Problem fixed!
Après avoir acheté une vidéo de Performance Golf, j'ai été abonné automatiquement à un programme que je ne désirais pas. J'ai contacté Performance Golf pour leur faire part de la situation et suite à quelques démarches, j'ai été remboursé pour l'abonnement que je n'avais pas utilisé. Pour ce qui est de la vidéo, celle-ci était très bien.
After purchasing a Performance Golf video, I was automatically subscribed to a program I didn't want. I contacted Performance Golf to let them know about the situation, and after a few steps, I was refunded for the subscription I hadn't used. As for the video, it was very good.
Réponse de Performance Golf
We're delighted to inform you that another refund of 589.95 USD has been successfully issued to you. Please anticipate seeing the credit reflected in your account within the next 3-5 business days.
This membership, which originated after a complimentary 14-day trial offered with your purchase of the One Shot Slice Fix, included an array of exceptional features. These benefits encompassed the innovative SwingFix AI, skill-tracking tools, and exclusive Scratch Club accelerator videos—all thoughtfully designed to support your journey in refining your golf expertise.
When you reached out to us, your inquiry centered around clarifying the related charges. However, a formal request to cancel the membership was not submitted at that time. To assist, we provided a comprehensive breakdown of the charges and followed up to confirm your preferences regarding the membership's continuation. As we did not receive confirmation from you, the membership remained active.
We are pleased to assure you that your Scratch Club Membership has now been cancelled. There will be no further charges moving forward. Your feedback is greatly appreciated, as it guides us in enhancing our communication and delivering an even more satisfying experience for you.
Thank you for your patience and for trusting us to resolve this matter. If there's anything more we can assist you with, please feel free to reach out anytime!
