I can’t actually tell you about my product as I still haven’t received it. Yet the website boasts quick delivery! I’m writing regarding the absolute lack of communication from the company. I have writ... Voir plus
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I absolutely love my pillow; it has really helped take the pressure off my hips and knees and i am sleeping so much better, I actually look forward to going to bed now.
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After years of hip and leg pain in bed, I finally decided to try the pillow pod and I wish I’d done it sooner. I’m sleeping for longer and I’m not lying there aching and shifting around all night. I a... Voir plus
L'entreprise a répondu
The pillow pod is so good my daughter took mine to help get a better night’s sleep despite A level revision stress. I had to buy myself a 2nd one…
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À propos de l'entreprise
Écrit par l'entreprise
Pillow Pod helps people sleep better across the UK, Australia and New Zealand with our full-body support pillows designed to improve comfort, reduce tossing and turning, and support better sleep. We dispatch UK orders daily from our Nottinghamshire warehouse with fast delivery via Royal Mail or DPD. Australian and New Zealand orders are shipped from Sydney via Australia Post. With over 30,000 happy customers across the UK and Australia, Pillow Pod has become a trusted choice for those seeking deeper, more restful sleep. We’re proud to offer thoughtfully designed support pillows, responsive customer care, and reliable local shipping.
Coordonnées de contact
Royaume-Uni
- support@pillowpod.co.uk
- pillowpod.co.uk
3,8
Bien
20 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Eases joint pressure, best sleep ever
I absolutely love my pillow; it has really helped take the pressure off my hips and knees and i am sleeping so much better, I actually look forward to going to bed now.
21 avril 2026
Avis spontané
Réponse : Pillow Pod
Thank you so much for taking the time to leave your feedback, Shelly.
We are over the moon to hear how much you're loving your Pillow Pod and that it’s helping ease the pressure on your hips and knees. It means the world to us to know you’re sleeping better and even looking forward to bedtime, that’s exactly what we hope for every customer.
We truly appreciate you sharing the love.
Kind regards,
Pillow Pod Support Team
The pillow pod is so good my daughter…
The pillow pod is so good my daughter took mine to help get a better night’s sleep despite A level revision stress. I had to buy myself a 2nd one…
15 avril 2026
Avis spontané
Réponse : Pillow Pod
Thank you so much for taking the time to leave us a review, Al! We really appreciate it :)
We love hearing that your daughter found comfort in the Pillow Pod during her A-level revision period. Sleep is so important during stressful times, and we’re glad it could help her get a better night’s rest, even if it meant you needed a second one!
Kind regards,
Pillow Pod Support Team
I love it!
I love the pillow pod. It helps with the hip pain I get at night really well. Recently hurt my shoulder and it’s made it bearable to sleep again. My foster son who has special needs also loves it. For him, it’s been more of a sensory experience. So much so I’m buying a second one soon so we don’t have to argue about who gets this one. So glad I bought it.
15 avril 2026
Avis spontané
Réponse : Pillow Pod
Thank you so much for taking the time to leave us a review, Joanne! It truly means the world to hear this.
We’re so glad the Pillow Pod has helped you both. Hearing that it’s been both supportive for your hip and shoulder, and a positive sensory experience for him, is incredibly special to us :)
Kind regards,
Pillow Pod Support Team
Very poor customer communication experience
I can’t actually tell you about my product as I still haven’t received it. Yet the website boasts quick delivery! I’m writing regarding the absolute lack of communication from the company. I have written 2 emails now requesting information about when I should expect my purchase and have not received any response at all.
1 avril 2026
Avis spontané
Réponse : Pillow Pod
Hi Shirley,
Thank you for your feedback.
We would like to clarify that your order was placed just before the Easter long weekend, during a period of exceptionally high demand following a major restock. As a small family business, we operate on business days only, and response and dispatch times can be impacted during public holidays.
That said, we have replied to your enquiry during the long weekend out of goodwill, even though this is outside of our normal business hours, as we are committed to helping our customers as quickly as possible.
