Title: Highly recommended! Very professional and helpful team. They helped us secure our mortgage when other lenders were difficult. The process was smooth, and we are very happy with the service. T... Voir plus
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Lisez les avis des autres
Our broker paired us with Pepper money, and wow what an amazing ,seemless first time buying experience, everything was very clear, mortgage money was prompt for completion day ,and they have made o... Voir plus
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Pepper money have been fantastic. Lots of plans to suit all needs. The communication has been excellent. They provided the solicitors who again were absolutely great and moved quickly to assure comple... Voir plus
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⭐⭐⭐⭐⭐ I had a really positive experience with Pepper Money from start to finish. Given my circumstances, including some adverse credit history, I wasn’t sure how straightforward the proces... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Pepper Money we’re redefining lending norms, looking for a reason to offer help, rather than refuse it. So if you’re looking for a mortgage lender with the expertise and the experience to make sensible lending decisions, look no further. Discover more about us here: www.pepper.money
Coordonnées de contact
4 Capital Quarter, Tyndall St, CF10 4BZ, Cardiff, Royaume-Uni
- 03333 701 102
- TPSupport@pepper.money
- pepper.money
4,8
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great help from the team with the debt…
Great help from the team with the debt con to sort out
17 avril 2026
Réponse : Pepper Money UK
Thank you for your review, Phil. We’re glad our team was able to support you through your debt consolidation and help you free up some of your monthly budget. Your feedback means a lot to us, and we’re pleased we could help.
Réponse : Pepper Money UK
Thank you for your kind feedback, Justine. We’re really pleased to hear you found our team thorough and helpful, delivering clear, supportive service is exactly what we aim for. We appreciate you taking the time to share your experience.
Good communication and quickly offered…
Good communication and quickly offered - Good service all round as per usual
16 avril 2026
Réponse : Pepper Money UK
Thanks for your review, Jane. We strive for open and timely communication at every stage of the process, so it's great to see feedback like this. Thanks for choosing Pepper.
Great service
This complicated mortgage application was very quickly and efficiently handled by Pepper Money, and by Lucy, the case handler in particular.
16 avril 2026
Réponse : Pepper Money UK
Thank you for the feedback, Stephen. We’re delighted we could support you with a complex application and deliver a quick, efficient outcome. A special thank you for recognising Lucy, we’ll be sure to pass on your kind words. Look forward to working with you again soon.
Pepper money have been fantastic
Pepper money have been fantastic. Lots of plans to suit all needs. The communication has been excellent. They provided the solicitors who again were absolutely great and moved quickly to assure completion.
15 avril 2026
Réponse : Pepper Money UK
Thank you for the wonderful review, Paul. We’re really pleased to hear you had such a positive experience, from our product options to clear communication and a smooth completion. It’s great to know our legal panel helped keep things moving quickly too. Thanks for choosing Pepper Money.
Fantastic company
Fantastic company! They handle everything sensitively, and they are fast. They have helped me so much and I’m extremely grateful. Thank you!
15 avril 2026
Réponse : Pepper Money UK
Thank you so much for the lovely review, Lorna.
We’re really pleased to hear you felt supported and that the process was handled sensitively and quickly. Helping customers find the right outcome is at the heart of what we do, so your feedback means a lot.
First time buyers
Title: Highly recommended!
Very professional and helpful team. They helped us secure our mortgage when other lenders were difficult. The process was smooth, and we are very happy with the service. Thank you Pepper Money for helping us get our new home 🏡🙌
15 avril 2026
Réponse : Pepper Money UK
Thanks for your review, Feta - it definitely made the team smile. We’re delighted to hear you had a smooth experience and that we could help when others couldn’t. Congratulations on your new home, we’re glad to have been part of your journey🏡.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a really positive experience with Pepper Money from start to finish.
Given my circumstances, including some adverse credit history, I wasn’t sure how straightforward the process would be. However, Pepper Money were able to assess my application fairly and support me in securing a mortgage when other lenders may not have been as flexible.
What stood out the most was how efficiently everything was handled. As this was an auction purchase, I was working to a strict deadline, and Pepper Money ensured that the process moved quickly enough for me to complete within the required timeframe. That in itself made a huge difference and took a lot of pressure off what can be a very stressful situation.
Overall, I found the service professional, reliable and solution-focused. I’m really pleased with the outcome and would definitely recommend Pepper Money to anyone who may not fit the criteria of high street lenders but still needs a lender who understands more complex cases.
Thank you again for your support throughout the process.
4 mars 2026
Réponse : Pepper Money UK
Thanks for such a thoughtful and detailed review. We’re really pleased we could support you with a fair and human approach to underwriting whilst helping you meet your auction deadline quickly. It’s great to hear the process helped ease the pressure and deliver a positive outcome for you. Thank you for choosing Pepper Money.
