I placed an order on March 6, 2024. My credit card was charged, however i never recieved a tracking number or my items. I have reached out via Email, Instagram Dm, and the Shop app i used to purchase.... Voir plus
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Ordered two weeks ago and they had no problems processing my payment but my items haven’t shipped! Tried emailing and messaging through the Shop app and instant messaging on their website and no one i... Voir plus
I have yet to receive any word of my order being shipped. Your social media pages lie about how quickly you send out orders. However there are comments I read from other buyers saying y’all are scamme... Voir plus
L'entreprise a répondu
I have placed my order several weeks ago and have only received the order confirmation email. I have emailed customer support requesting update as the items were supposed to ship max 2 weeks following... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Shop bikinis and swimwear at Pinkcolada USA. Shop online for luxury designer swimwear, High waisted swimwear, cheeky bikini bottoms, supportive bikini tops, bandeau style swim tops, beachwear & more!
Coordonnées de contact
Australie
- Hello@pinkcolada.com
- pinkcolada.us
1,7
Mauvais
283 avis
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My shipment hace taken almost a Month…
My shipment hace taken almost a Month and have not recived yet. The app to track do not show any advance.
28 mai 2021
Great customer service!
25 mai 2021
Réponse de Pinkcolada
Hello Audrey,
Its great to hear that you have experienced some great customer service with us! If there is anything we can do for you, please reach out to us and we look forward to having you shop with us again. Kind regards, Pinkcolada
Shipping is god awful
Shipping is god awful. You’d think these items are coming from China. It’s been in been over 25 days and both packages have no shipping info. Say they have been shipped but when you hit tracking it says no info found. Any company that had that crappy of shipping is def a cheap company. And please don’t use covid as an excuse. That’s just lame
24 mai 2021
Was told my order from April 29 shipped…
Was told my order from April 29 shipped but I haven’t received any update since, not even a tracking number. I probably won’t shop from here again or even recommended this company to anyone. Please send me my bathing suit
22 mai 2021
Réponse de Pinkcolada
Hello Kel,
Its disappointing to hear that you have not received your tracking number. I have tracked your parcel for you and last scanning is showing out for delivery 3rd June. If you have not received your order or encountered any problems, please reach out to our customer service team and we will assist you in a solution. Kind regards, Pinkcolada
Ordered my suit 2 weeks ago and it…
Ordered my suit 2 weeks ago and it still hasn’t shipped. Ridiculous.
22 mai 2021
Réponse de Pinkcolada
Hi Brianna,
Thank you for your feedback and I do apologize for the delay in dispatching your order. I can see this has now been delivered and invite you to contact our customer service team if you have any issues or questions. You can find our contact information on the contact us page of the website. Kind regards, Pinkcolada
I have not received my order
I have not received my order. I reached out for a refund and haven't gotten a response.DO NOT ORDER
21 mai 2021
Réponse de Pinkcolada
Hi there,
Please accept our apologies in regards to the delay in both your order and response to your enquiries, and we do thank you for your patience with us. I can see you have spoken to a customer service agent who has helped with your order and I can also see this has now been delivered. If you have any issues, please reach out to the agent and they will assist. Kind regards, Pinkcolada
The top is huge! Cannot return
The top bandeau top seems to be of decent quality, however it is huge! I have a different top that is XL from pinkcolada that is a bit snug, and the measurements for the XL top fit my measurements. But it falls right off. Because of the way that my apt distributes packages, I did not receive it until May 15. But it says it was delivered on April 23, therefore I cannot exchange it. I am very upset and feel like I have wasted my money.
21 mai 2021
Réponse de Pinkcolada
Hello Allison,
Thank you for your feedback, I have passed this along to the appropriate teams. I am sorry to hear that you did not receive your parcel in the time frame to process an exchange. If you reach out to the customer service team via the contact us tab on the website, the will be able to provide you with some options. Kind regards, Pinkcolada
Don't waste your money
I placed 2 orders from this site weeks ago, and have not received the products I ordered. Customer service has been barely responsive, and I want a refund since I have not received any of the items I ordered.
21 mai 2021
Réponse de Pinkcolada
Hello Joanne,
Its disappointing to hear that you had not received your products yet and we do apologize. I can see you have spoken with customer service who have advised you on the status of your orders. If you have any questions or issues, please do not hesitate to contact the customer service agent and they will help you out. We do appreciate your patience and understanding here Joanne. Kind regards, Pinkcolada
Not sure what's going on
Not sure what's going on. but I placed my order on April 28 and I still don't have a tracking email. Im not really sure If Is a real website or what.
