My Perfectly Snug mattress topper has enabled me to enjoy a night's sleep without waking up due to overheating and managing to finally cool down 90 minutes later. This topper does exactly what they sa... Voir plus
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I like the air flow but it goes off middle of the night and I can’t seem to find one set of temps to put in the app to make me comfortable all night. Since you can only change temp twice throughout th... Voir plus
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I was skeptical that this would really work for me, but it's been great. My hot flashes while sleeping are significantly reduced (almost gone to be honest). And we've had some unseasonably cold days a... Voir plus
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Good product not great I thought it would be a cooler feeling in bed. The product works well I have not had to toss my comforter off my bed because I am hot when I sleep, so I agree 100% it keeps you... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
If night sweats, hot flashes, or overheating are ruining your sleep, Perfectly Snug is the solution you've been searching for. Our smart mattress topper uses active airflow—not water—to cool or warm you automatically throughout the night. Unlike bulky water-based systems from competitors like Eight Sleep or Chilipad, Perfectly Snug requires no water, no hoses, no maintenance, and absolutely no subscription fees. Just plug it in and sleep. Dual-zone temperature control lets you and your partner choose completely different settings on each side of the bed—no more fighting over the thermostat. Built-in skin temperature sensors detect your body temperature in real time and automatically adjust cooling or heating to keep you at your ideal sleep temperature all night long. Features include Cold Burst for instant relief during hot flashes, Preheating for cold sleepers who dread climbing into a cold bed, and a Foot Heater for those with cold feet. Perfectly Snug is ideal for menopausal and perimenopausal women experiencing night sweats, hot sleepers who wake up drenched, couples with different temperature preferences, and anyone who struggles with temperature regulation during sleep. Backed by a clinical sleep study from SleepSpace and rated 4.87 out of 5 stars by our customers. Free shipping, 30-night trial, and a warranty that gives you peace of mind. Sleep better, wake rested, and finally feel like yourself again.
30 Night RISK-FREE trial
If you are not 100% happy with your purchase, return it in 30 days for a full refund.
The Smart Topper can be returned for a full refund within 30 days of receipt when returned in its original protective packaging.
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4,2
Bien
106 avis
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I really like this product
I really like this product. However, I have a mechanical bed and sleep with my head elevated. The Perfectly Snug pad tends to slide down overnight. I also haven’t found sheets that don’t pop off when I try to pull them down overnight the pad.
3 septembre 2026
Réponse de Perfectly Snug
Hi Charles, thank you so much for your review! We're thrilled you are enjoying your Smart Topper, but are sorry to hear about the sheets and the sliding. Your topper should have come with a set of corner straps, however if you need additional corner straps or further assistance, please feel free to reach out to our team at customerservice@perfectlysnug.com. We can provide additional straps, or custom "extra long straps" if needed. We can also recommend sheet straps - these might be something that works for you. You can find them on Amazon, and our team would be happy to assist (they are sort of like suspenders that hold your fitted sheets in place under your mattress - if I understand your struggle correctly, these should help!).
Thank you again, and we look forward to helping you continue to sleep well each night!
Warm regards,
Dusty
Customer Experience Manager
Good product rendered unusable by awful app
The app is super basic and not very user friendly. The mattress constantly disconnects from the app and it’s a pain to have to reconnect it. It’s really a bummer because the topper itself works well.
1 septembre 2026
Réponse de Perfectly Snug
Hi Kat, thank you so much for your review, though we are sorry to hear about your experience! 🤍 I've reviewed your support ticket just now, and I can see that the written connection troubleshooting steps did not resolve your problem. Our sincere apologies for not hopping on a call with you right away after that - escalating to a call is our standard practice, as we have team members who are dedicated to helping with initial setup issues. Usually it has to do with Guest Network configuration and VPNs, and our team is able to distinguish these from potential topper connection issues - which are extremely rare.
Our apologies again. I see that you were sent return instructions, but if in your heart you'd prefer to have your topper properly connected so you can benefit from it, please feel free to respond to our team and request a call. We are also happy to extend your 30 night trial.
We apologize again for dropping the ball here. Thank you so much for your trust and feedback, and we hope you are able to sleep better soon!
Warm regards,
Dusty
Disappointing
The product just didn't do enough to cool down while sleeping. I had to turn it on the highest setting to feel a difference and it just wasn't enough for the cost of the product. Customer service was great walking through the setup.
Where customer service is horribly ridiculous is the return process. There are a lot of stipulations in the return process and it takes way too long for them to look over the return and even longer to refund my purchase price with is completely asinine.
7 août 2026
Réponse de Perfectly Snug
Hi Spankee, thank you so much for your feedback, though we are truly sorry to hear this! 🤍 I've reviewed your support ticket and noticed a settings issue which was likely the reason why you didn't experience the benefits you were looking for - I sincerely apologize! 😔 I've contacted our support team with some refresher education surrounding this to ensure it doesn't happen again.
