This clothing from Pafeir appears to look like jeans and are called jeans but they’re not actually. The material is cheap and they don’t answer requests for return I brought 3 pair a big mistake. Do... Voir plus
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The Polaris-Tec Fleece Jumpsuit is superb quality. The fleece material is thick and very soft.its easy to get on and off and my Bedlington Terrier runs and jumps with my other dog so it doesn't interf... Voir plus
I changed my order just after placing it by sending an email and received an email within 24 hours confirming they’d received and would send me the correct coat. It arrived very quickly and is perfect... Voir plus
I ordered a recovery collar for my dog from Pawelier, and I couldn’t be happier with their service! I wasn’t sure about the size, so I messaged them on Instagram. To my surprise, they replied within m... Voir plus
3,9
Bien
31 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
False advertisement
Ordered a set on the site that was advertised as being sold with a cap and vest. The only reason I ordered the set was for the cap. When I received my order, no cap was included. When I reached out to customer service I was told that the vest was sold as a standalone. The website, however, listed that the cap came with the vest. The solution they offered was a 50% refund for an item that was falsely advertised, that I would not have ordered had it been properly advertised, and that cost over $60, way too much for just a vest. So if I could give a no star rating, I would.
15 avril 2025
Avis spontané
Excellent cistomer servic.ered a coat for my dog but it was…
I ordered a coat for my dog but it was too small. I sent it back for a larger size but due to the Chinese New Year it was delayed by a few weeks. I wasn't very happy with this so Pawelier gave me a refund and sent the coat as well ! It arrived today and it fits her perfectly. Very pleased with the service I received.
13 mars 2025
Avis spontané
Réponse de Pawelier
Hi Brooke Buzzi,
Thank you for reaching out and letting us know about your concern. We sincerely apologize for any inconvenience caused. Upon checking, your order is scheduled to be delivered within the next few days via USPS.
Please note that our standard delivery timeframe is 5-10 business days. We’ll continue to monitor the tracking to ensure your order reaches you as soon as possible. If you have any additional questions or concerns, please don’t hesitate to contact us.
Best regards,
The Pawelier Team
Nice but not for this price
The leg length was far too long for my dog, she couldn't walk in the suit. I don't remember seeing leg measurements on the website but would have been helpful seeing as they don't do returns, I guess I could have judged from the photos but I liked the suit a lot and didn't think the legs would be a problem. I've had to get the suit adjusted for a huge amount of money so that my dog can wear it so I'm hoping that will do the job.
Otherwise the suit feels well made but very overpriced. I will shop local next time to avoid ending up with something ill fitting that I can't return
3 décembre 2024
Réponse de Pawelier
Hi there,
Thank you for your honest feedback, and we're sorry to hear about the inconvenience caused. We’ve taken your comments on board, and we’re happy to let you know that we’ve updated our policy and now offer returns for certain situations. You can find more details about our updated policy here https://pawelier.com/policies/refund-policy.
Your experience helps us improve, and we’re always looking for ways to ensure our customers have the best possible experience with us. If there’s anything else we can do to assist, please don’t hesitate to reach out!
Best regards,
The Pawelier Team
I recently bought a dog outfit from…
I recently bought a dog outfit from this company, and I’m very impressed! The quality is excellent, and the shipping was super fast. My dog looks adorable and is so happy in it. Highly recommend!
4 décembre 2024
Avis spontané
Very good customer service!!
28 novembre 2024
Avis spontané
I ordered a recovery collar for my dog…
I ordered a recovery collar for my dog from Pawelier, and I couldn’t be happier with their service! I wasn’t sure about the size, so I messaged them on Instagram. To my surprise, they replied within minutes and gave me great advice. The collar arrived quickly and fits perfectly! Amazing quality and customer service – highly recommend Pawelier!
27 novembre 2024
Avis spontané
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