Friendly, cheerful, and so helpful! The whole interaction went better than expected. She clearly communicated with me, and followed up with me later in an email like she said she would. Excellent serv... Voir plus
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Lisez les avis des autres
I used PatientFi for financing, and my experience was disappointing. They do not send any clear email notifications about when interest charges will begin. Instead, the interest is applied quietly w... Voir plus
L'entreprise a répondu
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Voir plus
Justin was SUCH a pleasure to speak with. He was extremely helpful, informative, professional, and very easy to understand. His goal was to get all my concerns addressed in the easiest possible manor... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Coordonnées de contact
PO Box 50903, 92618, Irvine, Etats-Unis
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
4,4
Excellent
275 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Clarissa was very helpful
Clarissa was very helpful and knowledgeable about the process. We got stuck on our own but she patiently helped us through it. She was great!
27 juin 2025
Avis spontané
Outstanding experience!
Clarissa was extremely helpful and knowledgeable. A wonderful experience!
27 juin 2025
Avis spontané
Loan term and interest rate questions
Friendly and precise. I received a quick explanation of the process
24 juin 2025
Avis spontané
Justin was great
Justin was very sweet and helpful. Not sure if I can jump thru PatientFi's hoops, but he was super duper.
Can you make me anonymous please?**
23 juin 2025
Avis spontané
She was so helpful
She was so helpful ! She was very kind and took the time to really walk with me through all my options. I felt so much better after my phone call with clarisa.
24 juin 2025
Avis spontané
Credit my account
I never received my service with ideal Image. Very unprofessional experience. Patient Fi will not refund my account. I have called several times. They are now telling me it can take up to 30-60 days! This whole experience has pretty much been a nightmare!
15 juin 2025
Avis spontané
Réponse : PatientFi
Hi Margaret,
We are sorry to hear about your experience with Ideal Image. PatientFi takes 3rd party provider complaints very seriously and our team typically resolves these within 1-2 weeks on average. We hope you understand that PatientFi does not have control over the refund or cancellation policies of providers. However, trust that we have escalated your complaint and will do what is in our power help find the best possible resolution. Additionally, if you have not already, please contact Ideal Image directly to cancel your services with them and request your loan funding be returned to PatientFi so that the loan can be cancelled. Thank you!
Clarissa was very helpful and patient…
Clarissa was very helpful and patient in explaining finance details.
12 juin 2025
Avis spontané
Justin was such a great help
Justin was such a great help. 10/10 great customer service!!
10 juin 2025
Avis spontané
The person I talked to was a great…
The person I talked to was a great help! They answered everything straight forward!
9 juin 2025
Avis spontané
My issue solved and I’m happy with all…
My issue solved and I’m happy with all support provided by your team
6 juin 2025
answered my questions on how to log in
6 juin 2025
Avis spontané
Member was patient and addressed all my…
Member was patient and addressed all my concerns.
6 juin 2025
Avis spontané
Clarissa was great!
Clarissa was great!
Very pleasant. Nice. Patient while answering all my questions.
Even gave me an email of the recap.
Thank you!
5 juin 2025
Avis spontané
Clarissa was extremely helpful
Clarissa was extremely helpful, kind and patient with me as she walked me through accepting the loan and explained all of the terms of the loan to me. She is a gem! Give her a big raise!
5 juin 2025
Avis spontané
Clarissa was helpful in explaining my…
Clarissa was helpful in explaining my acct and how to login and guided me through the process for me to further understand easier ways to manage my acct and make payments. Thank you Clarissa you are the best !!
30 mai 2025
Avis spontané
Justin was great
Justin asked clear questions to make sure I got the right information. He was quick and efficient and I know what to do next. He even provided extra options.
27 mai 2025
Avis spontané
How to check the status
She was very nice and professional and helped me with the process.
20 mai 2025
Avis spontané
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