The service I received from the company was fine. The problem occurred with delivery when the delivery company delivered my goods to the wrong address and I had to collect a large item from someone... Voir plus
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Lisez les avis des autres
Really happy with the shelves I have ordered, placed 3 orders in 2 weeks after moving into a New Build and the range of options has helped make a blank space feel much more homely. Pricing is reasonab... Voir plus
Pipe dream did a fantastic job designing my ideal spice rack. It was perfect. I changed my mind a couple of days after I placed the order and they was very accommodating changing this to the new desi... Voir plus
Constant delays on delivery, even after speaking numerous times to their office. When the item finally arrived, it was shipped in pieces with no instructions. When I contacted the customer services t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Coordonnées de contact
Britannia Works, DY5 2YX, Brierley Hill, Royaume-Uni
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
3,9
Bien
715 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 74 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent Customer Service and Products
Excellent customer service and excellent product. Thanks Angel and team!
6 mai 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your kind words! We’re so pleased to hear you were happy with both our customer service and the product. Angel and the whole team really appreciate your feedback and support.
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Lots of lovely comments
I admit to ordering late on a Friday but having paid for next day delivery it wasn't clear that the company don't progress things over a weekend meaning it was Monday before the 4 metre hand rail was delivered. That apart the product was superb quality, both the oak rail itself and the antiqued fittings. I agree with another review that a pilot hole on the end faces would be an improvement. I overcame that by wrapping a few turns of masking tape to bring the outside diameter of the plastic end cap to the same diameter as the oak rail, then taped it in position so I could ensure the end cap was central. My customer was delighted and has said they've had lots of lovely comments about the product.
27 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for such a detailed and thoughtful review. We do appreciate your feedback regarding the weekend delivery timing, when selecting next day delivery and have made sure the countdown clock and delivery date confirmation is even more prominent before the order is placed.
We’re delighted to hear you were pleased with the quality of both the oak handrail and the antiqued fittings, and it’s great to know your customer has received lots of lovely comments about the finished result.
Thank you as well for sharing your installation tip regarding the end caps — that’s really helpful feedback and something we’ll certainly take on board.
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Réponse de Pipe Dream Furniture
Thanks for the great feedback! Glad the stair hand rail was exactly as described and delivered so quickly. Really appreciate your support.
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Fantastic company from start to finish.
Fantastic company from start to finish.
I was placing what i'd consider a fairly large order with a lot of custom requirements, i kept going backwards and forwards on tiny little details and was a bit worried they might start getting annoyed at me but nothing was too much of an ask for their team and we got it all sorted in a few emails.
Delivery was way quicker than i expected and the product quality is absolutely top notch.
Let's not mess about, this stuff is very expensive, but you get what you pay for and i feel like my money was well spent with Pipe Dream Furniture, will be ordering again shortly for the final part of my project.
9 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for taking the time to leave such a detailed review! We’re thrilled to hear you had a great experience from start to finish. Custom orders can involve a lot of fine details, so we’re always happy to work closely with our customers to make sure everything is just right.
It’s fantastic to hear the delivery exceeded your expectations and that you’re pleased with the quality of the finished products. We truly appreciate your comments about the value and craftsmanship, we work hard to ensure our products are built to last and worth the investment.
Thanks again for your support, and we look forward to helping with the final part of your project soon!
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Great service
Great service, arrived quickly and was packed securely. Really well made shelf and nice brackets. Would definitely recommend this company
21 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your wonderful review!
We’re so pleased to hear you were happy with the quick delivery, secure packaging, and the quality of the shelf and brackets.
Your recommendation really means a lot to us, and we hope to help you again in the future.
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Lovely Oak Handrail
Ordered an oak handrail with next day delivery.
I’m delighted with the handrail and it was delivered on time.
No complaints here and based on my experience I would happily recommend.
22 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your fantastic review!
We’re delighted to hear you’re pleased with your oak handrail and that your next day delivery arrived on time.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
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Very quick and helpful service with…
Very quick and helpful service with careful packaging
25 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your lovely review! We’re so pleased to hear you were happy with the quick service and careful packaging. Your feedback is greatly appreciated and we hope to help you again soon!
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Excellent product and service
Excellent product and service. Highly recommend
22 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your wonderful feedback!
We’re so pleased to hear that you were happy with both our product and service. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future!
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Purchase of a stair rail bannister
The web site was informative so I could pick the most suitable stair rail bannister. Almost too many to choose from. The rail was delivered within the three days stated. I ordered a three metre oak rail with steel fittings and end caps. It was ideal and of great quality. I can fully recommend Pipe Dream
23 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic review!
We’re delighted to hear that you found our website informative and helpful when choosing the perfect stair rail banister, even with so many options available. It’s great to know your items arrived promptly and met your expectations for both quality and style.
We truly appreciate your recommendation and thank you for choosing Pipe Dream!
I had an issue with my items
I had an issue with my items, and the customer service assistant, Angel, was extremely helpful throughout the process. She was proactive, attentive, and went above and beyond to resolve my concern. Her professionalism and kindness truly exceeded my expectations — outstanding service!
24 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your kind words and for taking the time to share your experience. We’re sorry to hear you had an issue with your items, but we’re delighted that Angel was able to assist you so effectively.
Providing proactive, attentive, and caring service is exactly what we strive for, and we’ll be sure to pass along your wonderful feedback to her. We truly appreciate your support!
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Outstanding product
Outstanding product. Ordered beautiful wooden stair railings for next day delivery. They were well wrapped and came in good speed. And look stunning!! Thank you Pipe Dream Furniture.
22 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic feedback!
