Really pleased with the quality and fast delivery of a cat harness that I ordered. It offered my elderly cat the support she needed in a new environment and she adapted to it within hours. Has great r... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy to navigate website to place order. Great specials. Option to add on a direct order that fits my time frame. I did the math and realised that the brand I bought from my local supermarket... Voir plus
L'entreprise a répondu
Such helpful staff and a great product range. Petperks is a great programme. I buy in advance of need and sometimes have to return food if a vet wants to try a different one. Being able to return food... Voir plus
L'entreprise a répondu
It's so easy to navigate the online platform and to order, quality pet-foods are on offer, there are lots of choices, and delivery is prompt and problem-free. My fur-baby says, "Thank you!"
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Coordonnées de contact
32e Patiki Road, 1026, Auckland, Nouvelle-Zélande
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent
Excellent website, and products I can afford on my budget.
Fast efficient delivery with well packaged goods.
Highly recommended.
28 juin 2026
Avis spontané
Réponse de Petdirect
Kia ora Robyn, what a wonderful review, thank you so much! We're thrilled to hear that you found our website easy to navigate and that our products work well for your budget. Your kind words about our fast delivery and careful packaging really mean the world to us, and we can't wait to see you again soon! 🐾
Ngā Mihi The Petdirect Team 🐾
Excellent service at a very good price
Excellent service at a very good price
1 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora Tony! 🐾
Thank you so much for the wonderful feedback - we're thrilled you've had such a fantastic experience with us! We're passionate about providing outstanding service at prices that won't break the bank, so it's brilliant to hear we're hitting the mark. We really appreciate your support and can't wait to see you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
easy to get what we need for… our dog
Makes it easy to get what we need for our dog with a very good range of everything, delivery is fast and we are kept up to date with delivery progress
29 juin 2026
Avis spontané
Réponse de Petdirect
Kia ora Roger! 🐕
What wonderful feedback to receive, and we're absolutely thrilled you're delighted with our fantastic range and speedy delivery service. It's fantastic to know our Autodeliver subscription is making it so convenient for you and your furry mate, and that you're staying in the loop with our delivery updates. Thank you heaps for taking the time to share your kind words with us.
Ngā Mihi
The Petdirect Team 🐾
We love Pet Direct
We love Pet Direct, Great range, good discounts, excellent customer service. Ordering online is easy and fast delivery!!!
3 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora Carol-Anne, thank you so much for the wonderful feedback! We're thrilled you're loving our excellent range, fantastic discounts, and speedy delivery. Your kind words about our customer service mean the world to us, and we're so grateful to be looking after your furry friends.
We can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Great service
Great product range - fast service.
I know I can rely on Pet Direct for quick service. They have never let me down.
2 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora Mary-Anne,
What wonderful feedback to receive! We're so grateful for your kind words and thrilled that we're seeing you with such reliable service and a great product range. It's customers like you that make what we do so rewarding, and we can't wait to continue looking after your furry friends. 🐾
Ngā Mihi
The Petdirect Team
Fantastic value
Fantastic value, fast delivery and really proactive customer service staff
5 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora Gary! 🐾
Aroha mai, we're absolutely thrilled to hear you had such a wonderful experience with us! Your kind words about our speedy delivery, amazing value, and our proactive team really make our day. We're so grateful to have customers like you and can't wait to see you again soon!
Ngā Mihi The Petdirect Team 🐕🐈
Ease of ordering and fast delivery
Ease of ordering and fast delivery. Greet range of vet products
1 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora Anj!
Thanks so much for the wonderful review 🐾 We're thrilled you've found our ordering process smooth and that you're impressed with our speedy delivery and excellent range of vet products. Your kind feedback really means the world to us, and we can't wait to see you again soon! 😺🐕
Ngā Mihi
The Petdirect Team
The dogs love this and I loved how…
The dogs love this and I loved how quick the delivery was
3 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora Monnette,
Thank you so much for the fantastic review! We're thrilled that your pups are loving their products and that our speedy delivery hit the mark. Your kind feedback really makes our day and we can't wait to see you and your furry friends again soon! 🐕⭐⭐⭐⭐⭐
Ngā Mihi
The Petdirect Team
Very easy to buy from Petdirect
Very easy to buy from Petdirect, but even more important for pet parents, is the excellent advice you get for the different breeds of dogs. They really care about your fur babies and have fantastic product knowledge.
