Permagift Avis 

Ordered 5th March to have order here in time for mothers day, never turned up, very disappointing. Thanks for ruining mother days!

Awful service, non existent customer service, ordered Mother’s Day gift in February and still not arrived and no answer from 2 emails asking where it is..
avoid this sham of a company

Scam marketing on Facebook advertising Mothers Day gifts. I put my trust in ordering, as others had. Only to be let down. Like others, emailed them and get a quick response saying g how they are individually made so take time. Despite this not aligning with their timescales given online. Then receive a yodel tracking number the next day but nothing since and no response to another email. All for taking money and not delivering the goods. Avoid at all costs

If I could rate this minus 1 I would. Ordered a gift for Mother’s Day on the 4th February. I chased on a number of occasions and told it would arrive. Now 15th March still nothing.
Customer service is shooking and the experience using this company is appalling.
Advise Avoid at all cost.

I would absolutely rate this company as zero if possible. Same as all the reviews, I am still waiting for the gift I bought my mum for Mother’s Day. I ordered a crochet flower for my mum, I emailed at the beginning of last week to raise my concern that it wouldn’t arrive in time for Mothering Sunday. At no point has there been any indication it wouldn’t. Tracking update from Royal Mail stated they were ‘waiting for the item’. Yesterday (Saturday) that updated to delivery on Tuesday 17th March. Set to arrive (no confidence that it even will turn up) 2 days after Mother’s Day. DO NOT USE THIS COMPANY, AVOID AT ALL COST

Terrible order a mother's day gift 7days before..plenty of time for delivery.safe to say it Sunday now and hasn't arrived.there taking money then ticking a box saying royal mail are waiting for your parcel 48 hours and not sending. Asked for a refund terrible. Josh

Just like everyone else, I ordered a gift for mothers day in mid February and didn't hear anything until I messaged them at the beginning of March asking for updates. They provided a tracking number a week ago and still nothing. I wouldn't waste my time and money with them.

As many others suggest, this is evidently a scam. Marketed mother's day gifts, ordered weeks before and not fulfilled. They provide tracking details when you chase them, but the courier hasn't actually got the item. Chased multiple times again, they then fail to respond. Absolute scam! Requires going through your bank to get the money back.

Ordered mothers day item on 5th March which was before their guaranteed delivery cut off date.

Emailed them as I was concerned I had no tracking info.

That afternoon tracking number for royal mail arrived but said they were awaiting the item.

Royal mail just been and gone with no parcel for mother's day.

Will be requesting a refund and if not will be claiming back through the bank

Update. Tracking info now live showing Delivery on Tuesday. 2 Days after guaranteed delivery for mother's day. Don't bother ordering from this company if you want something for a specific date

Only giving 1 star as can’t give none. I’ve had the same experience as everyone else with this company, Gift ordered 27th Feb for Mother’s Day and it hasn’t arrived. Email sent today for a refund but not holding my breath, Do not use this company!

Do not use!!! Scam site!!

They take the funds and you will never see an item! Simple as that! Another Facebook scamming company. Ordered a Mothers day gift, item never arrived. Ordered 15 days before and was logged with Yodel but nothing. They create a label and shipping ID but never ship. If you have used them already contact your bank and report. You may get a refund but as well as this the bank can report the company for fraud which will eventually see their accounts frozen and company pulled down.

I second the previous review, ordered a gift for my son's first mother's day, ordered 25th Feb and told 5-7 working days, chased twice and still no delivery, absolutely ruined, do not use!

Absolutely shocking ordered a Mother’s Day gift over 2 weeks ago saying they dispatched it when they haven’t only sent a notification to yodel scam company should be ashamed !!!!!

A deeply disappointing and distressing experience – please be cautious

I am writing this review to warn others about my experience with Permagift, which has been nothing short of upsetting. I ordered a gift for my daughter’s first Mother’s Day—an occasion that can never be repeated—and Permagift repeatedly assured me that the item had been dispatched and would arrive in time. Those assurances now appear to have been empty promises.

Despite multiple emails from me today, Permagift has stopped responding entirely. Their only method of contact is a single email address, and when a company goes silent at the very moment a customer needs clarity, it raises serious concerns about their integrity and reliability.

The pattern is troubling:

• Repeated reassurances that the order was “on the way”
• Claims that tracking information would update “within 48 hours”
• No updates, no tracking, no transparency
• And now, no replies at all

This experience has caused real disappointment and emotional distress, especially given the significance of the occasion. Based on what I’ve encountered, I believe others should exercise extreme caution before placing an order with this company. I would strongly advise researching alternative, reputable sellers who value honesty, communication, and customer trust.

I hope this review helps prevent others from going through the same frustration and heartbreak.