Pawlibra Avis 

139
•
TrustScore 2.5 sur 5

2,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Do NOT purchase from this place!!! Their customer service is AWFUL. I waited months for a blanket for my grandma and when it got here it was a custom blanket for someone else completely. Afterwards, I... Voir plus

Noté 5 sur 5 étoiles

Produits de très bonne qualité, livraison rapide en France (quelques jours), site sérieux. J’ai commandé un collier en argent à l’effigie de mon chien et je l’adore ! Trop beau !!! Very high q... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Disappoint to say the least, terrible results, Evident they do not even see/quality check the product they are selling before shipping out as they asked too see photos after it was shipped from Japan.... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

BUYER BEWARE! I wish I had read these reviews before ordering from this company. I didn’t know that the pillows are made in China and the shipping process is HORRIBLE. I ordered a pillow as a... Voir plus

À propos de l'entreprise

  1. Animaux

Informations provenant de diverses sources externes

We provide personalized gifts for cat & dog lovers. Simply add your pet names, photos & more, then we will create the best gifts for you & your pets!


Coordonnées de contact

2,5

Bas

TrustScore 2.5 sur 5

139 avis

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1 étoile

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2,5

Tous les avis

(139)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

So fluffy and soft!

Lovely pillow! Was super soft and extremely fluffy! Shipping was very quick too. Love having a custom item of my pet! ♥️

8 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 1 sur 5 étoiles

Never order from this company

Never order from this company! I placed my order on December 18th and still haven’t received it! I have emailed them countless times only to be told that my order was on its way. It apparently “shipped” on December 23rd, but wheee is it??? There is no way to contact them by phone because no one ever answers. I have requested that they call me, but am yet to receive a single call. I have requested a refund several times and they tell me they’re unable to do so at this point. I am taking my fight to social media, the BBB, and attorney general. “Companies” like this need to be shut down! Never do business with them!

Did you see the “company’s” reply to my review?? Of course I haven’t received my item! After waiting 3 months you think I’m ever expecting to? My order number is 000022428. Now send me the f’ing pillow or give me my money back.

7 mars 2019
Avis spontané
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Réponse de Pawlibra

Hi Mike, I'm so sorry to hear that. Did you get your item, could you please provide your order number, so that we will solve for you? Thank you.

Noté 5 sur 5 étoiles

Produits de très bonne qualité

Produits de très bonne qualité, livraison rapide en France (quelques jours), site sérieux.

J’ai commandé un collier en argent à l’effigie de mon chien et je l’adore ! Trop beau !!!

Very high quality products, fast delivery in France, serious website.

I have ordered a sterling silver necklace with my dog and I love it ! So beautiful !!!

6 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 5 sur 5 étoiles

Great quality adorable pillow

We received a customized pillow for our two black cats and we absolutely love it! The graphic is very well done and it looks exactly like my fur baby. The quality of the pillow is great too. Very soft and squishy. We use it every day and it’s one if our favorites. Highly recommended!

5 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 4 sur 5 étoiles

Personalized custom pillow

Great quality and beautiful printing! Soft, comfortable. It’s the best for pet lovers!

5 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 5 sur 5 étoiles

Love my sequin cushion

I have the personalized sequin cushion! It's gorgeous! I love it! Great quality and service!

5 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 4 sur 5 étoiles

Amazing product!

Amazing products and great customer service! My items shipped out fairly quickly also.

5 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 4 sur 5 étoiles

We love the product

We love the product we Receive. The quality is great and customer service it’s super nice.

4 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 2 sur 5 étoiles

DO NOT USE THEM

DO NOT USE THEM. I am sure they will respond to this with a "sorry - see you next time!"

The only reason they get two stars instead of one is because at least they responded to my emails fairly quickly. However, other than that, they were as unaccommodating as you can get. I was getting a present for my friend who lost the dog. I asked if I can include a message, they wrote me back and asked "What message do you want to include?" I took that as they will do it, so I placed my order and responded with my order # and message. At this point, they absolutely REFUSED to include a note, so there would be no way for my friend to know who sent it. I assume they could not accommodate because they outsource their work to a foreign country, all I asked was to print up a few words on a piece of paper and throw it in the package. Not sure why they acted like they could do it. I also asked for a manager to call me and they flat out refused.

4 mars 2019
Avis spontané
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Réponse de Pawlibra

Hi Jason, thank you for your understanding and advice. We will change our system and improve ourselves in the future.

Noté 1 sur 5 étoiles

literally the worst experience ever

literally the worst experience ever. i have no been waiting for a pillow for 6 weeks. the customer service is no help and there is still no indication of when my pillow will get here. DO NOT ORDER FROM HERE

2 mars 2019
Avis spontané
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Réponse de Pawlibra

I'm so sorry for your purchase experience, We promise to give you a great shopping experience next time.

Noté 5 sur 5 étoiles

Custom pillow

@lexi_the_pit was sent an amazing pillow that looked exactly like the photo that we sent. It was perfect! I would absolutely recommend them!

2 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 5 sur 5 étoiles

Perfect service

Perfect service
And good quality

2 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 4 sur 5 étoiles

Good quality product

Nice and polite customer service, quick delivery, I got the customised pillow and it is a good quality product. A pleasure to deal with

1 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 5 sur 5 étoiles

Fast delivery and surprisingly good…

Fast delivery and surprisingly good quality. I especially like the keychain I got.

1 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 5 sur 5 étoiles

Pawlibra

I got a great products, especially the mug is so pretty and I use it often.

1 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 5 sur 5 étoiles

GIFT FOR MY MUM

different choices for all needs and the best details for a cute pillow. My mum was so happy!

1 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 5 sur 5 étoiles

Perfectly

Perfectly. Quick delivery. Good quality.

1 mars 2019
Avis spontané
Logo de Pawlibra

Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

Noté 5 sur 5 étoiles

We got a personalized sequins pillow…

We got a personalized sequins pillow and socks with our cat's print on from @pawlibra. We really like both! Also, they are great at customer service!

1 mars 2019
Avis spontané
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Réponse de Pawlibra

Thank you for your compliment! We will do better. Love you.

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