27 juin 2026
Avis spontané
Réponse de Petdirect
Kia ora Kathryn! 🐾
What wonderful feedback, and we're so grateful for taking the time to share it! We absolutely love seeing pet parents like you find value in both our seamless shopping experience and the knowledgeable advice our team provides. Your fur babies deserve the best, and we're thrilled we can help you care for them with confidence.
Ngā Mihi The Petdirect Team 🐕⭐⭐⭐⭐⭐
100% happy
Easy to order. Extremely fast delivery - next day. Prices were below supermarket costs. Items were as described. Very happy to buy from them again
25 juin 2026
Avis spontané
Réponse de Petdirect
Kia ora Doreen! 🐾
Thank you so much for the fantastic feedback - we're thrilled you had such a wonderful experience with us! We really appreciate your kind words about our speedy delivery, competitive pricing, and accurate items. We can't wait to see you again soon and keep your furry friends happy!
Ngā Mihi
The Petdirect Team 🐕🐈
Good range and prices + speedy delivery
30 juin 2026
Avis spontané
Réponse de Petdirect
Kia ora Melanie! Thank you so much for the fantastic feedback - we're thrilled you loved our product range, competitive prices, and lightning-fast delivery! 🐾
We really appreciate customers like you and can't wait to see you again soon.
Ngā Mihi The Petdirect Team
Réponse de Petdirect
Kia ora Bonnie 🐾
Cheers so much for the wonderful feedback! We're stoked to hear you're happy with our diverse product range and speedy delivery. We really appreciate seeing you and can't wait to help you out again soon!
Ngā Mihi
The Petdirect Team 🐕😺
Prompt reliable service and easy order…
Prompt reliable service and easy order process from start to finish.
Very friendly and efficient customer service and great, easy to navigate website.
4 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora DM! 🐾
Thank you so much for the fantastic ⭐⭐⭐⭐⭐ review - we're thrilled that you found our service speedy and dependable!
We really appreciate your kind words about our team and website.
Ngā Mihi The Petdirect Team 😺🐶
Réponse de Petdirect
Kia ora Carla! 🐾 Thank you so much for the wonderful feedback - we're thrilled you're happy with your speedy delivery, fantastic range, and amazing savings!
Ngā Mihi The Petdirect Team 🐱🐶
Great pruce
The price of the cat litter was very competitive, delivery price was good and delivery was very speedy
1 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora Sue, thank you so much for the wonderful feedback! 🐱 We're thrilled to hear you were impressed with our competitive pricing on cat litter and our swift delivery.
Ngā Mihi The Petdirect Team
Fast delivery with awesome range at…
Fast delivery with awesome range at great prices
4 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora Ria! 🐾 Thank you so much for the wonderful feedback - we're thrilled you had such a fantastic experience with us!
Ngā Mihi The Petdirect Team 🐕🐈
Pawsome shop!!
Great cheap pricing, super fast delivery, fantastic range of products for all pets. 10/10 will purchase from here again :] pup looks so cute in her collar
1 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora M! 🐾
Thank you so much for the lovely feedback and for choosing Petdirect. We're thrilled your pup is looking adorable in her new collar, and we absolutely love hearing that our fantastic range and speedy delivery are hitting the mark. We can't wait to see you again soon!
Ngā Mihi The Petdirect Team 🐕
Great delivery ordered Tuesday morning…
Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck. I love the pine pellets cat litter no cat smell in my house and super easy to clean out the litter box nothing sticks to bottom easy Cleaning 😀
1 juillet 2026
Avis spontané
Réponse de Petdirect
Kia ora Nikki! 🐱
What an amazing review, thank you so much for taking the time to share your fantastic feedback! We're thrilled that Izzy is now enjoying her flea and worm treatment without the fuss.
Thanks again for choosing Petdirect for Izzy's care - we can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Réponse de Petdirect
Kia ora Janet! 🐱
Thank you so much for the wonderful review! We're thrilled to hear that your cats are happy and that everything arrived quickly.
We look forward to seeing you again soon at Petdirect!
Ngā Mihi
The Petdirect Team 🐾
A GREAT PET STORE
Great range. SUPER FAST DELIVERY. VERY COMPETITIVE PRICING.
.... Highly recommend
3 juillet 2026
Avis spontané
Réponse de Petdirect
Thank you so much for the wonderful feedback, Maria! 🐾 We're thrilled that you've had such a fantastic experience with Petdirect. We really appreciate your kind recommendation and look forward to seeing you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.