The service I received from the company was fine. The problem occurred with delivery when the delivery company delivered my goods to the wrong address and I had to collect a large item from someone... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really happy with the shelves I have ordered, placed 3 orders in 2 weeks after moving into a New Build and the range of options has helped make a blank space feel much more homely. Pricing is reasonab... Voir plus
Pipe dream did a fantastic job designing my ideal spice rack. It was perfect. I changed my mind a couple of days after I placed the order and they was very accommodating changing this to the new desi... Voir plus
Constant delays on delivery, even after speaking numerous times to their office. When the item finally arrived, it was shipped in pieces with no instructions. When I contacted the customer services t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Coordonnées de contact
Britannia Works, DY5 2YX, Brierley Hill, Royaume-Uni
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
3,9
Bien
715 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 74 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Let down by customer service
Decent product, although expensive for what it is, the problem here as others have mentioned is in customer service. After chasing the delivery of my order, which I had paid for 2-3 day delivery and 9 days had passed with no further info, I was told it would be with me in the next couple of days, no apology or explanation around the 2-3 day window. When I asked if I would be refunded the 2-3 day charge, I was told "we don't offer free postage". A simple exchange of information, where if a bit more care was taken with how it was delivered, I probably wouldn't be writing this now. For one, at £165 for some clothes rails, it's a bit of a cheek to charge delivery on top of that anyway, in my opinion. Maybe adjust the wording on your site for that delivery charge, because clearly this is causing an issue, and customer service really needs some work.
8 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the product itself, but we're sorry that your experience with the delivery and communication did not meet your expectations.
We understand how frustrating it is when an order takes longer than anticipated, particularly when you've selected and paid for an expedited delivery service. While delays can occasionally occur outside of our control, we appreciate that clearer communication and a more empathetic response would have made a significant difference to your experience.
Regarding the delivery charge, the chosen delivery option is intended to confirm dispatch timeframes under normal circumstances, and we're sorry that this was not achieved in your case. We also appreciate your comments about how this is explained on our website and will take your feedback on board as we continually review both our processes and the information we provide to customers.
We genuinely value all feedback, as it helps us improve both our service and communication. Thank you again for bringing this to our attention, and we hope you'll consider giving us another opportunity in the future.
PDF
PLEASE READ THIS
Where do I start… purchased some walnut bannisters for a job - very expensive for what they were but was promised 2-3day delivery on the website so went with it. Called customer service after 3days and got the 1 woman they had dealing with customers that day (her words) and she was the most belligerent, difficult and rude agent I’ve ever dealt with! Spent the whole call trying to put the fault on me, saying I’d misunderstood before flat out hanging up on me - not answering again after trying to call back for the rest of the day. After another 4 days - call back again and after a suspiciously long wait to get through - met with an equally difficult and combative agent who still does not admit any fault or responsibility but instead re orders the same materials ensuring it will be with me within two days - three days later - materials miraculously appear - well, they are left out in the main road nowhere near my home with no notification - luckily a friend who works in a nearby shop spotted them and took them in.
Called to complain yet again - another battle with a clueless customer service member - still no fault on their part and a promise they’ll chase up and get back to me - never did.
Finally get my hands on my order - 11 days later - the woods a completely different colour than advertised - a different diameter by 8mm!! Only went with this company because the materials matched the customers existing bannisters. And to top it off - sent 4 end caps instead of 12, 8 connectors ?? Instead of 12 and lacking two brackets - thoughts pipe dreams might do the right thing after failing at every other turn - but oh no - when contacted about the missing fittings - another rude and unrelenting associate who insisted the company had done nothing wrong , that I was at fault and that the missing fittings were going to cost me an additional £60 - after spending nearly £800 on the original order.
I never, ever, go out of my way to review or complain about things online - but please, please, hear me when I say - this company is the worst - by far - that I have ever used/dealt with. Do not use them - expensive, poor quality, understaffed, belligerent and INFURIATING to interact with - can’t believe they’re still in business.
