Penelope Chilvers Avis 

I buy a pair of boots & slippers every year, alongside presents for family. The quality is superb and the customer service excellent.

The shoes are beautiful, but the returns process is very slow. They confirmed reciept of my return 13 days ago, and I still have not received a refund. This is an unreasonable length of time. Of course I cannot reach a human being to discuss this, only email or answerphone. Frustrating lack of being able to reach anyone, and I should not have to chase up refunds.

Thank you to PC and Debbie in Customer Service. I had purchased a pair of sandals and processed the online purchase before applying a further discount code. When I asked, a prompt reply talked through how the discount would be applied after receipt and confirmation that I was keeping the purchase. The sandals are beautiful and now already for my holiday. Thank you Debbie and for the help. I also love the shoe bags which accompany the shoes.

Good quality, well made sandals, on the expensive side but I can appreciate the quality and they will be well looked after. Faultless customer service from Debbie who assisted me with a couple of queries. Overall very happy, would buy from Penelope Chilvers again.

Great customer service who kindly persuaded DPD to deliver on a Saturday for me so I could wear the fabulous Sun Salutation boots that evening. They are gorgeous and will be treasured.

I adore PC’s shoes! Bought a pair from the Belgravia store and there was a slight issue which customer service, and the shop staff, sorted for me immediately! Extremely helpful and professional staff - it makes all the difference. Thank you.

The shoes are beautiful and my first pair were just what I was looking for. When my second pair were delivered to a hospital! Incorrectly by the post office who didn’t read the address properly and they were returned by the hospital staff to P.C. there were no questions asked and Debbie quickly checked all the delivery info, and issued a refund. Thank you Debbie ⭐️

I have had an excellent customer experience with Penelope Chilvers - the Customer Support team, name me a lady called Debbie could not be more helpful when I quizzed her this morning.

Debbie was fantastic! She managed to quickly cancel my order when I realised I'd ordered the wrong size of boots. I live in Australia and I was concerned the wrong size would be delivered. Thank you for your help.

The shoes I received are gorgeous, and they fit very well. I sized up to be sure as I ordered online. They fit perfectly. The quality and design is unique and lovely. I contacted the customer service ( Debbie) about my order as there was a query about my EU shipping , I received a swift reply and all was taken care of the same day.
This company is surely true to its standards and service . Highly recommended. Thank you for the beautiful items and care .

Not only are their boots and espadrilles gorgeous and so comfortable, the customer service is fab. Whether in their Duke Street or Stow on the Wold stores, service is fab. But top marks to online customer service and Debbie in particular!!! She responded to my email query about whether I could exchange online order in store within MINUTES and had already put a pair in a bigger size on hold for me to collect tomorrow!!! You cannot beat this level of efficiency and care - highly recommend! Pay rise for Debbie!!!

Debbie has been exceptional. She went above and beyond to rectify a problem for me, offering different options to suit.
She is an asset to Penelope Chilvers.
5*

Wonderful shoes. When I had to comeback to you Debbie in customer services was super helpful. Thank you very much indeed

Great customer service, very fast response to my email regarding a return. The original discount code was honoured along with free shipping for the replacement size. Thank you

Customer Service resolved and old issue with swiftness and understanding that I wasn't expecting on a genuine issue/accident. I can't thank them enough.

Debbie & Poppy from customer services have been extremely proactive, quick to respond and very helpful

I would rate Penelope Chilvers five stars for both the beautiful footwear and excellent customer service. The customer services representatives whom I dealt with, Kimberly and Debbie were both extremely helpful and efficient. Thank you, Jane

I would give Penelope Chilvers 5 Stars for all the boots, shoes, espadrilles and sandals I have purchased over the past several years. But would give PC a negative 5 stars for charging Americans more money for the same items. I recently visited the UK, purchased items from a PC store, returned to the US, ordered a daughter a pair of ghillies and discovered PC is not charging the exact conversion rate from pounds to US dollars---- on any of the items PC sells. Sorry but I have to wonder why. Politics? Repulsion towards Americans? Seriously, i could afford a discount round-trip ticket to Europe for the price difference I paid for my beloved PC footwear.

I ordered the pair of flat honey espadrilles. They are fabulous. I have quite wide feet and they fitted me perfectly. I want another pair in a different colour. My new go to for summer.

The customer service team recently went above and beyond when I accidentally sent a return from a different store back to them. They repackaged and sent on to correct address and kept me informed throughout the process. Very grateful to them!