Passmore Group Avis 

82
•
TrustScore 4.5 sur 5

4,6

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Noté 5 sur 5 étoiles

After having several Quotes for our new walk in shower,I'm glad we went with this company.From our first visit to the showroom in Harrogate.The first chap GARRY the Designer was great and explained e... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have had a complete bathroom makeover from Passmore. The designer Angela was lovely with the layout and recommendations. Jack was very on the ball making sure all was going well from start to finish... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had a complete bathroom refit and had first class service every step of the way. Louis (fitter) did an amazing job, he was punctual, meticulous, tidy and kept me updated on progress every step of the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Passmore team were very professional from start to finish and I am really pleased with my new kitchen. A special mention for Jay the fitter who was extremely hard working and conscientious in his... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de rénovation
  2. aussi dans
  3. Prestataire de réaménagement de cuisine
  4. Rénovateur de salle de bains

Écrit par l'entreprise

Passmore Group has a history spanning more than half a century. Home of More Bathrooms, More Ability, More Kitchens, More Bedrooms and More Build, we are the regions most trusted and experienced home improvement company. Offering a full design and installation service, all under one roof, we put our customers first, assuring complete peace of mind comes as standard.


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4,6

Excellent

TrustScore 4.5 sur 5

82 avis

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4,6

Tous les avis

(82)

26 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Michael

Mick did a brilliant job he worked so hard ripping old bathroom out. He took ceiling down did plumbing plastering electrics
Strange he live local as well

16 mai 2024
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Réponse de Passmore Group

Dear Pam Davison, thank you ever so much for taking the time review our company and level of service received from design concept through to installation completion of your new bathroom. Priding ourselves on our fully project managed service, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping clients in the loop every step of the way. Mick will be absolutely thrilled with your feedback and review. Thank you ever so much again.

Noté 5 sur 5 étoiles

Kitchen Refurb

Had my kitchen completely ripped out, plumbing and electrics relocated, partial replastering, and units and flooring installed. Julie did a great job of the design, Rob managed the project efficiently and Craig's workmanship and level of detail was very high.

23 avril 2024
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Réponse de Passmore Group

Dear Ian, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new kitchen. Priding ourselves on our fully project managed offering, our expert workforce of senior designers, experienced surveyors, project managers and multi-skilled fitters offer consistent quality while providing a first class renovation experience. Julie, Rob and especially Craig will be absolutely delighted with your feedback and review, Thank you ever so much again!

Noté 5 sur 5 étoiles

Bathroom refit…

I recently had a bathroom refit excellent design, looks fantastic excellent quality of fittings excellent quality of workmanship job number 49356. Very professional would definitely use again good value for money

29 mars 2024
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Réponse de Passmore Group

Dear Louise Jagger, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Julie, Joe and Mark will be absolutely delighted with your feedback and comments. Thank you ever so much again.

Noté 5 sur 5 étoiles

Fantastic

Second time of using passmore and it won’t be the last time

This time we had the ensuit designed and fitted after we already had the under stairs toilet fitted

Can’t recommend passmore enough from design with Simon to visiting the show room then having the fitters come and do the job this time for the ensuit we had Ben who was fantastic very nice guy and did a great job all the staff at passmore have been fantastic really nice and helpful

We will be asking passmore to come back in the future to do the master bathroom and requesting Ben again

5 février 2024
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Réponse de Passmore Group

Dear Mr Wileman, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your en-suite shower room. We are absolutely delighted at how thrilled you are with your second project with us. Simon, Joe and especially Ben will be equally pleased and happy to help in anyway they can when you decide to renovate your master bathroom. Thank you once again for the fantastic review. One of the many reasons we offer a true fully project managed service is so that we can ensure consistent quality while providing a first class customer experience.

Noté 5 sur 5 étoiles

Very professional job from start to…

Very professional job from start to finish, we love our new bathroom, Carl our bathroom fitter was exceptional in all aspects of the job, hard working, very tidy and trustworthy,
he's a credit to himself and Passmore

22 décembre 2023
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Réponse de Passmore Group

Dear Claire Smyth, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering a fully project managed service, delivered with complete peace of mind our conscious, courteous and tidy multi-skilled fitters, tidy up at the end of each day and ensure all rubbish is disposed of following project completion. Garry, Joe and especially Carl will be absolutely delighted with your feedback and review. Thank you ever so much again.