Once dispatched, delivery via Royal Mail typically occurs within 48 hours :)
Kind regards,
Pillow Pod Support Team
After years of hip and leg pain in bed
After years of hip and leg pain in bed, I finally decided to try the pillow pod and I wish I’d done it sooner. I’m sleeping for longer and I’m not lying there aching and shifting around all night. I also bought the satin cover and it’s perfect for warmer weather, so soft and cool. Plus the customer service team were amazing and super quick to reply.
8 janvier 2026
Avis spontané
Réponse : Pillow Pod
Hi there,
Thank you so much for sharing your experience 💙 We’re so happy to hear your Pillow Pod has helped you sleep longer and more comfortably, that truly means a lot to us.
We’re also glad you’re loving the satin cover and that our team could assist you quickly along the way.
Wishing you many more restful, comfortable sleeps ahead!
Kind regards,
Pillow Pod Support Team
Bought this for my mum who has chronic…
Bought this for my mum who has chronic pain and finds it hard to get comfortable at night. She was unsure at first (it looks a bit different when you unpack it) but once it fluffed up and was set up properly she loved it. She says it takes the pressure off her joints and she’s sleeping much more peacefully. Total game changer for her. 10/10 recommend.
25 février 2026
Avis spontané
Réponse : Pillow Pod
Hi Kyle,
We’re so happy to hear your mum is sleeping more comfortably and getting some relief, that means the world to us. We’re glad she gave it a chance and is loving it now! 😊
Kind regards,
Pillow Pod Support Team
Soooo comfy
Soooo comfy! I’ve been struggling to sleep properly since a shoulder injury and this is the first time in months I’ve actually been able to get comfortable in bed. I’m sleeping so much better and not waking up constantly trying to readjust. Honestly such a relief.
24 février 2026
Avis spontané
Réponse : Pillow Pod
Hi Jazmin,
Thank you so much for sharing this 💙 We’re so happy to hear you’re finally getting comfortable again and sleeping better after your shoulder injury. Wishing you many more restful nights ahead!
Kind regards,
Pillow Pod Support Team
honestly i didnt think it would help…
honestly i didnt think it would help this much but wow. ive been sleeping longer and not waking up sore anymore. helps so much with my hip and back pain and i dont have to keep moving pillows around all night 💤💙
23 février 2026
Avis spontané
Réponse : Pillow Pod
Hi Olivia,
We love hearing this 💙 So happy it’s made such a difference to your sleep and helped with your hip and back pain, and no more pillow rearranging all night is a win!
Hope you continue to have the best sleep!
Kind regards,
Pillow Pod Support Team
Sleeping great, but a few issues.
Got to say, I am sleeping SO well. It has added to my sleep arrangements brilliantly. It creates a cozy pod, and helps keep my body supported during the night. I have h-EDS and it is good to have extra support for my limbs.
I was surprised at how basic it was on arrival, and found the instructions very limited. It says something like "fluffy the inside" to distribute it, but it is actually a lot more physically hard work than that.
Trying to set it up alone isn't simple - if you have a second person on hand, use them! Otherwise it is like trying to zip an octopus into a blanket.
I am a week in and still trying to get the distribution right. It is lumpy in places, too empty in parts and too stuffed in others, so I need to try and get that right.
I picked the pink colour, which looked nice online but in reality it is not the same kind of pink! I would recommend you pick another colour.
Overall, it feels quite cheap but is very much helping me.
13 février 2026
Avis spontané
Réponse : Pillow Pod
Hi Sarah,
We’re so happy to hear you’re sleeping so well and that the Pillow Pod is helping support your body. That’s exactly what it’s designed to do 💙
We aim to fill the Pillow Pod to an optimal level so it isn’t too tall and helps keep your body in alignment, but sometimes the filling does need a bit of extra settling, especially after being vacuum-sealed for shipping. If you feel it would help, we’d be more than happy to provide you with additional filling to help smooth out any uneven areas and get it feeling just right for you.
