Patrickshoes Avis 

I bought the Ashby Womens Leather Waterproof Long Country Boots for dog walking as they were sold as 'premium' country boots. After one month the fabric started to stretch and by three months it was impossible to walk in them. I returned them to the supplier as directed and the tracking number stated they were received at the end of March. Two months later and and several messages trying to find out what is happening and no response. Rubbish boots and terrible service.

Absolutely dreadful company. I ordered a pair of shoes under the Catesby brand, the wrong size arrived even though the correct size was on the box. I sent them back over two weeks ago tracked via Royal Mail heard nothing so e mailed Patrick Shoes - still heard nothing. I contacted Catesby via the on line link - still nothing. I am now left out of pocket and really cannot see me getting the correct shoes. Avoid this company at all costs.

I ordered a pair of shoes from Catesby England, trading under the name of Patrick Shoes in January as a gift. When the parcel arrived the box was damaged and the shoes inside were clearly not new – they had obviously been worn before and were already marked and damaged. It looked like a returned pair had simply been sent straight back out.

I tried contacting customer services repeatedly by email and via the live chat on their website. The live chat never had an operator available and my emails went unanswered for weeks.

Eventually I managed to track down the company owner and email him directly, which finally prompted a response from someone at the company. An exchange was arranged, but unfortunately the replacement pair that arrived was also damaged and the overall quality was extremely poor.

Since then I’ve tried again to contact customer services via email, live chat and even the owner directly, but once again I’ve received no response at all.

From my experience, the brand does not live up to the “premium” image they promote. Based on the quality of the product and the complete lack of customer service, I would strongly advise others to shop elsewhere.

I've since seen the warehouse they trade from and they clearly aren't the long standing premium brand they are claiming to be. I have now raised a charge back and luckily won't be out of pocket but take my advice and avoid Catesby Shoes.