Noté 5 sur 5 étoiles

New Kitchen

Recently purchased a new kitchen from Passmore at Leeds. The whole experience, from the initial sales process with Julie, through to the expert fitting from skilled craftsmen Andy & Sam, was smooth and professional. Very pleased with the end result, and would not hesitate to recommend this Company to anyone considering a new kitchen.

31 décembre 2023
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Réponse de Passmore Group

Dear Roy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new kitchen. Priding ourselves on our fully project managed service our expert team of senior designers, experienced surveyors / project managers and multi-skilled fitters ensures we can deliver consistent quality and a first-class installation experience. Julie, Rob and especially Andy and Sam will be absolutely delighted with your feedback and review. Thank you ever so much again.

Noté 5 sur 5 étoiles

Told you we would use you again!

Having employed Passmore earlier in 2023 for an ensuite replacement at our house, we had no hesitation in engaging with them once more when contemplating a 2-bedroom, 2-bathroom refurbishment of an apartment purchased by my 85-year-old parents.
Julie the Senior Designer creates a fantastic blend between bringing her wealth of experience and acute design eye with the ability to take well intentioned ideas from clients and fusing the two into a practical and thoroughly desirable outcome. This project was made more testing by the fact that the ultimate customers had not seen the property prior to purchase, could not be directly involved in the design discussions and with the need to downsize the design challenge was a mixture of an imperative to maximise use of space and storage whilst incorporating accessibility into the design whilst avoiding the care home look. The inevitable resultant design iterations honed to the preferred design and Julie was patience itself as design feedback was received by the ultimate customers and fed into the design brief.
By moving two internal walls it was possible to accommodate the required super king-sized bed and a fully functional step-free shower ensuite into the space available. Particular design consideration was given to lighting to ensure the space in both bedroom and ensuite were capable of being fully lit to maximise safety and the feeling of space yet flexible enough to create a cosy atmosphere to read or watch television by. Additional nighttime lighting was also brought to bear to ensure night time visits to the toilet could be subtly lit to allow quick sleep yet safe passage.
Storage was maximised in the bedroom by the addition of floor to ceiling cupboards on two walls which were sympathetically designed to avoid the hemmed in feeling that such a storage solution could lead to in a smaller space. Subtle mobility aids were present in both rooms (attractive grab handles, wet room non step design and tasteful shower seating area) leading to a modern and stylish “EnsuiSpa” finish!
The second bathroom was modified to allow for a second shower, toilet and a utility aspect including fully plumbed washing machine and tumble drier and Butler sink. Again, consideration was given to appropriate mobility aids and the resultant “UtiliSpa” is both stunning and functional with ample storage space a key design deliverable.
Passmore are one of the few companies that offer a full tailored solution to kitchens, bathrooms and bedrooms and they took care of everything from design, procurement, planning, install (including project management supervision) for all trades who all work under the Passmore umbrella ensuring they take responsibility for all aspects of the work. The only area they do not offer is decorating (though we use an excellent decorator called Lewis Jackson of LJ Decorators – so feel free to ask Julie for his details if you proceed with a project with these guys).

Dan worked hard from a planning aspect to ensure that the project achieved the tight and non-negotiable timetable despite some staffing availability challenges whilst never compromising the quality of the result. Rob and Joe controlled the onsite project management and made sure we were always fully appraised of the plans.
The install itself was expertly executed by Darren and Andy for the bathroom install team, Dave the plasterer was very neat and precise, Martin expertly led the electrical team and added some excellent practical installation solutions to enhance useability and Jay was arguably the star of the show conducting many aspects of the bathroom work as well as owning the bedroom install. Literally nothing was too much trouble for Jay, and I cannot speak highly enough of his ability, friendliness, professionalism and desire to ensure customer satisfaction, an asset to the organisation!
The project was delivered on time and on budget and when the new owners finally saw the result on moving day it is fair to say they are delighted with the result. The fact that they already feel that their new apartment is now their new home is due on no small part to the expertise and dedication of the team at Passmore.

Well done to all and a huge thank you from us all.

Julie, Jay, I guess next stop will be a new kitchen at our house – see you on the next project.

