I ordered Boho Rustic Geo Honeycomb king size bed. It was delivered within 2 weeks and I have to say it’s stunning a real quality substantial bed. The colours are incredible. I did call to ask eta and... Voir plus
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Great customer service! I ordered a console table on a Tuesday which needed to be delivered by Friday. Jane L said they could have it express shipped direct from their supplier, for only a nominal sur... Voir plus
Received an item which had been repackaged and was damaged. Indents on the wood and were told that was the natural wood. The top of the tv unit had 2 scratches on it towards the rear, we were told t... Voir plus
My second purchase from Picture Perfect Homes did not disappoint. Their products are unusual and of excellent quality. I have had many comments already on them. During both purchases I have contacted... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Picture Perfect Home. Founded in 2011 from small beginnings we now have a large warehouse near Market Drayton, Shropshire packed with an amazing array of furniture and gifts for the home. We stock an ever growing range of contemporary and vintage style home furnishings and accessories. Customer service is paramount. We check and pack your order with great care and much consideration is given to ensuring everything is packed in a way to minimise the occurrence of damage. I love buying! I am always searching for interesting and different things to bring to my customers so please add us to your favourites, follow us on Facebook or browse our website to keep up to date with our latest offers and arrivals.
Coordonnées de contact
Unit 99, Wallace Way, Tern Valley Business Park, TF9 3AG, Market Drayton, Royaume-Uni
- 01630638220
- queries@pictureperfecthome.co.uk
- pictureperfecthome.co.uk
4,3
Excellent
1 k avis
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A répondu à 50 % de ses avis négatifs
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Really nice and comfortable bar stools
20 octobre 2023
Purchase
Exactly what I was looking for . Perfect size as well. Very good service off the seller. Kept me well informed about my delivery. This was bought as a present and the person I bought it for be delighted when they receive it . Thank you .
20 octobre 2023
Nice looking unit.
Really pleased with the unit,the only problem with the product was the scratch marks on one of the legs.
18 octobre 2023
Diana chairs from Picture Perfect
The service received from Picture Perfect was perfect, I sent them a photo of my existing furniture to make sure it matched. Goods ordered Monday and were safely delivered the following Monday.
Fabulous first class quality and service.
16 octobre 2023
Prompt delivery
Prompt delivery, well packaged and delivery driver was polite and helpful.
Really pleased with quality and look of the table.
Would recommend this company.
18 octobre 2023
Issue eventually resolved
Finally got a replacement part that was not damaged. Thank you for eventually sorting this.
Purchased a 2nd hall console table for upstairs landing as the 1st one was fab. However really dissapointed with quality. Part of the paint is bubbly and rough. Many emails and issue not resolved. They feel that item is not faulty and their supplier will not replace the part. All I need is a badly made part replaced. I think I am now being asked to send this large bulky item back at my own expense for a refund. I will only get the refund if the item is packaged as received. I mean no one is capable of that. I would think twice about purchasing from this company. Really bad experience so far. So dissapointed after an initial purchase.
You have no offered to send a replacement part that is damaged. How can that be right? You keep saying that the item is not at fault however the photo proves other wise. This is not acceptable, my consumer rights are not being met. I will not pay to return a faulty item. Perhaps I need to take the matter further, I will begin with speaking to my card issuer.
21 septembre 2023
Avis spontané
Réponse de Picture Perfect Home Ltd
Hello Mary,
We are sorry to hear you are disappointed with your order and service provided.
You did raise that you were unhappy with part of the paint finish, which upon reviewing the images was a very minor imperfection on the finish. We did advise unfortunately it wasn't something that would be considered as a fault, and you would pick up small things like this on a replacement. If it was a more substantial issue we would address this.
Nevertheless we checked some replacement parts and sent images to yourself. We asked if you are happy with the new part we will send this out to you. You advised you wouldn't be happy with that part either and wanted to return it for a refund.
We advised typically as it isn't faulty you would have to make your own return, but in this situation we would happily arrange to collect for a full refund as long as it was in its original packaging.
We are still waiting to hear back in regards to collection. To reiterate we are not asking for you to pay for the return. We will arrange the return at no cost to yourself, we just need to you respond back to your emails advising its all packaged up and what day we can collect.
Kind regards,
Picture Perfect Home
Lovely company
Lovely company to deal with, great product, really pleased with my purchase. Courier they use is reliable too. Spoke to Hannah in Customer Services, lovely and really helpful!
10 septembre 2023
I purchased a lovely Pink Accent…
I purchased a lovely Pink Accent chair.Regular updates on delivery .
Very quick delivery and service .
31 août 2023
A good experience
A good experience, prompt delivery and really happy with my console table. Easiest put together yourself piece we have ever had. Looks good in my bedroom and just what I wanted.
1 septembre 2023
Avis spontané
Amazing service good quality
29 août 2023
Beautiful lamps purchased from this…
Beautiful lamps purchased from this amazing company, very well packed and delivered with care, shall definitely be using again, FANTASTIC!
22 août 2023
Lovely table
Really delighted with this table, bought it on sale so price was good and quality is lovely. Really quick delivery.
16 août 2023
Lovely furniture and great service
Lovely furniture and great service, would highly recommend!
3 août 2023
Quality products and great customer experience
A friend had bought a glass table and side glass tables and recommended. I have bought two side glass tables, one glass coffee and a glass tv stand from Picture Perfect Home Ltd and would highly recommend them. Quality products, quick delivery and amazing customer experience. I had an issue with my tv stand glass door and was quickly issued with a replacement door. I would highly recommend this company and I will be buying more from them. Keep up the great work. Very satisfied customer.
27 juillet 2023
Avis spontané
Velvet Dining chairs
This is the second time I have ordered from PPH. Easy process online, great prices and brilliant service, arrived much sooner. The quality and finish is excellent, we are so so pleased with our dining chairs. Have given our room the wow factor, can’t wait to show off to family and friends!!
6 juillet 2023
Avis spontané
We never received the replacement shelf…
We never received the replacement shelf and we had to fix the broken one. We also had to touch the black paint up also.
24 mars 2023
Réponse de Picture Perfect Home Ltd
Hello Marion, I am sorry to hear this. I can see my colleague asked for your order number and we never received a response or follow up email from you.
I will email you and I am sure we can get this resolved quickly.
Kind regards
PPH Team
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