Just wanted to say I am so happy with the service and how supportive Roxanne was also appreciate how quickly she arranged for Callum the auto locksmith to unlock my car as I had locked the car keys in... Voir plus
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took £70 deposit straight away,said they would be with me in 2 hours.waited in all day ,eventually i rang th at 5 o clock.Oh we had the wrong postcode.He will be with you tomorrow.Waited till lunch ra... Voir plus
Absolutely recommend. Paul was with me in 1h45 and after picking the lock to my truck, helped me keep my head when I couldn’t find the key inside with the alarm blaring like mad. Lifesavers.
Had struggles with my key not starting my car - believe it was the key, the lady on phone Roxanne was very helpful understood my problems and informed me it was my ignition barrel . I took trust in h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Phoenix Car Keys: Your Go-To UK Auto Locksmith Need a quick, reliable auto locksmith in the UK? Phoenix Car Keys has you covered! We're your top choice for expert, friendly locksmith services, offering everything from emergency lockouts to key replacements at competitive prices. Here's why: 24/7 Emergency Service: Locked out? We're here day and night to get you back on the road fast. Skilled Experts: Our experienced team tackles all locksmith needs with precision. Advanced Technology: We use the latest tools for quick, efficient service without compromising your car's security. Fair, Transparent Pricing: Quality service at great prices, with no hidden fees. UK-Wide Coverage: No matter where you are in the UK, we're your local locksmith. Peace of Mind: Fully licensed and insured for your confidence. Choose Phoenix Car Keys for a hassle-free experience and peace of mind every time. Contact us now for service that exceeds your expectations!
Coordonnées de contact
The Old Mill, Hoveton, Norfolk, NR12 8DA, Norwich, Royaume-Uni
- 03330065210
- info@phoenixcarkeys.co.uk
- phoenixcarkeys.co.uk
4,2
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353 avis
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a damn good service from the lad.i…
Just a damn good service from the lad.i can't remember his name but he drove over from sunny scunny to do the job.
24 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks so much for the great feedback! 😄
We’re thrilled to hear you had a damn good service – even if our lad's name escaped you! Driving over from sunny Scunny to get you sorted is exactly the dedication we pride ourselves on. 🚐💨
We’ll be sure to pass this on to the technician – he’ll be chuffed to know his effort made an impression.
Thanks again for choosing Phoenix Car Keys!
Best wishes,
The Phoenix Car Keys Team
Great service all completed the same day
Great service all completed the same day
18 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks so much for the kind words! 😊
We’re really glad we could get everything sorted for you the same day – that’s always our goal 🚀
If you ever need us again (hopefully not too soon! 😉), you know where we are.
Best regards,
The Phoenix Car Keys Team
First class company
Excellent company that I would highly recommend.
Albert got caught in traffic and called to say he was running late. He also offered to still come and do the job then drop the keys to my home another half an hour away.as this wasn't feasible I suggested coming on Monday morning instead. He was here first thing and changed the barrel of our work pickup and supplied a new key as old one was wearing out. First class company with first class customer service and communication.
30 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the brilliant review! 😊
We're really pleased you were happy with the service – Albert is a star and always goes the extra mile (literally this time! 🚗💨).
We really appreciate your patience and flexibility, and we're delighted everything was sorted quickly and professionally.
If you ever need anything in the future, we're just a message away!
Best regards,
The Phoenix Car Keys Team 🗝️
First Class
I would make it ten out five if I could. After getting no results from my local business’s I searched online and found these. One phone call to the excellent Kelly and one hour later I have a technician at my house cutting and reprogramming two new keys.
Ian was a star and explained the whole process and why my old key had stopped talking to the car. Not cheap by any means but absolutely 💯 worth it.
I can’t give any higher marks and thoroughly recommend them.
Many thanks again
Adrian
25 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi Adrian,
What an incredible review — thank you so much! 🌟
We're thrilled we could step in where others couldn't and get you sorted so quickly. Kelly and Ian will be chuffed to hear your kind words — they take real pride in making sure everything runs smoothly and is clearly explained.