3 juillet 2026
Avis spontané
Absolutely amazing quality - you will not be disappointed!
Absolutely amazing quality! I recently purchased a block of oak for the top of a bench in a boot room, plus a matching shelf. I am blown away by the quality and so was my joiner. I now have my go-to company for all my statement pieces of wood around the house. Very impressed indeed and would highly recommend!
1 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thanks so much for your fantastic review! We're absolutely delighted to hear how pleased you are with your oak bench top and matching shelf.
It's especially wonderful to know that both you and your joiner were impressed with the quality. We take great pride in crafting solid wood pieces that are made to last, so it's incredibly rewarding to receive feedback like yours.
Thank you for choosing Pipe Dream Furniture and for recommending us to others. We look forward to helping you with many more statement pieces for your home in the future!
PDF
Great experience on all levels
From start to finish the experience with Pipe Dream Furniture was fantastic. Massive 'thank you' to Beth, who was very professional, knowledgeable and communicative throughout the whole process - Beth would respond within a couple of hours. We've ordered some bespoke shelving and brackets, and nothing was impossible to achieve for the team. The quality of the items was very good and suffice to say - we are looking to place further orders.
4 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience from start to finish.
We'll be sure to pass your kind words on to Beth, who will be thrilled to know that her communication and support made such a difference throughout your bespoke order. We always strive to make custom projects as straightforward as possible, so it's wonderful to hear that we were able to bring your ideas to life.
We're also delighted that you're pleased with the quality of your shelving and brackets, and we truly appreciate your continued support. We look forward to working with you again on your next project!
PDF
I have ordered 2 shelves from them now…
I have ordered 2 shelves from them now and they are amazing quality. The customer service is also first class
8 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your wonderful review! We're delighted to hear you've ordered two shelves from us and that you're so pleased with their quality. It also means a lot to know our customer service has made a positive impression. We truly appreciate your support and look forward to helping you again in the future!
PDF
Unsafe structure
Beware of unsafe structures from this company. I purchased a pull-up bar for the garden which arrived in various pieces over various days, with no instructions. We managed to put it together, and tightened all the fittings as far as humanly possible. But within days the structure began to sway alarmingly from side to side when in use, and eventually collapsed bringing a huge metal bar down on top of my daughter’s head. I asked them initially for advice, which they said to tighten the bolts, which we did but this made no difference. They have refused to help us any further- I requested that they collect the product as it was extremely dangerous. Citizens advice advised me to report to the Office for Product Safety and Standards and trading standards, which I will do- but want to get the word out there publicly also that these products are a safety hazard!
7 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to leave your review. We appreciate your feedback and would like to provide some additional context to address the points you have raised.
The item purchased is a standalone pull-up bar that has been specifically designed and tested for its intended purpose. It is not designed or marketed for activities such as acrobatics, swinging, spinning, flipping, or other forms of gymnastic bar work. We do not advertise or recommend this type of use, as the product has not been tested under those conditions. The pull-up bar is engineered for controlled up-and-down movement only. From the information provided, it appears your child may have been using the product in a way that falls outside its intended use.
n addition, the order has been in your possession for several months. Your first contact regarding this matter was over two months ago, at which time we advised that the fittings should be checked and tightened, as they appeared to have become loose.
Following this advice, we did not receive any further communication to indicate that the issue remained unresolved. As a result, it was reasonable for us to believe that tightening the fittings had addressed the concern and that the product had continued to be used during this time.
We would also like to clarify that we have not refused to assist you. We have offered to replace the fittings that you believe may be faulty or loose in order to resolve the issue. However, based on the circumstances outlined above, we have not agreed to accept the return of a used product for a full refund.
Our aim is always to resolve concerns fairly and reasonably. If you would like to continue discussing a suitable resolution, please do not hesitate to contact us directly. We will be happy to work with you to find the most appropriate outcome.
