Person in the end of the phone was very helpful but could not solve my problem so said would get an advisor from customer service to ring me back within 5 days , This did not happen so called again... Voir plus
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Lisez les avis des autres
Been trying to access the website for some time with same error massage saying your policy no. is not recognised - quite worrying. After contacting by phone was advised that this was because my poli... Voir plus
Very pleased with the response I received when I phoned the help line regarding a problem I was having with my Phoenix Life mobile app. I was put through straight away and the lady I spoke too was ver... Voir plus
The reason I contacted Phoenix was because, like many others I was locked out of my account. I’m pretty sure it was caused by a fault with either their system or their app. Anyway I managed to get thr... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're proud to be part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond. Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Coordonnées de contact
Royaume-Uni
- phoenixlife.co.uk
3,5
Moyen
5 k avis
Demande des avis aux clients
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Very helpful went out of his way to…
Very helpful went out of his way to find out figures for me
16 juillet 2026
Very good company…
I’ve been with them for sometime they always very helpful on the phone .
17 juillet 2026
Answers to my query
Clear helpful answers and gave me time to think about the answers I was given.
18 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
1 star says it all
16 juillet 2026
Réponse de Phoenix Life
Hi Mr Cusack. We’re sorry to hear you’ve not been satisfied with your experience with us. We’ve noted your feedback and passed it to the relevant department. We will do our best to improve in the future. Thanks, Russ at Phoenix Life.
So far - not good
So far - not good. Having paid into a pension plan for many years and performance not matching a plan with a different company, it is taking a long time to get any payment. I was referred to The Hub as an independent advisor, but that was a waste of time - the only information offered was what I knew beforehand and a request for further details of the Phoenix Life policy caused further delay. I hope to be content when I receive payments, but I still don't know how long I will have to wait.
7 juillet 2026
Réponse de Phoenix Life
Hi Mr Glenn. We’re sorry to hear you’ve not been satisfied with your experience with us. We’ve noted your feedback and and will do our best to improve in the future. Thanks, Russ at Phoenix Life.
non-payment and no follow up
had to contact Phoenix life at least 5 times over a period of 6 months and the payout has still not been made
17 juillet 2026
Réponse de Phoenix Life
Hi Ms Banham. We’re sorry to hear you’ve not been satisfied with your experience with us. We’ve noted your feedback and referred it to the relevant department. We will do our best to improve in the future. Thanks, Russ at Phoenix Life.
Thank you Phoenix !
Phoenix made contact with me regarding a policy which I didn't even know existed. It was a great shock. Phoenix made my experience from start to finish excellent.
11 juillet 2026
Very helpful staff and my funds arrived…
Very helpful staff and my funds arrived in my bank well within the agreed timescale
17 juillet 2026
Incorrect information no one knew the…
Incorrect information no one knew the same company information and the company need to sort this and I had to chase all the time currently seeking compensation
17 juillet 2026
Incompetent and no integrity
I first got in touch with Phoenix in Jan. They told me I was early and needed only a month to sort out my pension for payment in May. I decided to start earlier in March and I still am waiting. It’s impossible getting hold of the right department - they keep passing you to different people who are able to answer your questions or give you conflicting information.
I was told that one of the pensions I have with PL has a GAR. I transferred all the others apart from this one only to be told that I could get a better rate elsewhere despite the GAR and couldn’t explain why. They passed me to Hub FS who found a better rate. Just as they went through the process of transferring it, they sent me a quote which is much better than that from Hub. When I rang them to take that up, upset that i was given a low rate previous and therefore leading to them transferring me to Hub, PL then told me that it was incorrectly calculated. I told them that if something is priced in the shop, they have to honor it. I filed a complaint for all the above and am still waiting for a response. I wouldn’t be surprised with this delay they are going to say it has now passed the time limit. I’m still waiting for them to honour it!
11 juillet 2026
I await confirmation that the pot of…
I await confirmation that the pot of funds can be transferred. Sadly the decision many years ago to invest in this policy was a bad one. This is proven as GMP type policies are no longer available.
18 juillet 2026
Poor access to pension plan values…
Poor access to pension plan values despite being in place almot40 years
11 juillet 2026
Absolutely mega staff
The gentleman explained everything thoroughly and clearly giving me ample time to digest the information. He listened to my explanation as to why I need the money.
18 juillet 2026
Review
Customer service was good but unfortunately had to phone to get a statement sent out.
11 juillet 2026
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