We know replacement keys aren’t always a small spend, but we’re really glad you felt it was 💯 worth it.
Thanks again for trusting Phoenix Car Keys — and if you ever need us again, you know where we are! 🗝️🚗
Warmest wishes,
The Phoenix Team
Call handling company only
The initial impression over the phone was quite positive, suggesting a team of in-house engineers. However, this does not appear to be the case. A specific timeframe was agreed upon, with a promised call from the engineer an hour prior to his arrival, which did not happen. It seems there was a price dispute between the engineer and his company. Furthermore, the engineer was still asleep at the scheduled call time, having not received confirmation from them, leading to a disagreement. This information was not communicated to me, and I had to follow up on the appointment myself. While I was eventually provided with the engineer's contact information, and the issue was resolved after waking him, I feel misled and believe I could have saved money by going directly to the source.
18 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi,
Thank you for your honest feedback — we genuinely appreciate it.
We’re really sorry for the confusion around the appointment time and communication on the day. While we strive for precision, occasionally our engineers (especially those who’ve worked late into the night helping other customers) aren’t immediately contactable early the next day, which can cause delay and frustration — and we do apologise.
To clarify, we operate with a trusted blend of directly employed locksmiths and carefully vetted subcontractors. This setup allows us to secure better-than-market pricing and nationwide coverage, while still maintaining control over service quality. That said, we absolutely understand your desire for transparency and a smoother process.
We’re glad the issue was ultimately resolved and would love the opportunity to provide a more seamless experience in future.
Kind regards,
The Phoenix Car Keys Team
Keep asking for a receipt to put…
Keep asking for a receipt to put through my books but nothing happens
19 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi,
Thanks for your patience — and sincere apologies for the delay in getting your receipt through.
This was caused by a simple human error: your email address was unfortunately misspelt when entered into our system. We’ve now corrected this and resent the receipt. Please do check your inbox (and junk folder just in case), and let us know if you still haven’t received it — we’ll get it sorted right away.
We really appreciate your business and your understanding.
Best regards,
The Phoenix Car Keys Team
Great service and price
Great service, went out of there way to fit me in at short notice, managed to beat a quote I’d had from another company and technician was on time and only took 15 minutes for new programmed key and electronic fob. Would recommend 👌
24 mai 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you so much for the kind words! We're really pleased we could get you sorted at short notice, beat the other quote, and deliver a quick and efficient service. ⏱️🔐
It’s always lovely to hear when our technicians are on time and make things simple for our customers. We appreciate the recommendation and hope we can help again in the future if needed! 👌
All the best,
The Phoenix Car Keys Team 🗝️🚗
Pheonix were very helpful after a bad…
Pheonix were very helpful after a bad experience with one of the major motoring breakdown services.
I contacted Phenix and arranged for a very pleasant, knowledgeable operative to attend my vehicle who rectified the issue efficiently and quickly.
If only all companies worked this way,life would be so much less stressful.
16 mai 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you so much for the kind feedback. We're really sorry to hear you had a poor experience elsewhere, but we're glad Phoenix were able to step in and make things right! 😊
We’ll pass your comments on to the technician – we’re proud of the team and how they go above and beyond to help get customers moving again quickly and calmly.
If only all companies worked this way indeed – we’ll keep doing our best to set that standard! 💪
All the best,
The Phoenix Car Keys Team 🗝️🚗
The company was so quick to respond
The company was quick to respond, clear on options and moved things around to make sure I was able to do the school pick up. They made a potentially stressful day much easier and were helpful and polite. Nice work!
16 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you for such a lovely review! We're so pleased we could help take the stress out of your day and make sure the school run wasn’t disrupted. We know how important that is! 🚗🧒
Our team always aims to be clear, responsive and flexible – it’s great to hear that came through. We really appreciate you taking the time to share your experience 🙌
All the best,
The Phoenix Car Keys Team 🗝️✨
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you for the positive feedback – we're glad you were happy with the service! If you ever need us again, we're just a call away. 🚗🗝️
Best regards,
The Phoenix Car Keys Team
All done by WhatsApp so a little…
All done by WhatsApp so a little apprehensive, but all went really well and man turned up on designated date and time and key cutting was fine. All tested and it worked. Great. Thanks.