PDF
Great robust product
Great robust product. Bespoke system. Simple to order. No problems.
6 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your fantastic review! We're delighted to hear that you found our product to be robust and that our bespoke system met your needs. It's great to know the ordering process was simple and everything went smoothly. We really appreciate your support and look forward to serving you again in the future!
PDF
Ive seen some bad reviews on here so I…
Ive seen some bad reviews on here so I wanted to share my experience in the hope it would help. I needed a 266cm long and 44cm wide piece of reclaimed wood for a bar top. No other company i could find would quote above 240cm long and were at least double the price.
The delivery email had a tracking link. I ordered late afternoon on 1st July for next day knowing it would be likely 3rd as it was late in the day and thats when it came.
No delivery time or date given but if you check the tracking you can work out its coming which day...not ideal for some but was fine for me as I work from home.
It was 2 pieces combined to get the depth which was explained in the description...you cannot notice it, its well made / joined and its stunning...really sets off my new bar area. Hope this helps...im really happy I took the plunge and ordered even tho I was nervous at first, im really pleased with the look and quality :-)
3 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for taking the time to share such a detailed review. We really appreciate you giving us a chance despite some of the reviews you had seen.
We're delighted to hear that we could provide the size you needed for your bar top when other suppliers couldn't, and that you were happy with both the quality and the finished look. It's especially great to know the joint between the boards is virtually unnoticeable and that it has helped create the perfect bar area.
We also appreciate your honest feedback about the delivery tracking. We're always looking at ways to improve communication around delivery dates and times, so it's helpful to hear your perspective.
Thank you again for your recommendation and for trusting us with your project. We hope you enjoy your new bar for many years to come!
PDF
I had the worst experience with this…
I had the worst experience with this company due to repeated delivery delays and unfulfilled promises.
When I placed my order, I paid £5.95 for 2–3 working day delivery. After that timeframe passed and I still hadn’t received my order, I contacted customer service. I was told to allow an additional 1–2 days because my order had gone into production.
After waiting those extra days, nothing arrived, so I contacted them again. This time, I was told that if I paid an additional £6, my order would be delivered by Monday. Otherwise, I was told it would arrive at the beginning of the week.
As the week went on, I was again assured that my order would be delivered the following day. Once again, that promise was not kept.
The constant delays, changing delivery estimates, and false promises have been extremely frustrating. I paid for expedited delivery but never received the service I paid for.
Based on my experience, I would not recommend purchasing from this brand if you expect reliable delivery or accurate communication. Be prepared for delays and repeated promises that may not be fulfilled.
22 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
We're very sorry to hear about your experience and sincerely apologise for the frustration caused. We understand how disappointing it is to pay for an expedited delivery service and not receive your order within the expected timeframe.
It's clear that we fell short, not only with the delays but also with the inconsistent updates and unmet delivery commitments you received from our customer service team. This is not the level of service we aim to provide, and we completely understand why you feel let down.
We appreciate you taking the time to share your feedback, as it highlights areas where we need to improve both our communication and our fulfilment process. We'd like the opportunity to investigate what happened with your order, address the delivery charge you paid, and work towards putting things right.
Please contact us directly with your order number, or reply to our latest email, and we'll ensure a member of our team looks into this as a priority.
Thank you for bringing this to our attention, and again, we're genuinely sorry for the inconvenience caused.
PDF
Further order from pipe dream…
Further order from pipe dream…. Very exciting waiting for arrival… Specially made door thresholds, one of which is 3 metres long… they look amazing. absolutely fantastic quality… company deal with custom requests perfectly.., very excited for our next delivery as we tailor the decor in our new extension…
29 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic review! We're delighted to hear you're so pleased with your custom order!
It was a pleasure working with you on your bespoke requirements, and we're thrilled that the finished products have exceeded your expectations.
We can't wait to be part of the next stage of your new extension and look forward to supplying more pieces as your project comes together. Thank you again for choosing Pipe Dream and for sharing your experience!
