Update! Phew. Necklace arrived just as I was walking out the door for the weekend and it’s beautiful. Very relieved. Will leave review below in case anyone else is in the same situation, I’m assum... Voir plus
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Lisez les avis des autres
The company always has delightful products, which I love. I have purchased several bracelets and earrings and necklaces, all of which are good quality. Everything arrives promptly and is well wrapped.... Voir plus
Lovely jewellery, unfortunately I was sent the wrong item. I couldn’t find a contact number to inform someone of the mistake so had to email and wait for a response. The problem was solved as soon as... Voir plus
I have purchased items of jewellery from Pegasus for a number of years now. I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself! Delivery i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Pegasus Jewellery is a small, independent UK brand creating meaningful, elegant jewellery inspired by the equestrian lifestyle. We are proud to create quality equestrian jewellery that blends timeless elegance with subtle equestrian influence. Pegasus Jewellery has been proudly established since 2015, and we now send hundreds of orders every week across the UK and beyond. As a small independent business, we do not actively request reviews from customers, which means the feedback shown here represents only a small snapshot of our overall customer experience. We are incredibly grateful for our loyal community, many of whom return to us time and again. We remain committed to personal service, honest quality, and ensuring every customer is happy with their purchase. If ever there is an issue, we are always here to put it right.
Coordonnées de contact
4 Queensberry Street, DG1 1BL, Dumfries, Royaume-Uni
- pegasusjewellery.net
4,3
Excellent
83 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Bad Service high shipping cost and still waiting to receive the product
Ordered a necklace which also came with a €9 shipping cost and am still waiting over 3 weeks later. Every time I contacted them, they make an excuse or tell me that it was sent and that their emails must have “bounced back”?
No tracking or details on delivery or when I will receive this item, so I’m not sure what the high shipping cost is for?
Absolutely would not recommend this brand based on their service. Yet to see what the product is like, but based on one of the excuses they gave for why the shipping was delayed (because they didn’t like the quality of the ones they had) I am not optimistic.
7 mars 2025
Avis spontané
Réponse de Pegasus Jewellery
Hi Emily , I'm really sorry for the delay and poor experience. Your order was returned from Irish customs, which caused the unexpected hold-up. We charge 9 Euros, which is less than what Royal Mail charge us for International postage.
I'm also investigating why our emails may not have reached you. The item was refunded including the postage cost. We never want to disappoint, and I completely understand your frustration. As a small firm we work very hard and we will learn from this, reviews are very important to us and I'm fortunate in ten years of business to have hundred of happy customers, so I am sorry for your experience.
Kindest Regards,
Kim Wilson, Director
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