3 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thank you for trusting us — we know WhatsApp-only bookings can feel a little uncertain at first, so we’re really pleased everything went smoothly and to plan! 😊
We’re always here if you need us again.
– The Phoenix Car Keys Team 🗝️🚗
Great Service and Transparency
The contact I spoke with at phoenix car keys was transparent with costs and managed to arrange a locksmith same day. Took a deposit and paid the remainder to the locksmith. 10/10 for the service from Harrison, he couldn't fix the issue the same day but was prompt in obtaining the part and I was back on the road in a matter of days. Price overall was a good price compared to some other competitors. Would definitely recommend 👌
5 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi 👋
Thanks so much for the lovely feedback! We're really pleased Harrison got you sorted — even if not all on the same day — and that the process felt fair and transparent throughout. We always aim to keep things clear, quick, and cost-effective.
If you ever need us again, you know where we are!
– The Phoenix Car Keys Team 🗝️🚗
Very good
I am a carer and use my car most days for work, my car wouldn't turn on as the key wouldn't turn , I rang up and everything was explained thoroughly, what was wrong, how it would be fixed and a break down od the price , Harrison came out a few hours later that day and showed me exactly what was wrong and what he was replacing. Really good customer service, on the same day and came out to me. Thankyou so much.
4 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for your lovely review. We're really glad we could help get you back on the road so quickly — especially knowing how important your car is for your work as a carer. 🙏
It’s great to hear Harrison explained everything clearly and provided a smooth, same-day service. We’ll be sure to pass on your kind words to him!
Thanks again for choosing Phoenix — we're always here if you need us.
– The Phoenix Car Keys Team 🗝️🚗
Miles was absolutely amazing
Miles was absolutely amazing! He talked me through getting into my car on the phone when my key wasn’t working. Even when he realised it wasn’t the key that had broken (the battery was dead) he was really helpful with instructions on what to do next. I will definitely use their service if I ever do have an issue with my key!
8 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the lovely review! 🙌 We’re really glad Miles was able to guide you through it — even without a job needed in the end. That kind of support is exactly what we aim for, and it means a lot to hear it was appreciated.
We’ll be here if you ever do need us in future! 🗝️🚗
– The Phoenix Car Keys Team
Expensive but need to be done £456 for…
Expensive but need to be done £456 for call out and ignition barrel replacement to be done in 45 mins
Good service and on time
7 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks for your feedback — we're really glad we could help get your ignition sorted quickly and on time. We always aim to combine fast, professional service with high-quality parts and workmanship.
We understand it's a significant cost, but we truly appreciate you trusting us to get it done right. 🚗🔧
– The Phoenix Car Keys Team
My ignition barrel went on my VW golf
My ignition barrel went on my VW golf, meaning I couldn’t turn the key past the first click to start the ignition. Luckily it happened on my drive. I had just got off the phone to VW after being quoted £308 for the part and a local mobile mechanic saying 2/3 hours Labour. I see a sponsored advert for phoenix - clicked it and called, had to confirm that they were nationwide as I didn’t even look into the company. Spoke to a very friendly lady who knew exactly the problem. She came back with a quote which was considerably better than I would have expected. Said they could have someone there in 24 hours, just needed to pay x amount upfront and it will be booked. Against my every nature, I paid the deposit, came off the phone and suddenly thought, that seemed a bit too good to be true! What have I done! Looked at some of the reviews and saw mostly positive but then a selection of scammer type reviews! In the end I just thought, it will be what it is. Evening before they were due - I got a call from Loui, he confirmed the address and said he was setting off early etc and the rough time he would be here. I even asked him - you know the problem right, done it before? He was like - yes common fault etc. He turned up around the time he said. I again clarified that it was a new ignition unit going in - he confirmed. I went back out - what seemed like half an hour later and the key was working - he said he had changed the unit and held up my old one, that he just needed to put the car back together - he also managed to retain the use of my original key, when i was expecting, especially given the price and not going through VW, to now have a separate key for ignition. Some of the negative reviews were problems after - with remote locking etc. So I made sure to start the car - lock it - unlock etc. All fine, had a steering wheel light on the dash but loui explained that’s because he had to unplug something and will go off when the car next runs a check. I paid him - he left and said phoenix will send the invoice. The process seemed so smooth I was still waiting for the catch. I will admit - I did think, that ‘old’ ignition unit looked a bit clean - and how have I still got my original key. I bet a pin just needed moving or something. The lock feels smooth and brand new - if I am honest, even if it is the old unit fixed! I couldn’t care. The work comes with warranty and it was so faultless and as quoted that it was great value either way! I am not really one for reviews - but credit where credit it due with these guys. Not a service I wish to need often however, they will be my first call should I need in the future and will have no problem recommending.
