Pine & Lime Avis 992

placed an order with Pine & Lime on 13 February 2026, and the product page said it would be delivered by 20 February.
Even after waiting until 21 March, nothing was delivered and my order status suddenly showed as “Cancelled.”
I have not received any refund for this cancelled order, even though the payment was taken immediately.
I emailed their support address shown in the order confirmation and attached screenshots, but I have not received any reply for several weeks.
Based on my experience, I feel the communication and refund process are very unprofessional, and I would not recommend ordering from them until they fix these issues.

They sent me personalised anniversary hamper to newzealand within 5 days
And the products were amazing

Excellent packaging. The unboxing itself is a joyous experience. Products are of very good quality. Love and affection truly reflected on the customized items.

I’d like to begin by thanking you from the bottom of my heart. I can’t express how happy I am, and how delighted my partner was after receiving the order.

You went above and beyond my expectations. This was my first order with you, and since I was sending it abroad to my partner for the very first time, I was a bit nervous. But everything was perfect—the delivery was smooth, the packaging was excellent, the quality was top-notch, my messages were error-free, and the photos came out in premium quality. I especially loved how each item was packed separately with authentic, thoughtful packaging—it was just wow.

My partner was overjoyed to receive it, and I would genuinely rate you 100/10. I’d love to shop with you again in the future!❤️

They help to make really great, personalized presents! That is not something 'just fine', you may present real emotions for people you care about. I love their memory maps, the idea is brilliant!

Such a pathetic attitude. I placed a order on 19 july but till today it is not even picked up and according to them it will deliver today. I already sent mail , dm on Instagram but No one is replying. This is how you make fool to customers

I have ordered from them a couple of times before and I hoped for the experience to be similar but it's been nothing like that. I was promised delivery within a week of placing the order. It's been more than 10 days and still I haven't received it yet. And there's been no responses to my mails or messages too!

The memory map print quality was really poor. The letters are all blurred, there is no sharpness on the name indicating the place ….looks like a cheap A4 print out.
Not worth the money.

It was delivered as expected! Amazing work

Smooth ordering experience and trustworthy, since the exact product shown in the preview was delivered. Beautiful designs as well. I'm sold!

I received the product broken glass
I want to exchange it

This the best gift I could give , thank you !!

I loved the product and its amazing

Besttt. Love it.

They have genuine quality products, I've ordered twice from them and each time my experience is awesome.
Highly recommend.

We are truly impressed with the exceptional quality of the products! The attention to detail is remarkable, and the entire process, from ordering to delivery, was seamless and efficient. Thank you for such a fantastic experience!

I don't know If I could giver her soon or not. But, this is one of the most attractive and prettiest items I have ever purchased.

Very fast delivery and very high product quality

I had asked them if they could deliver it asap and they tried and did it! Helped me with the changes I wanted. The quality of the product was top notch! Thank you for making our time very special and beautiful!❤️