petvalu.ca Avis 

My local Pet Valu is a franchise. The owner is clueless, but the staff is great. My rating is in regard to the corporation.
We had stopped ordering for delivery because EVERY time we did, there were delays and issues. They used to have a 2 day delivery guarantee if you ordered before 10 am, Monday -Thursday. Once, after a week long delay, we were told that the order didn't qualify because it had been placed at 9:40am and "...the system sometimes takes up to 30 minutes to register the order". The person didn't agree that a week to deliver from Brampton to Toronto was unreasonable, nor that we should not be penalised for their faulty ordering system. That was when we stopped ordering, and found other places to shop for everything except the cat litter.
This time, I had to order because I was unable to drag the bag home myself.
I emailed customer service twice. Once, with a question over the tracking, once regarding the delivery date. The delivery came a week after I ordered, and it's now been two weeks since my order was placed, and there is still not a single reply from the company.
They HAVE managed to start sending me marketing emails again, though.
I hate to penalise the franchisee but how else do you get the company to hear you, except stop spending money there? I also prefer to support a Canadian company but, not when the service they provide is sub par.
Perhaps their rating would be higher is they actually cared about the people spending their money there. That profit margin they are clearly protecting, might even increase.

**UPDATE** As of January 10 Pet Valu Customer Service has not responded to my initial email (December 13) but I ahve received two emails asking me to review the product for them, even though I removed myself from the mailing list. I am officially done with this company. I have found everything I need at another Canadian company.

Ordered on November 29th - despite many emails and incorrect updates from customer service, still not there on December 6th

They are sending out phishing emails from their marketing email address. I assume it has been hacked, but you should send a follow-up email alerting people.

I walked into Pet Valu's Roundhouse location in Windsor to inform the staff that the store manager, Monique Cramer, was audio recording them. As soon as I entered, an employee, Tabitha Gill-Crew, who is the daughter of area manager Natalie Gill-Crew, began aggressively yelling foul language, including the "F" word multiple times. Store manager Monique Cramer stood by and allowed Tabitha to continue.

A customer approaching the store turned away after hearing Tabitha's yelling. This behavior is unacceptable and should not be ignored, especially considering that Tabitha is the area manager Natalie Gill-Crew's daughter.
Furthermore, why is head office not addressing the issue more seriously of the store manager using an unregistered cat organization "SNAP FOR CATS" run by Karen Lloyd and Tim Stocker to collect donated items from the donation bin, with a large percentage that was being brought into the store manager's back door of her home? Shame on Pet Valu Roundhouse location, and shame on Pet Valu as a whole.
For those seeking further details, there are additional unsettling facts concerning the relationship between the organizers of Snap for Cats and store manager. This includes the store manager's original identity prior to her name change due to alleged dishonesty in her past. Personally, I believe she should not hold any management position.
It might be a good time to consider switching your pet supply store to PetSmart or Ren's Pets.

I go to my local Pet Valu in Fort Erie and they are exceptional. Friendly, helpful and honest. I could not be happier with their selection or customer service. In this day and age it's hard to find a store like this with great , helpful and knowledgeable staff.
Absolutely an awesome store for my furbubs

The Pet Valu on Stone Road, Guelph is excellent. Have received and continue to receive excellent assistance from store staff, whether it's for food, harnesses, dog clothing, toys, they have been generous with their time and expertise.
As well, today, I was a first time user of their grooming services. I have an anxious border collie who has never been to a groomer and is new to city life. The groomer was excellent with her and helped me with some issues I have been having regarding the salt that’s affecting her paws. Definitely will be a return customer.

Petvalu in Listowel, ON, has friendly, knowledgeable staff. The store itself is clean and well laid out so it is easy to find what you are looking for. Located across from Dairy Queen, the store is easy to find. I'm not sure if the company has a website, however many people spoke highly of the store and so it was a pleasure to shop there. Everything I heard about the place was true. Warm, friendly, helpful, knowledgeable staff, an extensive range of products and a terrific location. 😃