PDF
Waiting 15 days and counting despite…
Waiting 15 days and counting despite paying for 2-3 day delivery.
Products are great, but i'll never order from the again.
25 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your review, and we're sorry for the delay you experienced.
Unfortunately, your parcel was lost in transit after the shipping label became detached from the package. As we confirmed to you previously, this was an issue with the courier rather than the products or dispatch process. We completely understand how frustrating it was to wait 15 days after paying for 2–3 day delivery, and we sincerely apologise for the inconvenience caused.
We're pleased to hear you were happy with the products, but we're sorry that the delivery experience let you down. We appreciate your feedback and will continue working with our courier partners to minimise the chance of this happening again.
Thank you for giving our products a try, and we hope you'll consider shopping with us again in the future.
PDF
Once they have your money ....
Totally disregard the advertised delivery promises . 2-3 days has turned into 10 with no guarantee of delivery . Apparently the FedEx van has broken down ( only 1 van on the fleet ) To respond to your replay ... I had a delivery promised by mid week ( via email ) , and then by the Thursday and now ... hopefully Friday , but with no guarantee. Horrendous service. Just double checked your website , clearly says order powder coated railings Thursday get it Monday. 3 - 5 days not 5 - 10 If only I could post a screen shot to prove the point .
25 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Hi David,
Thank you for taking the time to leave your review. We appreciate all customer feedback and would like to take the opportunity to clarify the information provided prior to your purchase.
Before an order is placed for any powder-coated item, we clearly advise customers of the additional manufacturing timeframe involved. The information displayed at the point of purchase states:
"Powder coating your item takes approximately 5–10 working days. Once complete, we will deliver it to you based on your chosen delivery option."
As the products selected are made to the size specified and then undergo the powder coating process, additional production time is required before dispatch. For this reason, the estimated lead time is clearly communicated in advance so customers can make an informed purchasing decision.
We are sorry if this information was overlooked; however, it is openly displayed and available prior to completing the order. We always aim to be as transparent as possible regarding production and delivery times, particularly for bespoke and made to order items.
Thank you again for your feedback, and we appreciate your understanding.
PDF
Brilliant bench and quick delivery
I ordered a rustic bench yesterday, choose the size, colour and legs and paid for next day delivery and it arrived this morning. I had a message yesterday regarding delivery and one this morning with a delivery time slot.
It looks brilliant, is really sturdy and once I’d attached the legs it’s really level too.
The bench doesn’t come with pre-drilled holes so I needed to drill pilot holes and then attach the legs but it’s well worth that small effort for the price, and you can position the legs where you want too.
It was much cheaper than others’ I’d seen online and I’d definitely recommend to others.
24 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic review! We're delighted to hear that you're pleased with your new rustic bench and that our next day delivery and delivery updates made for a smooth experience.
It's great to know you found the bench sturdy, level, and good value for money. As you mentioned, we don't pre-drill the holes so you have the flexibility to position the legs exactly where you'd like, and we're glad you felt the small amount of extra effort was worthwhile.
Thank you for recommending us to others—it really means a lot. We hope you enjoy your bench for many years to come!
PDF
Misleading website description
Ordered a scaffold board type shelf which according to the website had a wax treatment. I chose this as the shelf would need some water resistant coating. The delivery came (without any confirmation that it was being delivered so luckily I was in to take delivery) and sadly I didn’t undo the shelf at this time. After it was fitted I realised that it didn’t have any kind of wax coating and was not fit for the intended purpose. I contacted the company and they said I could buy another shelf for a discount or buy an oiling kit and do it myself. Wish I had just purchased a scaffold board myself as it would have been far less expensive. Very disappointed
11 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your feedback.
We respectfully disagree with a number of the points raised in your review.
