Dear Bryan,
We are sorry to hear about your concerns and appreciate the opportunity to address them.
From the outset, we emphasized that marketing campaigns, especially patient acquisition systems, are not "get-rich-quick" solutions. They require a minimum of 60-90 days to generate a return on investment, depending on factors like previous marketing efforts, market conditions, budget, and business processes. Unfortunately, your campaign faced significant challenges beyond our control.
Specifically, your Facebook ad account was hacked, which prevented us from running ads and spending the recommended daily budget of $100 necessary to achieve the results you were seeking. Despite this, our team went above and beyond, working directly with Facebook representatives to resolve the issue at our own expense—costing us significantly more than what we charged you. We worked tirelessly to restore your campaign, ensuring minimal downtime, while also implementing alternative strategies to keep the momentum going.
However, success in marketing requires patience, collaboration, and adequate resources. Despite our strong recommendations and consistent communication, you did not allocate the necessary ad spend and decided to quit prematurely, well before the recommended timeline had elapsed. To use an analogy: it’s like hiring an engineering team to build a rocket to Mars, being told how much fuel is required, but providing only half of it and expecting success.
Throughout the engagement, our team provided constant updates, actionable solutions, and optimizations to the campaign. Unfortunately, your approach was counterproductive. You were quick to criticize, consistently negative, and repeatedly requested a refund just weeks after signing the agreement, despite the contract clearly outlining a non-refundable policy.
You facebook hack and your premature decision to abandon the campaign prevented us from achieving the results we were confident we could deliver.
We remain committed to transparency and professionalism, but it is important to note that the challenges we faced were addressed in good faith, with ongoing support and resources offered to you at no extra cost. As outlined in the signed agreement, our services are non-refundable, and we are not liable for delays caused by issues with ad accounts or pauses in campaigns.
We strive to work with clients who are collaborative and understand the realities of building successful campaigns. Should you wish to discuss this further, please contact us directly.
Wishing you all the success.
Patient Acquisition