4 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Wow — thank you so much for such a detailed and honest review. We completely understand how it can feel when something seems "too good to be true" — especially in an emergency situation and with so much misinformation online. We're really glad you took a chance on us and that everything went smoothly from start to finish. 🙏
It’s great to hear that Loui delivered exactly what was promised and explained everything clearly. Retaining your original key and getting everything sorted so efficiently is exactly what we aim for — fast, fair, and reliable service with no surprises.
We truly appreciate the trust you put in us and that you took the time to share your experience. We'll be here if you ever need us again — though hopefully not too soon! 😉
– The Phoenix Car Keys Team 🗝️🚗
My daughter left her keys in car
My daughter left her keys in car , which automatically locked. Phoenix were able to sort out a lock smith and come to her assistance within 30 minutes. The stress in the situation was taken care of by a very friendly and caring service . Lesson learned, must get a spare key cut . If we needed there services again , wouldn’t hesitate to use …
5 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thanks so much for your kind words — we're really glad we could be there quickly and help take the stress out of the situation for your daughter. Accidental lock-ins happen more often than people think, and it’s great to hear our team made things easier in the moment.
Absolutely agree on the spare key — and if you ever need one cut, we’re happy to help with that too! 😊
Thanks again for the lovely feedback — we’re always here if you need us.
– The Phoenix Car Keys Team 🗝️🚗
Phoenix from start to finish were…
Phoenix from start to finish were fantastic. After someone tried to steal my car Phoenix came out within a say fixed the ignition barrel and went that extra mile to fix the immolbilser box which they broke. I would highly recommend Phoenix to anyone who needs a key service for their vehicle. Would definitely use again.
3 juin 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
Thank you so much for the great feedback. We’re really sorry to hear someone tried to steal your car — that’s such a horrible situation to deal with — but we’re glad we could respond quickly and get everything sorted, including the immobiliser box.
It means a lot to know you’d recommend us and would use us again. We’re always here if you need anything in the future.
– The Phoenix Car Keys Team 🛠️🗝️🚗
Avoid
Paid upfront for car key for my girlfriends Range Rover costing approx 400 pounds , key doesn’t work doesn’t lock have tried to resolve lots of times with no help, avoid
25 avril 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi there,
We’re really sorry to hear about this experience, but unfortunately we have no record of your name, number, or job matching this description. We'd really like to help resolve this — please give us a call on 📞 0333 006 5210 so we can look into it properly.
Kind regards,
Phoenix Car Keys 🔐🚗
Thank you 🙏 Phoenix
Thank you 🙏 Phoenix. My key wouldn’t turn in ignition (Audi a3) The locksmith came the same day and charged within a reasonable price whilst local garages and mechanics diagnosed with many different issues . Thanks again Phoenix :). Toff
24 mai 2025
Avis spontané
Réponse de Phoenix Car Keys Ltd | Auto locksmith services
Hi Toff,
Thank you for the lovely feedback! 🙏 We’re so glad we could get to you quickly and get the issue resolved without all the guesswork. It’s great to hear you found the price fair too — we always aim to keep things simple, honest, and efficient.
Really appreciate you taking the time to share your experience — we’re here if you ever need us again!
– The Phoenix Car Keys Team 🗝️🚗
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