We’re delighted to hear you’re pleased with your wooden stair railings and that they arrived quickly and well packaged. It’s great to know they’ve made such an impact and look stunning in your space.
We really appreciate your support and thank you for choosing us!
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Item well received
I usually don’t write reviews.I bought a stair rail from PDF. At 1st I saw a few negative reviews and I am bit concerned. But I just go a head and order it. My order arrived with in 3 days of delivery. I was so happy it’s arrive on time. And the star rail was well pack the quality of the rail were Great. So I feel it’s right to give this PDF a 5 stars.
18 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to leave a review, especially if you don’t usually write them!
We’re really glad you decided to go ahead with your order and that everything arrived quickly and in great condition. It’s great to hear you were happy with the quality of the stair rail and the packaging.
Your feedback means a lot to us, and we truly appreciate the 5 stars. Thanks again for your trust and support!
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Happy customer would recommend
Ordered 4 reclaimed scaffold floating shelves which the client chose gothic finish. I’m a carpenter and used these for a feature wall that I built and I was very impressed with the delivery time and the quality/finish of the product! The price was pretty reasonable and they were very easy to fit coming with fixings and holes pre drilled saving me time and money! Thanks would recommend and return for more projects
18 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for such a detailed and positive review!
It’s fantastic to hear feedback from a professional tradesperson, and we’re really pleased you were impressed with both the quality and finish of the reclaimed scaffold shelves in the gothic finish. It’s great to know they worked so well for your feature wall project.
We’re also glad the pre-drilled holes and included fixings helped save you time on installation, that’s exactly what we aim for.
We truly appreciate your recommendation and look forward to supporting you on many more projects in the future!
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Quick and efficient service
Quick and efficient service. Website easy to use, order arrived promptly as expected. The product is great quality and looks really good in my staircase
16 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your great review!
We’re delighted to hear you found the website easy to use and that your order arrived promptly. It’s even better to know you’re happy with the quality and how the product looks on your staircase.
We really appreciate you taking the time to share your experience, and we hope to help with any future projects!
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I always used Pipe Dreams whenever I'm…
I always used Pipe Dreams whenever I'm ungrading a room in the house. The level of bespoke options and finishes at competitive prices is always really good. Not to mention next day delivery. Used them twice in the last couple of weeks for different sized oak shelves. Look great, and great service!
14 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your kind words and for choosing Pipe Dream again!
We’re really pleased to hear that you’ve been happy with both the bespoke options and the quality of the oak shelves. It’s great to know they’ve worked well across your recent projects.
We also appreciate you highlighting our delivery and service, we always aim to make the process as smooth and reliable as possible.
Thanks again for your continued support, and we look forward to helping with your next project!
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Great products, fast delivery
Pipe furniture supplied our shelving for our coffee shop, its looks fantastic
Super fast delivery
13 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thanks so much for your kind words!
We’re really pleased to hear the shelving for your coffee shop looks fantastic and that you were happy with the fast delivery. It’s great to know the furniture is working well in your space.
We really appreciate your support and hope it continues to serve you well for years to come!
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Nobody's home !
I telephoned the company to enquire about a bespoke table in early March. The person on the end of the phone was clearly not having a good day/not interested and told me to email in. I did (on 10 March) asking for a quote .... no response at all. I liked the look of the product so emailed again (16 March). Still nothing. Either they are over worked or going out of business as they clearly don't want to make a table for me!
16 mars 2026
Avis spontané
Réponse de Pipe Dream Furniture
Hi,
Thank you for your review, we have searched our emails and we have not received any query from the name you have provided on the dates provided.
Can I please ask that you contact us again either by phone, chat system or email sales@pipedreamfurniture.co.uk and we will be happy to help.
Many Thanks
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Great products and fast delivery
Great products and fast delivery
5 stars :)
17 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thanks so much for the great feedback!
We're really glad you’re happy with the products and that delivery was quick. We appreciate your support and hope to see you again soon!
PDF
I’m extremely disappointed with the…
I’m extremely disappointed with the lack of customer support. This is the only company I’ve come across that won’t take any steps to resolve an issue or offer a reasonable solution.
The legs I received for the bar table are too short, making it unusable. All I needed was a simple exchange for the correct height, yet this was not accommodated.
There was no solution offered at all — the staff member could have at least suggested ordering the legs again with the correct height. I would have been happy to pay extra just to get the correct legs.
I have never encountered a company that is so unwilling to help its customers.
16 avril 2026
Avis spontané
Réponse de Pipe Dream Furniture
Hi Alma,
Thank you for your review, we tried to call and email you regarding this matter and have received no response. We would like to resolve this matter with you, but as of yet have received no response from you.
Please contact us at your earliest convenience so we can understand how we can help.
Thanks
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Good quality and Consistency over multiple orders!
I've used Pipe Dream Furniture a number of times now; first up was for shelving boards for a 'between wardrobes dark in a bedroom, and more recently on a livingroom remodel where I added a fireplace under the TV, a shelf above it, a coffee table and some short length shelves on once wall.
The quality of the wood is fantastic, and the finish is always consistent.
I did have a slight issue with one delivery; but the team very quickly revolved the issue and got my project work back on track!
10 février 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thanks for taking the time to share this and for coming back to us for multiple projects.
It’s great to hear the consistency in the wood quality and finish has held up from your shelving to the more complex living room setup. When someone returns for several different pieces, that’s usually the strongest sign things are working as they should.
Sorry you ran into an issue with one delivery, but I’m glad the team was able to sort it quickly and get your project back on track. That kind of hiccup is never ideal, especially mid-renovation, so it’s good to hear it was resolved without too much disruption.
Appreciate you taking the time to leave such detailed feedback and hope the living room setup is serving you well now.
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