Firstly, our product descriptions do not state that the shelf is waterproof, nor do we market it as suitable for prolonged exposure to water. The item purchased is a reclaimed scaffold board shelf, and as such it retains the natural characteristics of reclaimed timber. A wax finish should not be interpreted as a waterproof coating, and no representation has been made that the product is waterproof or water-resistant to any specific standard.
The nature of the product being purchased is clearly a reclaimed scaffold board, which is reflected in both the product description and appearance. If a fully sealed or specialist water-resistant surface was required, this would fall outside the scope of what is advertised.
Upon receiving your concerns, we reviewed the matter and offered a resolution that we believe was more than fair, particularly given that the product supplied was exactly what had been ordered. As a gesture of goodwill, we offered options to assist further, despite there being no fault with the item supplied. Unfortunately, these proposals were declined.
While we are sorry that the product did not meet your personal expectations, we do not accept that it was misdescribed or unfit for the purpose for which it was sold.
Kind Regards,
PDF
Excellent service
Excellent service.
Delivered my items swiftly.
Great value for money,
Angel was particularly helpful and went out of her way to assure our items got delivered when we needed them.
Definitely use again and definitely recommend 😊
12 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic review!
We're delighted to hear you were happy with the service, speedy delivery, and value for money.
We'll be sure to pass your kind words on to Angel. She'll be thrilled to know her extra effort made such a difference in ensuring your items arrived exactly when you needed them.
We really appreciate your recommendation and look forward to serving you again in the future!
PDF
Bad quality and poor customer service
We ordered a standard floating shelf and paid extra for next-day delivery. Unfortunately, the shelf that arrived was not a solid piece of oak as expected, but appeared to be made from smaller pieces bonded together. The quality was disappointing and, in our view, not suitable for use in our kitchen.
When we contacted customer service, the sales representative was not particularly helpful in explaining the returns process. We were also required to pay for the return, which cost £53.
Although I was offered a replacement, I had little confidence that the replacement would be any better than the original item. Overall, I was extremely disappointed with both the product quality and the customer service. As a result, I would not use this company again.
10 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your review.
We're sorry to hear that you were disappointed with your purchase.
To clarify, the shelf supplied was the exact product ordered and was manufactured from staved oak, which is clearly stated within the product description and shown in the product images. Staved oak is produced by joining carefully selected solid oak sections together, providing excellent stability while retaining the appearance and durability of solid oak. The shelf supplied was not our rustic oak shelf product, which is a separate item and was not the product ordered.
Following your contact with us, we offered to replace the shelf; however, as the item supplied matched the product ordered, this offer was made on the basis that the original shelf was returned to us first. Unfortunately, this option was declined.
Regarding the return costs, our returns policy, which is available prior to purchase, states that customers are responsible for return shipping costs when returning non-faulty items.
We always aim to provide clear advice and good customer service, and we're sorry if you felt this was not reflected in your experience. We appreciate your feedback and wish you all the best with your project.
PDF
Items faulty. Delivery process shambolic.
Items were faulty ( wooden shelves were concave ) Delivery was inaccurate. We were advised of three packages. Initially only one arrived. Next day package two arrived. No assembly instructions. Product quality poor. Delivery process shambolic. Customer service person was responsive and did her best.
21 mai 2026
Avis spontané
This piece of furniture is beautiful
This piece of furniture is beautiful. However , was not made to bang on the wall like the advertisement. Has to add wood etc on to manage to secure it to wall .
5 juin 2026
Avis spontané
Scaffolding plank
Excellent service , quick delivery and so pleased with our reclaimed scaffolding plank
25 mai 2026
Avis spontané
Would not recommend
Would not recommend , the 2-3 day delivery is a joke , took 9 working days to get delivery , it was only part delivery, had to phone customer services as they were unaware, missing item arrived next day , told the delay on delivery was because my order was bespoke , the only bespoke about was they had to cut lengths of oak hand rail to length , fixings supplied inadequate for fixing to masonry walls , brass brackets marked stained , would not use again .
9 mai 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.