The Start Phase is non-responsive with a constant cooling speed, and while it can be scheduled to start shortly before you get into bed, it should continue at least 45-60 minutes after the time you get into bed. This gives the temperature sensors time to acclimatize to your body heat to give the most accurate responsive temperature adjustments for the rest of the night (Sleep and Wake phase), and lets your body cool down rapidly at the crucial moment of falling asleep.
In your case the Start Length ideally would have been at least 90 minutes, as it turned on 45 minutes before you got into bed, with a settings profile of Start: -8, Sleep: -10, Wake: -6. I'm sorry to be getting this information to you late, but perhaps it can assist someone else who reads later. We truly appreciate your feedback. 🤍
The stipulations in the return process are it needs to be folded & sealed according to our instructions to avoid damage and oversize shipping, and mustn't be damaged beyond donatable condition (eg: cuts or tears, pet accidents); these issues result in mild holdbacks. ($100-200 usually, if the cover is not salvageable or the shipping is largely oversized. Holdbacks are rare.)
All returned toppers are refunded within 30 days of return, to ensure they are inspected by our production team. The reason for this policy is we've had toppers returned after pet accidents, etc, and even had someone return a topper they purchased years earlier in the new topper's box. 🥲
Your topper has been refunded. 🤍 Thank you so much for trying Perfectly Snug, and we apologize that your experience wasn't what you hoped for! We wish you the best in your search for great sleep! :)
Keeps losing connection
Keeps losing connection. Stops working in the middle of the night. Interrupting my sleep and disrupting my required 8 hours.
2 septembre 2026
Réponse de Perfectly Snug
Hi Lily, thank you so much for sharing your experience, though we're sorry it wasn't what you hoped. 🤍 I've checked your support ticket, and see that the power loss was caused by a loose connection between the plug and wall outlet, rather than the topper itself malfunctioning. Sometimes it can help to get a power bar or switch to another wall outlet if it is loose, and in rare cases where the power brick or cable is at fault we are happy to expedite a replacement at no cost.
That said, I see that return documents have been sent to you. If you choose to return, your topper will be inspected and refunded. Feel free to reach out for help with the power cables, though! Our team is more than happy to resolve this for you.
Thank you again, and have a lovely day!
Dusty
Customer Experience Manager
Product unusable after less than four months
We bought the topper in April with high expectations. Since that time, that topper has developed significant sag and deformation that makes it completely unusable. Both my husband and I have developed back and hip problems we've never had before, and have had to stop using the topper after less than four months since purchase.
I emailed Perfectly Snug about this issue, amongst others. Their response was completely inadequate, saying "I've had our management to review your photos, and the sag looks well within the normal range for your topper's foam - a small lumbar pillow (widely available on Amazon) is something many side/back sleepers find helpful alongside the topper". Essentially saying that 1) we know our product is cheap and doesn't last, and 2) you have to buy additional products to make it even remotely useable.
They have refused to refund us for the Topper, costing us thousands for a product that is now completely unusable. Evidently, their 30-day window for returns is precisely because they know the product won't last.
Please save yourself the time, money, and bodily discomfort, and don't buy this product. Obviously, they are hiding all of the negative reviews on their website.
13 août 2026
Avis spontané
Réponse de Perfectly Snug
Hi Alexandra, thank you so much for sharing your experience, though we're sorry to hear your topper didn't provide the back support you were looking for. I looked into your interactions with our team just now, and saw that you decided to donate your topper to a friend in need of a cooling sleep solution rather than return it to us, and have confirmed that you are scheduled to be granted a refund. We're glad your Smart Topper will continue to benefit someone who needs it, and appreciate your willingness to come to a resolution. Wishing you all the best, and happy sleeping!
They will give/sell your email to a company that will phish for personal information
I sent the an email asking information about their product. I told them not to give/sell my information to anyone. They told me that they never give/sell peoples information.
The next day I started getting emails from a company called Shop trying to get me to buy stuff from them and emails saying I had to verify my account with them for tracking information from my order from Perfectly snug.
I do not like that I was lied to. I do not like the fact that Perfectly Snug gave/sold my email to a company that is now phishing for my personal information.
I highly recommend that you never order from this company.
26 mars 2026
Avis spontané
Réponse de Perfectly Snug
Hi there, thank you for sharing your experience, though we're truly sorry for the confusion. Your contact information was not given away or sold. 🤍 "Shop" is a large ecommerce platform we and many other companies use for our website (Shopify). If you were prompted to sign in, it likely means you had an existing account with them via previous online purchases with other companies. We hope this clarifies, and again apologize for the confusion! (We just became active on TrustPilot, our apologies for the delayed reply as well. If you have any other concerns, please feel free to reach out.)
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