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PearWood is a premium hair care brand redefining what at-home color maintenance looks like. Our flagship product, a hair dye shampoo, is engineered for both men & women who refuse to choose between healthy hair and vibrant color.
Etats-Unis
3,3
6 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It's been 3 weeks since I placed my order and got an email confimation. It has not arrived, and I don't know if it's even been shipped. Two emails to their customer service support address have gone unanswered. I am not impressed.
First - definitely wear gloves - my nail beds and cuticles are stained even after using nail brush and cuticle stick. I needed 20 pumps to saturate my roots and that wasn’t enough to saturate the rest of my hair (my hair is just below my collarbone and average thickness). I applied on clean dry hair, massaged into the roots and left it on 25 minutes. After rinsing until water was clear my hair felt rough so used my regular conditioner and rinsed again after one minute. After unwrapping my hair from my towel, the towel was stained brown. My gray hair is still very visible although slightly less bright. Not the solution I was hoping for.
Réponse de PearWood
Hi there, so sorry for the frustration with the staining and missing gray coverage—that’s definitely not the experience we want for you.
Thanks for sharing such clear feedback about your routine and hair type. We’d love the chance to fix this for you directly.
Please send us a quick message with your order details or reach out to our support team at support@pearwood.com so we can take care of you right away.
I want to warn people that there is a very toxic ingredient in this product called Toluene 2,5 Diamine Sulfate. While Pearwood denies it is toxic, EWG.org rates it to be an 8/10 toxicity. Think about the fact that you need to keep this product on your hair for 15 minutes allowing its ingredients to soak into your scalp. I’m returning the sealed bottle to Pearwood.
Réponse de PearWood
Hi there, we completely understand your concern—your safety and peace of mind are always our top priorities.
All of our formulas meet strict safety standards, but we completely respect your personal preference. We want to make sure your return goes as smoothly as possible for you.
Please send us a direct message with your order details or reach out to our support team at support@pearwood.com so we can get your return sorted out right away.
Wonderful product!!! After the first use I knew it was gonna be life changing!!! Cancel my salon color subscription and ordered another bottle right way! Color is beautiful, application is easy…what more do you need!! BUY IT!
Réponse de PearWood
Hi there! Wow, reading this made our whole day. 😊
We're so thrilled you're getting gorgeous, salon-quality results at home and that the application is so easy for you. Ordering a second bottle right away is the ultimate compliment!
Thanks so much for sharing the love — we're so happy to have you with us!
Very Nice Product. Very Gentle, no irritation on my scalp. The Color covers my very grey grey's but not completely. It looks very natural though...I am using more product than recommended so I'll go thru quickly. Overall I am very happy with Pearwood!
Réponse de PearWood
Hi Robin! So glad to hear Pearwood is feeling so gentle on your scalp.
It’s wonderful that you’re loving the natural coverage for your grays. Thanks so much for sharing your feedback and being part of the Pearwood family!
The product was so easy to use and covered my very resistant grays! My hair felt soft after use and not that stiff, tangled feeling you get from regular color. It will now be my only color product I'll use!
Réponse de PearWood
Hey Meg! 😊 Wow, covering those stubborn grays while keeping your hair soft is such a win!
We’re thrilled it gave you that smooth, easy experience without any of the usual stiffness or tangles. Hearing that we’re now your go-to color means the absolute world to us.
Thanks so much for sharing the love and being part of our family!
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