10 novembre 2023
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Réponse de Passmore Group

Dear Alex, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of the 4 room multi project renovation at your parents apartment. The whole team will be absolutely thrilled with your comments and review. Priding ourselves on our fully project managed offering, your account of the service received demonstrates all of our values and manner in which we deliver all our projects. Thank you ever so much again and we look forward to working with you in the future.

Noté 5 sur 5 étoiles

Downstairs toilet refitted…

Just had our downstairs toilet refitted by Passmores. Our end to end experience has been excellent, from Julie's design to Martin's excellent fitting. Nothing has been too much trouble and several small changes have had to happen along the way. Julie put up with us dithering over tile choice. Martin has done everything willingly, cheerfully and to a high standard. I would not hesitate to recommend the company, the individuals and their whole service and attittude to customer experience.

18 décembre 2023
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Réponse de Passmore Group

Dear Susan Lee, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new cloakroom. Offering a fully project managed, design and installation service our expert workforce of senior designers, experienced surveyors and multi-skilled fitters remove the stress of co-ordinating different trades, ensuring we can deliver consistent quality while providing a first-class customer experience. Julie, Joe and especially Martin will be absolutely delighted with your feedback and review. Thank you ever so much again.

Noté 5 sur 5 étoiles

Thank you for my AMAZING new kitchen!

Our entire experience from start to finish has been exceptional - from the builders arriving to start to knock walls down, to the final finishing touches, our Passmore experience has been fantastic. We are thrilled with our new kitchen space, it is more than we could have imagined and has transformed our home. Each and everyone of the team, has been so professional, trustworthy and the workmanship is of the highest standard - they said they would look after our home and they did, we never came home to a mess and they gave us regular updates on how it was all progressing. Passmore Group absolutely delivered for us and went over and above on many an occasion, we cannot thank them enough.

11 décembre 2023
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Réponse de Passmore Group

Dear Jilly Brocklebank, thank you ever so much for taking the time to review our company6 and level of service received from design concept through to installation completion of your new kitchen. Working in a conscientious, courteous and tidy manner, our expert team of multi-skilled fitters, senior designers and experienced surveyors will keep you in the loop every step of the way, ensuring complete peace of mind comes as standard. Julie, Rob and especially Andy will be absolutely delighted with your feedback and review. We truly pride ourselves on delivering a first class customer experience and they will be thrilled with your appreciation for the manner in which your job was delivered from start to finish. Thank you ever so much again.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, Mick was very helpful and a polite individual.

14 novembre 2023
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Réponse de Passmore Group

Dear Mr Asif, thank you ever so much for taking the time to review our company and level of service received from survey through to installation of your new bathroom. Woking in a conscientious and courteous manner all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Mick will be absolutely thrilled with your feedback and review, Thank you ever so much again.

Noté 5 sur 5 étoiles

Hello

Hello
31st October, 2023

The two people who came were very efficient, pleasant and conscientious and did an excellent job installing my wet room. I can't praise them highly enough. It seemed as if we became friends by the time they finished. The room looks amazing and I am delighted with the work that has been done. Margaret Turner

31 octobre 2023
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Réponse de Passmore Group

Dear Margaret Turner, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new wet room. Working in a conscientious and courteous manner our expert fitters work in a friendly, polite and respectful manner, keeping our customers informed every step of the way. Lawrence will be absolutely delighted with your feedback and review. Thank you ever so much again.

Noté 5 sur 5 étoiles

We had our bathroom changed to a wet…

We had our bathroom changed to a wet room.
Lawrence who carried out the work, did it to a very high standard.
He took pride in his work and we are over the moon with our wet room.
He discussed things with us as he did the work to make sure we were happy and he was very pleasant and polite.
We would highly recommend pass more and Lawrence for any kind of home improvement

2 octobre 2023
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Réponse de Passmore Group

Dear Ms Tobin, thank you ever so much for taking the time to review our company and level of service received from design survey through to installation completion of your new wet room. Keeping you in the loop every step of the way our conscientious and courteous fitters ensure you are happy while works are ongoing, kept informed as the project progresses and treat your home with care and respect at all times. Lawrence will be absolutely delighted with your feedback and review. Thank you ever so much again.