Please feel free to email us with your order number at support@pillowpod.co.uk and we can arrange this for you.
Thanks again for your feedback, it really helps us continue to improve, and we’re so glad the Pillow Pod is already making a positive difference to your sleep.
Kind regards,
Pillow Pod Support Team
I ordered the memory foam because they…
My review started off as 1 star but Pillow Pod reached out and rectified the problem.
My pillow is now comfortable and I will be able to enjoy it tonight
18 février 2026
Avis spontané
Réponse : Pillow Pod
Hi Kristin,
Thank you so much for updating your review. We really appreciate you giving us the opportunity to make things right!
We’re so glad we could promptly assist with additional filling and that your Pillow Pod is now feeling comfortable and supportive for you. Hearing that you’re now able to enjoy it means a lot to us.
Thanks again for your patience and for sharing your experience, we hope you continue to enjoy many restful nights ahead 💙
Kind regards,
Pillow Pod Support Team
If I could give zero stars i would
If I could give zero stars i would! DO NOT BUY FROM THIS COMPANY..ITS SCAM!! I received mine this morning and it awful.. its so lumpy and it's got massive gaps in it, it's filled with stuff that looked like what my dad used to insulate the loft with! Please don't waste your money.. oh and they don't do returns!! AVOID AT ALL COSTS!
Update!! I have received a full refund, the company was very prompt in this. Said it was defective, which was definitely true!
11 février 2026
Avis spontané
Réponse : Pillow Pod
Hi Melanie,
Thank you for updating your review and for sharing your experience.
We’d like to note that your order was shipped promptly from our UK warehouse, and your colour change request was also processed quickly at the time of ordering.
We’re genuinely sorry that your Pillow Pod arrived defective. This is not the standard we aim for, and we completely understand how disappointing that would have been. Once you contacted us and provided photos, we were able to confirm the issue and promptly process a full refund within 24 hours of your request.
We’d also like to clarify that we do offer returns/refunds for genuinely defective products, as was the case here.
We take customer care seriously and always aim to resolve any issues promptly and fairly. Thank you for bringing this to our attention, feedback like this helps us continue to improve.
Kind regards,
Pillow Pod Support Team
It’s absolutely rubbish product
It’s absolutely rubbish product, poor quality, lumpy and uncomfortable. Total waste of money do not buy.
20 janvier 2026
Avis spontané
Réponse : Pillow Pod
Hi Lucy,
We’re really sorry to hear about your experience, this is not what we want for any customer.
Our Pillow Pods are vacuum sealed and shipped in compact packaging for transport, which can sometimes cause the filling to compress or shift in transit, particularly where the pillow is folded. We usually recommend unzipping the inner liner and fluffing and redistributing the filling by hand, as many customers see great results after doing this.
That said, we strive to offer consistent quality, and from what you’ve described, it sounds like your Pillow Pod may not have arrived up to the standard we aim for. Our Pillow Pods are designed to look and feel like those shown in our Instagram videos without any additional filling added.
Thank you for bringing this to our attention, feedback like this helps us improve.
Kind regards,
Pillow Pod Support Team
The pillow is rubbish
The pillow is rubbish. The filling is lumpy and unsupportive. Total waste of money. AVOID
Update … the company reached out and refunded me which was very helpful. I’ve not ordered again so I can’t say if mine was a one off defective one or not.
8 janvier 2026
Avis spontané
Réponse : Pillow Pod
Hi Karen,
We’re sorry to hear about your experience, and we apologise for the disappointment caused.
After reviewing your case, we confirmed that your Pillow Pod was defective and processed a full refund promptly after your request. This is not the standard we aim for, and unfortunately you received one of the rare defective units.
We stand behind the quality of our products for our 30,000+ customers and always resolve genuine issues as quickly as possible, as we did here.
Thank you for bringing this to our attention.
