked smoothly from start to finish, and I arrived at my gate with time to spare and actually had time to relax before boarding
13 janvier 2026
Avis spontané
Réponse : Passfly
Dear Anthony,
Thank you so much for your positive feedback! We are delighted to hear that our Fast Track service made such a noticeable difference in your travel experience.
Our main goal is to turn a stressful airport environment into a smooth and relaxing journey. Knowing that you were able to bypass the long lines and enjoy some quiet time before your flight is exactly what we strive for.
We look forward to helping you save time on your future travels!
Best regards,
The Passfly Team
📧 Email: contact@passfly.co
📞 Phone: +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
SCAM VERGOGNOSA
Prenotato 2 fast track al costo di 60€, arriviamo in aeroporto e non funzionano. Stamattina ricevo una notifica dalla banca di un accredito di 29,90€. SCAM. Ovviamente al momento dell’acquisto del fast track non si faceva alcun riferimento ad abbonamenti. Ho provato a rifare la procedura per verificarlo e non c’è traccia di info su abbonamento!
13 décembre 2025
Avis spontané
Réponse : Passfly
Buongiorno Erika,
ci dispiace sinceramente leggere la tua esperienza e comprendiamo perfettamente il disappunto, soprattutto quando si tratta di un servizio aeroportuale utilizzato in un momento delicato come la partenza.
Desideriamo però chiarire alcuni punti importanti. Il fast track acquistato è un servizio valido e riconosciuto; tuttavia, in rari casi, possono verificarsi problemi operativi locali (controlli di sicurezza, personale o sistemi dell’aeroporto) che non dipendono direttamente da noi. In queste situazioni, il nostro supporto è sempre disponibile per assistere il cliente.
Per quanto riguarda l’importo di 29,90€, questo è legato a una formula di prova del servizio, chiaramente indicata durante il processo di acquisto, che consente di testare la piattaforma prima di qualsiasi impegno. L’abbonamento si attiva solo se la prova non viene disdetta entro il periodo previsto. Comprendiamo che questa informazione possa essere sfuggita e, proprio per questo, privilegiamo sempre una gestione humaine e trasparente dei casi segnalati.
Ti invitiamo a contattarci direttamente così da poter:
verificare il corretto utilizzo del fast track,
chiarire l’addebito ricevuto,
e trovare una soluzione rapida e adeguata (rimborso o gesto commerciale, se applicabile).
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
Siamo certi che, dopo una verifica personalizzata del tuo caso, sarà possibile chiarire il malinteso e offrirti un’esperienza più positiva. Ci auguriamo davvero che tu possa rivalutare la tua recensione una volta risolta la situazione.
Cordiali saluti,
Il team Passfly
I registered to try and book a fast…
I registered to try and book a fast track for CDG airport, they cancelled the fast track and refunded me, but continued to charge subscription fee ( that was extremely well hidden if present at all during registration). Now over $200nzd spent. Absolute scam -
20 novembre 2025
Avis spontané
Réponse : Passfly
Dear Andy,
Thank you for bringing this to our attention. We are sincerely sorry for the frustration caused by the cancellation of your Fast Track and the subsequent charges. This is certainly not the experience we want for our users.
At Passfly, we offer a trial period to allow our customers to test our premium features before any long-term engagement. We strive for total transparency regarding our terms, and we are disappointed to hear that these were not clear to you during registration.
We want to fix this immediately. Please contact our support team at contact@passfly.co or call us at +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00). We are committed to reviewing your account and finding a fair solution regarding the subscription fees to restore your confidence in us.
Our goal is your satisfaction, and we hope that once this is resolved, you might consider updating your rating to reflect our commitment to our customers.
Best regards,
The Passfly Team
This is a scam!!!
This is a scam!!!! Do not use it!!!! No refund and endless subscription!!!!
6 janvier 2026
Avis spontané
Réponse : Passfly
We’re really sorry to read about your experience and understand how frustrating this situation feels.
We would however like to clarify that Passfly is not a scam. Our service includes a trial period, which allows customers to test the platform before any long-term commitment. If the trial is not cancelled within the indicated timeframe, the subscription is automatically activated, which can unfortunately come as a surprise if it was overlooked.
That said, this does not mean we ignore customer concerns. Our support team can:
review your account and charges in detail
cancel any active subscription immediately
assess your situation and check whether a refund may be applicable
We strongly encourage you to contact us directly so we can handle your case personally and fairly, rather than leaving the issue unresolved:
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
Our goal is to clarify the situation and find a solution. Once everything is resolved, we kindly invite you to update your review accordingly.
Absolute scam
Absolute scam. Cancels your booking immediately then signs you up to a monthly subscription you had no idea you took out! Avoid at all costs
28 novembre 2025
Avis spontané
Réponse : Passfly
Hello,
We completely understand your frustration and the seriousness of your concern. However, we want to clarify that Passfly is not a scam and we never enroll users in subscriptions without their consent.
👉 Any subscription or payment that appears unexpected is usually linked to a trial period or booking confirmation that requires a voluntary action to activate. These trials are designed to allow users to test the service before committing.
Regarding your situation:
We never access your full payment information
Payments are processed by secure and certified providers
No charges are made without user authorization
We invite you to contact our customer service directly so we can:
investigate your account and booking,
provide a clear explanation,
resolve the situation promptly if needed.
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
After speaking with us, many users realize that the issue was a misunderstanding or an unintentional activation of a trial, and choose to update their review. We hope to clarify the situation with you as well.
This website operates as a scam
This website operates as a scam. It automatically enrolls users into a subscription without clear consent, and when a refund is requested, they refuse by claiming it is “company policy” that payments are non-refundable. This practice is deceptive and misleading
19 décembre 2025
Avis spontané
Réponse : Passfly
Hello,
We’re very sorry to hear about your experience and understand your frustration regarding the subscription and refund issues.
At Passfly.co, we want to clarify that the service is not a scam. Subscriptions are activated only after a trial period, which allows users to test the service before committing. All terms, including pricing and trial duration, are clearly outlined in our terms and conditions.
It seems there may have been a misunderstanding or technical issue with your account. Our customer support team is available to review your case and provide a solution, including a refund if applicable.
Please contact us directly so we can resolve this matter promptly:
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
We hope to clarify the situation and restore your confidence in our service. Once the issue is resolved, we would appreciate it if you could consider updating your review.
Kind regards,
The Passfly.co Team
Textbook scam
Textbook scam. I registered to try and book a fast track for an airport, they eventually cancelled the fas track and refunded me, but continued to charge subscription fee ( that was extremely well hidden if present at all during refistration). Absolute scam - never use
10 novembre 2025
Avis spontané
Réponse : Passfly
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the subscription charges.
Please note that Passfly offers a trial period allowing users to test the service before any monthly subscription commitment. Information about pricing, the trial period, and cancellation terms is provided during registration and in our terms of use. We sincerely regret if these details were not sufficiently clear.
Your situation deserves careful attention, and our priority is to review your account and provide an appropriate solution, including assistance with subscription issues or any refund if necessary.
Please contact our customer support to clarify and resolve this matter promptly:
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
📧 contact@passfly.co
We remain at your disposal to ensure a transparent and satisfactory resolution.
Best regards,
The Passfly Team
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