19 mai 2021
I’ve been waiting 12 days for a…
I’ve been waiting 12 days for a confirmation code for my order and haven’t received anything yet
19 mai 2021
Réponse de Pinkcolada
Hi DK,
Its disappointing to hear that you have not received your tracking number after 12 days. I can see however that your parcel has now been delivered. I cannot find any emails under your name, however do not hesitate to reach out to customer service if you have any questions or issues. Kind regards, Pinkcolada
Standard shipping for the order is…
Standard shipping for the order is listed as 5-14 days. I ordered my product 18 days ago and it still hasn’t arrived, with limited information on its current status or location.
19 mai 2021
Réponse de Pinkcolada
Hi Katherin,
Thanks for your feedback. I have passed this onto the team. I can see you placed your order early May with the tracking showing delivery on the 21st. We do apologize and hope you can understand that once an order is handed over to the freight forwarder we have limited control over the parcel. If you have any other issues, please reach out to customer service via the contact us page on the website. Kind regards, Pinkcolada
Where’s my 2 swimsuit???
I bought a swimsuit en may 6, today 18 may I don’t received the tracking number or the swimwear
18 mai 2021
Réponse de Pinkcolada
Hi Yanira,
Please accept our apologies that you did not receive a tracking number right away. I can see that your parcel has now been delivered. If you have any questions or issues, please do not hesitate to reach out to customer service via the contact us page on the website. Kind regards, Pinkcolada
The bathing suits are Awesome!!!
The bathing suits are great! Great material and looks just like the pictures. I shipped them to U.S and it does take about a month, so be aware of that when you purchase them.
17 mai 2021
Réponse de Pinkcolada
Hi Shannon,
That is wonderful that you are loving our bathing suits! Thanks for your understanding and I will pass this great feedback onto the team! Looking forward to seeing you shop with us again. Kind regards, Pinkcolada
Still Waiting
I placed my order on 4/29. It is now 5/16 and have yet to receive an order update. I sent an email 4 days ago with zero response. I would like to know what is happening with my order please.
16 mai 2021
Réponse de Pinkcolada
Hi Sabrina,
Thank you for your patience while we worked through a massive influx of emails, and please let us offer our apologies. I can see you have been in contact with customer service and they have helped you with your enquiry, and also that your order has been delivered. If you have further issues or questions, please do not hesitate to reach out again, and our customer service agent will assist. Kind regards, Pinkcolada
Checked out with the express shipping…
Checked out with the express shipping option of 2-4 days....over two weeks later and still do not have any tracking information for my package that still has not been received
15 mai 2021
Réponse de Pinkcolada
Hello Samantha,
We are sorry to hear that you did not receive any tracking information for your package. I can see you have been in contact with customer service who has advised you, and I can also see that your parcel has been delivered. We do thank you for your patience with us. Kind regards, Pinkcolada
Found out my order is delayed to June
Found out my order is delayed to June, disappointed especially being a first time customer not knowing if the swimsuit size will fit right..
14 mai 2021
Réponse de Pinkcolada
Hi Meggan,
We are sorry to hear that you are disappointed your order was delayed however I can see that you order has now been delivered. We also have a sizing chart on the website to assist our customer with sizing for their purchase. If you have any questions, please feel free to reach out to customer service via the contact us page on the website. Kind regards, Pinkcolada
Réponse de Pinkcolada
Hi Marissa,
Thank you for your feedback- its fantastic to hear that we are a very friendly company! We hope to see you shopping with us again. Kind regards, Pinkcolada
Place the order almost a month ago and…
Place an order almost a month ago and still have not even received a shipping notification. I have tried to contact multiple times but get no response.
12 mai 2021
Réponse de Pinkcolada
Hi May,
Please accept our apologies for the delay in communication from us. We are currently inundated with email and are striving to respond to everyone. I can see you have now spoken with a customer service agent who has help you with your order. I can also see that your order has been delivered and we appreciate your patience May. Kind regards, Pinkcolada
Absolutely terrible experience so far
Absolutely terrible experience so far. Customer service is never available on chat through the website, on Facebook messaging, never respond to their emails, and I sent them a DM on Instagram that says it was read worth 0 response. I placed an order over 2 1/2 weeks ago and am just wanting a response on the status of my order. Instead of just informing me on what’s happening, they are ignoring it.
I also noticed that there are two different “Pinkcolada” review pages on Trustpilot and somehow the other one is rated at 4.1 stars and everyone loves customer service, no way. Not sure if this is even going to be seen but I am extremely disappointed so far and regardless of how the suits fit, I will not be purchasing from here again.
12 mai 2021
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