Pharmacierge Avis 

Dealing with the company is very straightforward and their service and staff are impeccable. A good example of a well run company that does what they say accurately and expeditiously. THANK YOU.

Responsive, fast, friendly and easy. Always a great customer experience!

Excellent, helpful staff very efficient service

My first order with Pharmacierge in April was £60 for 180 pills.
Three months later, I paid £103.68 for just 120 pills.
Be aware: medication prices with Pharmacierge can vary drastically, and you will receive no advance warning of these price changes.

Contacted the company to complain and was told there was nothing they could do. Avoid

Gina was amazing. When my external prescriber dithered and delayed urgent meds, Pharmacierge on the execution end did 110% to keep me updated multiple times a day with frequent call backs. They say and then they do. They turn things around fast. Same day delivery. Super service. Top people. Thank you.

More than happy to give a 5 star review for the excellent customer service I received from Pharmacierge after there was an issue with my HRT prescription (issue was my fault). The team were responsive in their communications, understanding and everything was sorted out in less than 24 hrs.

Constantly reliable, very helpful, speedy delivery.

What a wonderful service, I’ve been struggling to sort out a medical prescription and have just spoken to Pharmacierge who couldn’t have been more helpful.
Thank you for your help and advice.

I would like to thank the team at Pharmacierge for helping me with my private prescriptions and ongoing prescriptions during a period of ill health and recovery.
My Consultant would send the prescription and it would be delivered in good time.
ON the odd occasions when the product with glass Ampoules had been broken in transit, I was able to make a phone call and this would all be replaced without any fuss, and also the team were able to learn about how to appropriately package a product , especially as you are unable to rely on our wonderful couriers to be careful. ON another occasion another item was sent along side my prescription which i did not request, I made one phone call and all easily resolved with no fuss at all.
The most important thing for me especially when recovering from ill health is the personal touch , if i had a question i was always able to speak to a person it would always be answered without fuss.
We have all got used to speaking to BOTS, and being on hold these days so sometimes we forget to pick up the phone.
With these guys you get a real person looking after you and for me that is priceless.
Thank you the team for making this experience over and above of what i expected, and immensely better than what we all sadly appear to receive from our pharmacy services these days.
I feel totally at ease and valued as a customer and patient
kind regards
Trem

My mother called in with a query about a delivery, she spoke to a lovely young lady on the phone about how rural she lives and DPD can have issues finding her address, charmelle was extremely helpful and spoke to my mother with empathy and integrity even though she was rather irate about the situation, sometimes that is all you need is someone to listen to you, as a family we will always use Pharmacierge! Fantastic service and always prompt answering! Thank you team.

Anneka answered my call and dealt with my query politely and efficiently, and had patience to sort out my problem.

The person that I spoke to over the telephone was helpful, friendly and dealt with my query well and was able to take my payment for my medication and advise me which date to expect the medication delivery. Great Customer Service! Thank you!

Great idea, great staff!
Sadly it just does not work
Their business model of holding no stock simply does not work for pharmaceutical products.
I have used them since the start, hoping they would get better.
They have never been able to deliver a full prescription. There are always some items to follow.
Feeling quite ill, went to consultant yesterday. He immediately issued a prescription. I pay Pharmacierge, then hear nothing. I call, they tell me they do not have stock. They “hope” to have them in for delivery tomorrow night!
Desperate to start the course I get an “old fashioned” paper prescription. My local independent pharmacy have stock. Problem solved.
Support your local independent pharmacy who actually invest in keeping stock, who offer helpful advice and support their community

Pharmacierge give their 'next day' orders to the laughable DPD who lose or simply can't be bothered to deliver expensive medication.
I have been waiting more than ten days for very urgently needed tablets and nobody wants to take responsibility. Obviously, you expect DPD to be incompetent which begs the question, why not stop penny pinching and use a reliable courier? Do NOT put your health in these peoples' hands. They've got your money and they just don't care.
I'm talking about Order Number: 24BX-3016, as if you cared.

I was stuck in London without my medication that I needed urgently. A doctor friend of mine sent the prescription to Pharmacierge and an hour later I had my medication.

On top of that, the receptionist was super friendly and professional.

Great service, thank you!

Spoke to a fantastic pharmacist who helped me sort out my repeat prescription and supported my requests wonderfully. I didn’t catch his name but spoke to him 13/11/2024 from 14:08-14:18 he sorted my repeat, sending me a copy of the script for my records and checking if it was in stock and how long it would take to get to me. Great person and I hope he gets acknowledged for his hard work and great attitude.

Very helpful and accommodating to my work schedule. Fast and efficient service - every month. Highly recommend. Thank you!

Amazing communication and flexibility with delivering of orders.

First time I have used this company but I would definitely use again and would recommend other people to do so as well.

We get a private prescription through them and was slightly concerned about the very low price and the time to fulfill. Rang them up after paying, they had the drugs in stock so would put it on next day DPD delivery. They answered the phone promptly (slight hold queue for around 10 seconds - so rare these days), and were polite and helpful (again so rare). All I can say is they seem like a fabulous pharmacy. Well done!