Edenmoor Avis 

1 848
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

As always, very high quality meat from trusted suppliers. The beef mince is especially good for lasagne/cottage pie/chilli con carne as has little fat but excellent flavour and texture. I rarely buy s... Voir plus

Noté 5 sur 5 étoiles

Edenmoor's black pudding is the best I've ever tasted - rich, moist, nourishing and flavourful. The only black pudding I've come across that's made with fresh blood from pigs that are traditionally... Voir plus

Noté 3 sur 5 étoiles

The quality of the products are excellent and so good knowing it is high welfare,free range meat. The issue is that the products were partially defrosted particularly the sausages and burgers. I did c... Voir plus

Noté 5 sur 5 étoiles

Always on time. I have never been disappointed with the quality of the products, be it meat, fish or cheese. It's expensive, but the animal welfare standards and resulting quality make it worth every... Voir plus

À propos de l'entreprise

  1. Boucherie
  2. aussi dans
  3. Magasin de produits de la ferme
  4. Magasin de produits surgelés
  5. Poissonnerie
  6. Produits carnés
  7. Vendeur de viande en gros

Écrit par l'entreprise

At Edenmoor, a multi award winning online butcher, we believe great meat starts with the way animals are raised. Working with a network of trusted British farmers who share our commitment to high welfare standards and traditional farming methods. From grass-fed beef and free-range pork to naturally reared chicken, we choose meat for its quality, flavour and provenance. We're passionate about connecting people with better meat that's been produced responsibly and with care. Every order is expertly prepared and delivered nationwide, giving you access to premium cuts and everyday favourites you can feel good about serving at home.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Aucun historique récent de demande d’avis

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A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,5

Tous les avis

(1 848)

289 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Chicken

I buy the whole chicken breast frequently. It’s always reliable,far superior to the best supermarket chicken and frequently praised for its taste and texture by friends and family. Keep up the good. work!

26 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Order received promptly

Order received promptly.
Sausages are delicious. Minimum fat and not over spiced.
Smoked haddock was the best I have tasted for some time. Lamb and mint burgers were excellent.

21 juillet 2026
Avis spontané
Noté 3 sur 5 étoiles

Defrosted steaks

I spent £159 on steaks, livers and 1 cut of cheese.
I was placed at the end of the delivery run. 14 cuts of meat fully defrosted. Advise is to eat within two days.
I don't care if it was hot outside, it was hot when I ordered it so delivery should be on priority or delivered in better temp controlled packaging. I buy alot of meat online this was offically the most disappointing purchase I've made. Plus side was the meat itself was very good.

21 juillet 2026
Avis spontané
Logo de Edenmoor

Réponse de Edenmoor

Hi Sandra,

Thank you for your feedback. We're sorry to hear your delivery did not meet expectations.

Our packaging is designed to keep products within safe temperatures throughout transit, even during warmer weather, and we monitor this carefully. A pre-12pm delivery option is available to all customers at checkout for a small additional charge, but this was not selected for your order.

We're pleased to hear you enjoyed the quality of the meat itself, but we're sorry the delivery experience fell short of the standard we aim to provide.

Best Wishes,
James

Noté 5 sur 5 étoiles

The parcel arrived on the date stated

The parcel arrived on the date stated, perfectly packed with ice packs and bag. Thought the mince would have started to defrost in this heat but no, The chicken is delicious cooked very simple with new potatoes and the mince tastes like beef not the expensive mince stuff you buy from the supermarket. All in all exceptional quality

21 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

High quality

Very easy to navigate the website. Order arrived really quickly, very well packaged. So far had chicken breast, rib eye steak and mince….all top notch! Will definitely order again and try other items.

14 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

great company and service

great company and service - food is excellent quality
my only gripe is that the chilled box was left on our doorstep with no knock at the door or notification in very hot weather - thankfully freezer bags ensured that produce was fine

17 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent company with high ethical…

Excellent company with high ethical standards for their produce. If you eat meat you owe it to the animals to ensure they have had a good life and Edenmoor do this! Yes, it is more expensive but a small price to pay to ensure well cared for animals! The meat is delicious, the ordering process is straightforward and delivery is efficient. The meat is very well packed with plenty of ice packs ensuring that even in this exceptionally hot weather the meat is not compromised at all. 💯 recommend this company and their ethics 💚

17 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I highly recommend Edenmoor! Their farm products are always fresh, of exceptional quality, and absolutely delicious. You can really taste the difference. Every order arrives on time, and the packaging is neat, secure, and keeps everything in perfect condition. It’s clear they take pride in both their products and their customer service. I’ll definitely continue ordering from them!