Efficient service
I was amazed how efficient the service was. Timing of replies to queries were amazingly fast. I was so pleased we chose Pepper for our mortgage. Thank you
10 avril 2026
Réponse : Pepper Money UK
Thanks for your feedback, Anne. We’re so pleased you found the service efficient and responsive. Clear communication and quick turnaround are things we really focus on, so we're happy to hear this was your experience. Thanks for choosing Pepper Money for your mortgage.
Help to reduce my yearly term with an…
Help to reduce my yearly term with an interest rate below what we currently had.
2 février 2026
Avis spontané
Réponse : Pepper Money UK
Thanks for your feedback, Lynda. We’re delighted we could help you secure a better rate and support you in reducing your term. Great to hear such a positive outcome for you.
The application process was easy and…
The application process was easy and completed really quickly
2 avril 2026
Réponse : Pepper Money UK
Thanks for your review, Susan. It’s great to hear the process felt easy and quick, exactly the experience we aim to deliver. Thanks for choosing Pepper Money.
Réponse : Pepper Money UK
Thanks for the kind words, Elliot. We’re pleased you found the application swift and uncomplicated. If we can help again in the future, we’re always here to support.
Cuidado con esta gente
Cuidado con esta gente. Los intereses son ilegales y van a sacar dinero por todos lados, con amenazas y malas formas. Ya he puesto en manos de mi abogado el caso para que le saquen hasta el hígado como hacen ellos con la gente.
12 avril 2026
Avis spontané
Réponse : Pepper Money UK
Hi Marta, we are not able to locate an account for you with Pepper Money UK - please send us an email with your account details to tpsupport@pepper.money and we will look into this for you. Alternatively, please can you call us at our telephone number 03333 701 102 (9am to 6pm Monday to Friday) and one of our team members would be able to assist you.
Did things quickly and took a sensible…
Did things quickly and took a sensible view on things
15 avril 2026
It was just straighforward and quick
14 avril 2026
Réponse : Pepper Money UK
Thank you for the 5‑star review, Sarah. We’re really pleased to hear you found the process straightforward and quick, that’s exactly the experience we aim to deliver. Thanks for choosing Pepper Money.
YOU CONTACTING THE CUSTOMER TO ADVISE…
YOU CONTACTING THE CUSTOMER TO ADVISE MORTGAGE WAS APPROVED BEFORE ME MADE ME LOOK LIKE I DIDNT KNOW WHAT WAS GOING ON 24HOURS ALLOWANCE WOULD BE PREFERED TO GIVE ME A CHANCE TO CONTACT CLIENT 1st
13 avril 2026
Réponse : Pepper Money UK
Thank you for your feedback, Keith. We allow a short window between sharing the offer with the broker and sending it to the customer, giving the broker time to speak with their client while avoiding unnecessary delays, we appreciate this may have been shorter than you'd liked. We do try to strike a balance between the two. Thanks for your patience and for choosing Pepper Money, we’re always happy to help again in the future.
Application process was smooth and was…
Application process was smooth and was kept informed
10 avril 2026
Réponse : Pepper Money UK
Thanks for the review, Desmond. We’re pleased to hear you found the application process smooth and that you were kept informed throughout. We pride ourselves on clear communication and a straightforward journey so it’s great to know that came through in your experience.
The whole process was made easy
The whole process was made easy, the questions raised were sensible but not repetitive.
The process did take 8 weeks which seems a bit excessive and Pepper made an error in the penultimate offer.
However the overall outcome was positive.
1 avril 2026
Réponse : Pepper Money UK
Thank you for your thoughtful feedback, Michael.
We’re pleased to hear that you found the process clear and the questions sensible, and that the overall outcome was a positive one. We do appreciate you flagging the extended timescale and the error in the penultimate offer, feedback like this is important and helps us continue to improve.
Thank you for your patience throughout, and for choosing Pepper Money. If we can support you again in the future, we’d be very happy to help.
Complex concessionary purchase!
Complex concessionary purchase!
Offered 🙏🏾 great service and speedy underwriting process, special thank you to Paul Drinkwater for his assistance. Happy client….
10 avril 2026
Réponse : Pepper Money UK
Thanks so much for your review, Prajai.
We’re really pleased to hear you had such a positive experience, particularly with a complex concessionary purchase. Delivering clear support and responsive underwriting when cases aren’t straightforward is something we’re proud of.
A special thanks to you for highlighting Paul Drinkwater. We’ll be sure to pass on your kind feedback. We’re delighted to have helped achieve a great outcome.
Easy Service
Quick easy and albeit a lot of specific documents required, once received and sent the case flew through!
10 avril 2026
Réponse : Pepper Money UK
Thanks for your feedback, David. It’s great to hear you found the process easy to use, fast, and supportive throughout. Delivering clear communication, helpful service, and reliable turnaround times is really important to us, so your feedback means a lot.
If we can help again in the future, we’re always here.
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