Personal Natwest Avis 

Awful, the biometrics functionality barely works and you're limited in what you can do with your account if you don't use it. But, it gets worse.

If it's not working you can disable FaceID. But, to disable FaceID you have to use...FaceID.

You can't force someone to use something that is clearly inconsistent and take functionality away at the same time. My Premier Account, its being moved to HSBC.

I have been with NatWest for around 9 years now and love how I can still go into the branch to talk to someone in person of and when I need to.
My fiancé had to open his own bank account for his job and decided to join NatWest like me.
The staff are really friendly and helpful and being able to go into the branch tothe counter services is really helpful as sometimes I can reach my daily limit both online and on my app, but I knowthat I can go into the branch and takey money out using the counter services in branch if I need to.

Blocked contact payments from my phone with no explanation or warning. Absolute clowns

Can't transfer or use my own money because Natwest want overly invasive Biometrics setup? Absolutely not. No other banking app requires this and basic fingerprints/biometrics setup on your phone are sufficient enough for them. Why the hell should I have to give them MORE personal data just to access my own money? Have requested an account switch to another bank. Absolutely nonsense from Natwest.

I have just had to make a difficult call to the bereavement team regarding my late dad's finances back to 2018. Having explained my challenge, a very, very kind lady called Clare has spent 43 minutes exploring all avenues on how to resolve an issue for me. Very knowledgeable, drilling down into different areas to locate and select pieces of information to piece together and complete a picture. I am so very grateful and appreciative of her help today.

Booked a reservation using my Natwest debit card, was hit with a hidden 2.75% transaction fee!!
Three times phoned Natwest customer complaints, they simply would not accept they had charged me this fee as a middleman-kept blaming other 3rd parties involved and wasting my time in the process, absolutely disgusting behaviour.
Well Natwest, you have lost all my business-hope your fee compensates for loosing my lifetime business with you.
Nasty money grabbing bank .

The new biometric check at Natwest does not work. Its an idiotic idea and a great example of Artificial Stupidity. Some nerdy programmer came up with what they thought was a great idea by checking peoples photos but of course peoples faces do not always remain exactly the same And they don't seem to have realised that . It Often fails and then they refuse to let you pay out your own money under any circumstances. Monstrous incompetence!!!

NatWest App is just the most useless app ever, it never works for me, I can not get it to approve anything when I'm buying. Whatever I'm buying it usually times out so I have to start again, it's a good job I have PayPal linked to my account, PayPal is so simple every single time to pay for something from the same NatWest account I was trying to get to pay in the first place. AHHHHHHHH it shouldn't have to be this difficult.

Worst bank un the uk for current accounts. I attempted to open a current account on 2 occasions. Both times after sending my proof of ID to there nominated company. I waited over a week with no confirmation of them receiving it and no confirmation of an account being opened or denied. After that I contacted them and told them to stick the application up there ass. And opened an account with Nationwide which was up and running in less than 36 hours.

They do nothing about companies stealing from your accounts. Send you in constant loops transferring you from one person to another. Useless totally useless. Avoid for your children, making children go overdrawn! You are as bad as the scammer.

I've been with this bank for a number of years and I have found the staff really friendly and helpful.
I love how the bank looks now as it's easier to find the area I need to go to.
There are plenty of cash machines inside as well as the one outside.

NatWest Caerphilly branch , my wife and myself have been banking here for over thirty five years , the staff here are always friendly , helpful and professional , in fact I would recommend them over any other bank I have dealt with EVER , this week we had a need for some advice about ISAs and savings , we spoke to a young lady called Ann Perry , who was so well informed and helpful , as usual , NatWest Caerphilly , you should be so proud of your amazing staff thank you all..

surely when you tap on an account the software should open that account not present you with all the accounts you have. have nat west never heard of software written ages ago. frustratingly useless. going to cancel them as they dont have any regard for their customers.

I change three bags of 50p and two bags of 10p, first bag missing £1.50,second bag missing £1
Ten pence bag missing 80p,
I think not only me in the same incident, how can we trust this bank

The Nat West app is absolutely AWFUL. For payments out it asks to send a security number via text ; by the time one has withdrawn from the App, read the text, and then get back the payment is cancelled. I tried to complain this morning without success. Last time I used it THE BANK Charged me £1.80 for a failed payment. Not my fault;,rather the fault of the bank. Please SACK whoever designed this system and restore us back to be able to buy online.

Payment was declined,then I was happy,went into account,it asked me did I try to make a payment to so and so,yes,next thing payment is pending,if declined you are suppose to redo payment ,I didn't,yet pending on account a joke,and cut me off 3 times

I had to give a star but no choice on this website to give no star. I have been with Natwest for 20 years I make a complaint and the agent didn't let me finish why I was angry. It was embarrassing making a payment and my account had more than enough and the declined trasactions the complaint handler couldn't handle ordering coffee at starbucks. 20+ years I've banked there and never been so angry and also staff that understand what I'm saying with terrible English. I was humility infront of my friends because it declined on my accoint and i have 4 x the amount of the transaction I needed and then tried to use my card to pay a bill and again was declined and my blance was over 1k in the bank. He hung up on me because he couldn't be arsed to listen to me venting my embracement. A complants agent should be able to listen to customer anger and customer are always right. And this iddiot slammed the phone down on meand I sidnt once use offencive language. I will not call back and after 20 + years will go somewhere else unless a complaints manager contact me to apologise and listen. That idiot just talk over me constantly. He is better of filing and not taling calls.

unable to get biometric approval to work. Shopped at usual supermarket but using online delivery service, unable to pay so had to use Halifax account. Complained to NatWest gave all the evidence but bank said it was supermarkets fault. Absolute rubbish

been trying to contact someone about ur private banking Drummonds at trafalgar sq london over the phone for days no direct number on line or through natwest ??
is this the type of service private customers are expected to deal with ??
can you forward me number to contact your bank to open an account

I visited Nat West today in Yeovil and was served by a lady called Annette.
They couldn't have been more efficient, kind and professional.
They helped me with my online banking account.
I am confident giving 5 star for my visit.