Kind regards,
Pillow Pod Support Team
Gave me shoulder pain…
Bought the pillow pod based on reviews but a complete waste of money. Insufficient neck support. Gave me shoulder pain
17 mai 2025
Avis spontané
Réponse : Pillow Pod
Hi Chris,
We’re sorry to hear that you experienced discomfort.
Our Pillow Pods are designed with an inner zip so the filling level can be adjusted to suit individual needs, and we’re always happy to assist with additional filling if more support is required. We aim to fill our Pillow Pods to an optimal level so they provide support without becoming too tall, which can push the neck out of alignment for some sleepers.
That said, we understand that every body is different, and we’re sorry you didn’t have the positive experience that so many of our customers do.
Kind regards,
Pillow Pod Support Team
Whole family use them
I love my pillow pod. My kids kept stealing mine so now they have their own too. I bought mine as I was waking up with back pain and I'm happy to say that it works
14 avril 2025
Avis spontané
Réponse : Pillow Pod
Hi Christy,
We’re thrilled to hear your Pillow Pod has helped with your back pain and that your kids loved it so much they needed their own too!
We are actually restocking our Kids Pillow Pod range in Australia soon so more kid's options will be available!
We really appreciate you taking the time to share your experience 💙
Kind regards,
Pillow Pod Support Team
i have always been a restless sleeper…
i have always been a restless sleeper so i thought why not give this a go. best sleep ive had in AGES it keeps me supported so well that i wake up in almost the same position i feel asleep. shipping was super fast also!!
12 mars 2025
Avis spontané
Réponse : Pillow Pod
Hi Ava,
Thank you so much for your review!
We’re so glad to hear the Pillow Pod has helped you sleep more comfortably and stay supported through the night, that’s exactly what it’s designed for.
Great to hear shipping was fast too.
Thanks for sharing your experience 💙
Kind regards,
Pillow Pod Support Team
Love my Pillow Pod
The memory foam pillow pod is really comfortable and supportive. It took a few nights to get used to, but now I wake up with less neck and shoulder pain. The quality is great, and it holds its shape really well. definitely glad i made the switch.
6 février 2025
Avis spontané
Réponse : Pillow Pod
Hi Howard,
Thank you for your review.
We’re really glad to hear the Memory Foam Pillow Pod is helping reduce your neck and shoulder pain!
We appreciate you sharing your experience and are so pleased you’re enjoying the support and quality 💙
Kind regards,
Pillow Pod Support Team
Great for my sciatica and bursitis
Great for my sciatica and bursitis. Sleeping a lot better
1 octobre 2024
Avis spontané
Réponse : Pillow Pod
Hi Linda,
Thank you for your review.
We’re so pleased to hear the Pillow Pod has helped you and that you’re sleeping better.
We really appreciate you taking the time to share 💙
Kind regards,
Pillow Pod Support Team
Don’t buy from Pillow Pod
Extremely poor quality products, definitely not worth the money they charge. The case was ripped on arrival and was pink not lilac. The spare case was also very poorly made. The spare case was refunded, I questioned why I didn’t receive the correct colour, no response since, poor communication. I do NOT recommend this product.
3 septembre 2024
Avis spontané
Réponse : Pillow Pod
Hi Samantha,
We’re sorry to hear that you were unhappy with your experience, and we appreciate you taking the time to share your feedback.
We refunded your case order promptly to resolve this issue for you.
We’ve made significant improvements to our case quality. All of our cases now come with an extended, reinforced zip to improve durability and ease of use, and this update has been in place for over a year.
We’re always happy to assist our customers and take feedback seriously, as it helps us continue to improve. Thank you again for raising this with us.
Kind regards,
Pillow Pod Support Team
I ordered as appeared to be a UK…
I ordered as appeared to be a UK company. I was not expecting my purchases to come from China! The covers for the pod are of poor quality and no effort to finish the fabric with overlocking so will probably fray after a few washes. The filling is basic pillow fibre and the fabric it’s contained in is the kind used on cushions which usually disintegrates over time. Not good value for money. I just hope I get a better nights sleep for my money.
31 août 2024
Avis spontané
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