Absolutely terrible customer service ! Sent the wrong item and gave no apology and no replacement and expects me to return the item for a refund at my cost. I have never come across such BAD customer... Voir plus
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Lisez les avis des autres
Bad bad bad! What a absolute JOKE of a “business”. Paid for gift wrapping-NOT gift wrapped. Paid £18 for a piece of crappy wood, with basically a sticker on saying a name. Product turned u... Voir plus
Ordered a plate for baby’s first Christmas meal - had to chase up my order as no contact once order confirmed and when it arrived there was no ‘s on the end of the name ..... granted, this was my erro... Voir plus
TERRIBLE CUSTOMER SERVICE !!!!! AVOID If I could of zero stars I would, web page looks lovely wish I’d seen reviews prior, placed my order they sent the wrong order out to me I contact them took a... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Our unique range of personalised gifts and gift ideas are perfect for any occasion from birthday to wedding gifts. Personalise presents with names and messages
Coordonnées de contact
1,4
Mauvais
94 avis
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Not impressed at all
Been waiting nearly 2 weeks for my order no updates from them at all, email them to be informed that apparently my item has been updated to ‘refunded’ they didn’t even offer to replace the item
24 avril 2019
Avis spontané
WORST EXPERIENCE EVER ON THE INTERNET
Ordered never arrived after paying for 48hr delivery. Waited a week now. Phone just goes straight to voice mail every time. Can't complain as nobody there to answer calls. Emails just blocked! LOOK AT the other poor reviews.
When I tried the next day to call them THEY BLOCKED ME FROM EMAILS AND CALLS.
Never again!
AVOID THIS SHAM OF A COMPANY AT ALL COST.
18 avril 2019
Avis spontané
Sending different items instead of the ones you ordering!
Worst company ever!!!!
I’ve ordered one item got different instead!
When I contacted them had respond that I need to send this item back at my own cost (extra money they won’t redound!) to have my refund!!!
So if you want an item you didn’t want ina first place go on!
Never again!!!!!
23 février 2019
Avis spontané
Ordered my in loving memory guest book…
Ordered my in loving memory guest book which was also personalised and it turned up within the delivery time quoted and is lovely. Thank you
7 février 2019
Avis spontané
Great Customer Service
I ordered a personalised dog treat jar. Unfortunately, it arrived broken. I contacted the company immediately by email and received an immediate response. Three days later and my replacement jar was delivered in perfect condition. The item is beautiful and I would have no hesitation based on my experience in recommending Personalised Moments to my friends and family
14 décembre 2018
Avis spontané
I ordered 3 christmas santa sacks
I ordered 3 christmas santa sacks, they are beautiful! Arrived pretty quick! No issues using these again.
5 novembre 2018
Avis spontané
Really good
Really good. Delivered inside the advertised delivery times and item was fine!
5 novembre 2018
Avis spontané
Thank you.
Ordered over £100 worth of goods, they were well packaged and all in order. Great communication, replied within minutes which was a surprise. Thumbs up.
2 novembre 2018
Avis spontané
There was no reading fine print or…
There was no reading fine print or between the lines. It was straight forward. I highly recommend this dealership to everyone!!!!
2 novembre 2018
Avis spontané
Ordered PINK PETER RABBIT PULL along…
Ordered PINK PETER RABBIT PULL along toy, received it in blue, when tried to contact them they had blocked Me, can you believe it?? Not happy at all!!!!!
13 septembre 2018
Avis spontané
FUMING !!
FUMING !!! The delivery isn't made clear until your order is processed which is annoying as I paid for next day delivery. 5 days in I emailed saying I hadn't got my purchase but was told they had to refund me as no one was in to receive it so it was sent back...this is a TOTAL LIE, my office is by my front door and I see my royal mail postman every day. I think they said this to cover up a miss hap as royal mail ALWAYS leave a leaflet if you've missed a parcel. I know the company will now try make a excuse but I'm not interested.
7 septembre 2018
Avis spontané
Worst experience!!!
I ordered a personalised backpack from this company. However I received a complete different backpack. The colour was incorrect. And the layout of the name printing was disappointing.
Also, I was over charged for the backpack I received. As the one I ordered was more expensive.
I will be honest. The company did refund me for the price difference and also gave me the postage cost back.
However, I was blocked from emailing the company via WiFi. Which therefore means that I’m unable to search the company on google via WiFi. And then I was blocked from emailing the company via phone internet.
I found this extremely upsetting, rude and unfair as I did not disrespect or abuse the company in any shape or form.
I would advise others to be careful when ordering from this company. As I will NOT be ordering from them again!
4 septembre 2018
Avis spontané
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