Penelope Chilvers Avis 

Excellent, product, and after sales!
Quick delivery, and quick refund after the first pair of boots returned for a bigger size.
Thank you to all involved, please pass my appreciation on to those directly involved, as it’s important to get recognition for quality work in these demanding on line times. Thank you, Richard Watson.

Excellent customer service and the most comfortable of shoes. Wish there were boots with that sole.

Great website, absolutely beautifully designed boots and super speedy delivery. Extremely pleased with my boots!

Boots bought and paid for 24th November 2023 - £375. Email confirming despatch 28th November on a 48 hour tracked Royal Mail Delivery. Tracking history says sender actually despatched 1st December! Today 9th December Boots still not delivered and unable to track said item. Unable to contact Penelope Chilvers Customer Service by telephone as it was not working. Only response I have had has been semi-automated emails and an actual response from a Facebook message to the company. Now going to cancel order and get the bank to refund my money and let Penelope Chilvers attempt to find the order themselves.

Fast delivery,and quickly replied to my enquiry.. and gorgeous very comfortable boots..thank you

Easy to order online and swift delivery. The boots are of such great quality, the fit like I’ve been wearing for years, and look great. Has to order another pair in a different colour!

These timeless classic stylish boots will be with me for decades to come as I’m going to take good care of them. Couldn’t be happier with my recent purchase with Penelope Chilvers. I look forward to country and city adventures in them

Fabulous boots. So warm - it's -3°c today & my feet are toasty as... Look amazing and feel amazing. Can't praise these boots highly enough and an absolute bargain in the Black Friday flash sale.

I decided to invest in quality and hit a bit of a learning curve. The measurement advice is fab and I would strongly advise others to measure before ordering.
Returning the boots included a charge, and customer service was excellent. The communication via email was fast and clear.
Thank you!

Bought the tassel boots which are amazing. I have a high instep and low calf and this is the first pair in years I have bought that haven’t rubbed. Boots arrived quick and great condition. I also bought a pair of shoes with 15% discount which I also love. Unfortunately they arrived looking worn with scuffed soles. I reported this to PC and they told me return, but as they don’t do exchanges, I would need to reorder and they could only give me a 10% discount. Effectively would cost me more to sort out their faulty shoes so a bit cross! Summary: lovely quality shoes, but not great customer service if there’s an issue!

Have wanted some Penelope Chilvers boots for a while now, but as they are a bit out of my price range I have resisted, until a couple weeks ago when they offered 30% off on selected styles. So delighted I finally took the plunge and splurge on a pair, they are gorgeous, such quality is worth the price. I was unsure as to the size to order so placed an order my my usual size of 6.5 (I am usually a size 6-6.5), they arrived the next day which really impressed me since most firms take at leat 3-5 days to ship to the far north even when they state next day delivery, this is not so with Penelope Chilvers. Sadly the boots seem to run small so I immediately placed an order for a size 7 and returned the 6.5. The whole process was so easy and the size 7 boots arrived the next day and are just what I wanted. Yes these boots cost more than some on the market, but I feel one gets what they pay for and the boots will last for many years to come because they are quality in every way. I am now dreaming of future purchases from Penelope Chilvers, next on my list will perhaps be a pair of shoes.

Shoes are really great, but promo code for free shipping did not work, while it was in date, I emailed - no answer for a week, so I ordered anyway, but left with the feeling "they can't be bothered"

Boots were great - very comfy and high quality. Refreshing to have the parcel delivered in a paper packaging rather than plastic!

My expectations were far exceeded when I received my purchase!! Great quality boots that fit perfectly as expected and to size. Super comfy and pre-treated waterproofed too. Quick delivery nicely packaged - a fabric bag to keep them in inside their box - lovely boots, arrived a few days after ordering. Cannot recommend brand and their products enough! Thank you :)

Excellent quick delivery and beautiful product

I love this brand. I have a pair of boots, the shepherdess sandals and metallic leather espadrilles, they are all investments. The quality and fit is fantastic, they were all comfortable straight away. Customer services were also very helpful when I emailed a query.

What made my experience great ?
Receiving these beaut gold shoes. That’s what. Going to wear them everywhere. They are heavenly. Delivery was very swift also. Looking at more Penelope Chilvers shoes as we speak

As a mail order customer, I appreciated the accurate, detailed product info and pictures, the speedy delivery and quality of packaging. As someone with big feet (a very good size 42), I was delighted that the beautiful gold shoes did fit, were comfortable and contrived to make those feet look almost dainty!

The service offered by Eduarda was second to none