Pension App Avis 323

I was super impressed by the customer service when I first started using pension App.

Now, I’m trying to withdraw a small sum to pay for my son’s first car - it’s like trying to get blood out of a stone!

Obstacles galore!

I’d happily give a glowing review, but, right now, I’d be misleading people.

Laura was really helpful with helping me today transform pension from legal a general to pension app on the phone and she has got a good conversation skills and personality I will give Larura a excellent

Jack H was so helpful responding to emails promptly and efficiently. Answering any queries I had and helping me along the way. Great service

Clear transparent upto date information,
All questions answered immediately
Highly recommended

Ellie handled the call in a diligent manner.

Ellie was very patient, helpful, polite and made me feel at ease even though I was feeling embarrassed about not understanding what I needed to do.
Amazing customer care and a delight to talk to.
Thank you so much for everything

Had to call regarding verifying who I was. I didn't know how to get statements from my Monzo bank. Natalie was brilliant very friendly & talked me through how to do it, sent it straight away, Natalie is a true credit to your business.

Extremely disappointing experience with PensionApp.

It’s marketed as a simple app where you can log in and see all your pensions in one place, but that’s not the reality. It was very misleading – the expectation set is that it’s just an overview tool, when in fact they push you toward transferring your pensions into their platform, with a 0.6% transfer fee and an ongoing 0.82% annual charge.

I spoke to several advisors and honestly only one seemed to actually understand how the service works. The rest gave inconsistent or unclear information, which only added to the confusion.

I even escalated this to management after being told over the phone that no fees or penalties would apply, as I signed up under the impression this was just for viewing my pensions. Despite that, they took no responsibility and insisted the 0.6% fee would still be charged, along with the 0.82% if the funds aren’t returned within four weeks.

The whole situation feels misleading and poorly handled. The lack of accountability and willingness to resolve the issue is really frustrating.

Would not recommend.

Natalie was a delight to talk to.I just wish there were more people like her.

Ellie Pierce from pension App has been fantastic and coming back to me quickly and chasing everything thing through.

I strongly recommend her

Ellie was very professional , helpful and and was supportive throughout my call.

Ellie was really helpfuli and gave clear and concise information.
She is a real asset to the company and I came off the phone feeling well informed and confident that my queries would be well managed for me

I've dealt with Jack at Pension App. He has been extremely helpful and approachable throughout. I've called a few times and he's been exactly the same. I couldn't have asked for more.

The total professionalism of ellie & her team was second to none.They a understood what my queries were and treated be with total respect. I have really valued their help through some difficulties I had which were solved

I had Ellie P as a Case Manager who helped me with the administrative side of transferring my pensions. She is very proactive in assisting and of a pleasant nature. Communications were clear and concise and process so far has been fluid and will be good to have all my pensions in the same place online instead of hunting down policy number documents I lost a long time ago, trying to keep track of it all.

Polite easy call with Ellie today in regards to transferring my mention over to the pension app

Ellie was very polite and friendly,

Jack,who was the advisor I spoke was both helpful and friendly

Ellie was very professional and very knowledgeable

Dealt with Jack H. Extremely helpful and very efficient. Hopefully will all be resolved quickly