Noté 5 sur 5 étoiles

Downstairs Shower Room, sink and toilet

We used Passmore to fit a small downstairs shower room at the end of September 2023. We are very happy with the outcome. The whole project was well-managed from the start. The main fitter, Tony, was a hard-working and extremely competent individual who completed the whole job on time and to a high standard. The company supervisor, Dave, kept an eye on the work over the 8 day period and returned at the end to ensure we were satisfied (which we were!) There was minimal mess and Tony cleaned up at the end of each day and took all waste away. I would not hesitate to use the Company again, knowing that I would be certain to get a professional, well managed job completed on time to a high standard. Highly recommended.

18 septembre 2023
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Réponse de Passmore Group

Dear Mr Pashley, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new downstairs shower room. Priding ourselves on our fully project managed offering our service removes the stress of co-ordinating different trades to ensure all projects are finished on time, on budget and to an exceptionally high standard while working in a conscientious and courteous manner. Simon, Joe, Dave and especially Tony will be absolutely thrilled with your feedback and overall experience of our company. Thank you ever so much again for the fantastic review.

Noté 5 sur 5 étoiles

Good results despite problemsDespite a number of factors which…

Despite a number of factors which emerged during the bathroom renovation the whole team worked to resolve them very satisfactorily .Graham worked unfazed through the changes and was polite ,pleasant and cheerful throughout .He arrived very promptly and worked hard all day despite having Covid during this time .Nothing was too much trouble .

11 septembre 2023
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Réponse de Passmore Group

Dear Ms Kennedy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new shower room. With an expert workforce of senior designers, experienced surveyors, and multi-skilled fitters we can guarantee consistent quality while providing s great service. Andy, Joe, Kirk and especially Graham will be absolutely delighted with your feedback and review. Thank you ever so much again.

Noté 5 sur 5 étoiles

New bath/shower

We recently had a new bath/shower installed by the Passmore Group. We are thrilled at the result. The technician was excellent.
His name was Baz. He was friendly and cheerful at all times, always on time and worked steadily throughout the day.
The bath shower was fitted, tiling done, a new light was fitted and new flooring. All to an exceptionally high standard. I highly recommend this Company.
It is so refreshing to deal with a company who honours their promise of a high standard of work.
Who phones or calls when they say they will and who follows up on the work done to ensure complete customer satisfaction.

28 août 2023
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Réponse de Passmore Group

Dear Beryl Guppy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new shower room. With an expert workforce we have a team or senior designers, experienced surveyors and multi-skilled fitters so we can ensure we deliver consistent quality and give our customer a great service. Paul and Baz will be absolutely delighted with your feedback and 5* review. Thank you ever so much.

Noté 5 sur 5 étoiles

Just Passmore bathroom

Just had my new bathroom completed by Passmore bathrooms and I am absolutely delighted with the finished result.The whole journey from initial contact through to design and installation was first class.All staff that I have dealt with have been very helpful and professional.Phil our fitter was amazing,he arrived early every morning and left every clean and tidy when he left .He is a credit to the company.No big jobs come without little problems ,but these have been sorted very quickly in a professional manner.when I first signed up for this project I was very nervous about the price ,but having seen the hard work and planning that goes into these projects it understandably worthwhile.Thankyou very much patricia sneddon

23 juillet 2023
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Noté 5 sur 5 étoiles

Passmore Group A+++++

Absolutely fantastic from start to finish. Ben the fitter was pleasant throughout and always went above and beyond even looking after my mum when she fell ill and was rushed to hospital. Hayden came to do plastering and again no complaints job was top notch and Kirk the electrician absolutely spot on even fixing an issue with light switch. The bathroom is even better than i had imagined and my mum whos now wheelchair bound cannot wait to use it. Has a real family feel which is hard to find. No complaints at all and would recommend this company to anyone

24 mai 2023
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Noté 5 sur 5 étoiles

Had a kitchen fitted by the Passmore…

Had a kitchen fitted by the Passmore group leeds,a pleasure from start to finish,from planning to completion they are very professional and nothing is too much trouble,I am disabled and now my kitchen is fully accessible for me I would highly recommend this company to anyone

17 avril 2023
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Noté 5 sur 5 étoiles

Great bathroom and good service

Easy to use - design, shop and installation team all under one roof.

In an age where finding tradespeople etc is very hard this was an easy, if not more expensive way to get a bathroom.

The bathroom was great. Few delays on the installation was frustrating but it all came together in the end.
Customer service were responsive and had good communications.

We love the final outcome.
They also fixed a minor problem without any fuss, which is the main reason they get 5stars, as some companies forget about you after they have the money.

8 avril 2022
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