14 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Frist class meat!

Frist class meat!
This is my second order from Edenmoor and I'm extremely happy with their products, yesterday I made a curry using their lamb it was full of flavor and turned out nicely tender from my slow cooker. The beef makes an excellent stew requiring the minimum of stock as it's good and meaty with little added.

9 juillet 2026
Avis spontané
Noté 2 sur 5 étoiles

Good Service from Order to Delivery

Good service from order to delivery. Mostly defrosted on arrival (not during a heatwave) which was challenging as the order was due to last 7 meals across 10 days. I can't say I was overwhelmed by the lasagne and shepherd’s pie. The chips looked amazing but were particularly disappointing as they were drowned in salt and inedible.

7 juillet 2026
Avis spontané
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Réponse de Edenmoor

Hi Penny,

Thank you for taking the time to leave us a review. We're really pleased to hear you found the ordering process and delivery to be good.

We're sorry to hear that your order arrived mostly defrosted, especially as it was intended to last several meals. While our packaging is designed to keep products frozen in transit, that's clearly not the experience you had, and we appreciate you bringing it to our attention.

We're also disappointed to hear that the lasagne, shepherd's pie, and especially the chips didn't meet your expectations. The chips being overly salty is certainly not the standard we aim for, and your comments have been shared with our kitchen team so they can investigate.

We genuinely value your feedback as it helps us improve. Moving forward, if you should ever have an issue, please get in touch with our customer care team, quoting your order number, and we'll be happy to help as this allows us to look into things.

Thank you again for your honest feedback, and we hope we'll have the chance to provide you with a much better experience in the future.

Best Wishes,
James

Noté 5 sur 5 étoiles

The food that we ordered was delicious…

The food that we ordered was delicious from the sausages, to pies and desserts. The food was packaged exceptionally well and was frozen on delivery, in spite of the extremely hot weather. Such an amazing array of amazing quality food at a great price from a wonderful family farm. Delivery was quick and efficient. Would highly recommend.

3 juillet 2026
Avis spontané
Noté 3 sur 5 étoiles

5 Star Chicken

5 Star Chicken. fab flavour would buy again - next level compared to supermarkets best.

5 Star Smoked bacon - perfect.

1 Star bland tasteless sausages.

1 juillet 2026
Avis spontané
Logo de Edenmoor

Réponse de Edenmoor

Good Afternoon,

Thank you for taking the time to leave a review.

We're delighted to hear you enjoyed the chicken and smoked bacon and that they stood out compared to supermarket alternatives.

We're sorry to hear our sausages didn't meet your expectations. We keep our recipe deliberately simple, using high-quality, high-welfare pork with minimal seasoning to let the quality of the meat speak for itself. We appreciate that this style won't suit everyone's taste, and your feedback is valuable as we continue to refine our range.

Thank you again for your honest comments, and we hope to welcome you back again soon.

Best Wishes,
James

Noté 3 sur 5 étoiles

This is NOT the original Pipers Farm.

Everything was fine except for the customer service which appears to have suffered since Edenmoor took over. They sent me a promotional money off email so I ordered. Unfortunately, I had not seen that I had to order at least £100 to get the discount. I emailed immediately to cancel. They ignored my cancellation request and delivered. I have discovered that he original Pipers Farm is trading at Pipers & Co

1 juillet 2026
Avis spontané
Logo de Edenmoor

Réponse de Edenmoor

Hi David,

Thank you for your feedback.

We're sorry to hear you were disappointed with your experience.

We did receive your email after your order had been placed, however, by that point it had already entered our fulfilment process and could no longer be cancelled. We responded as soon as we were able to explain this, but unfortunately it wasn't possible to stop the order before dispatch as it was being delivered the next day.

Our promotional offers, including any minimum spend requirements, are clearly stated within the email and the terms of the promotion.

We appreciate your comments regarding customer service and are continually working to provide the high standard of service our customers expect. Pipers Farm rebranded to Edenmoor in February this year and have continued to share the wonderful products that our customers have come to enjoy over the years.

Thank you for taking the time to share your experience.

Best Wishes,
James

Noté 1 sur 5 étoiles

Very disappointed with my first order…

Very disappointed with my first order which included 1kg of breakfast sausages for when the grandchildren stay during the holidays - 14 days time. They arrived, some fully defrosted, probably having been in a hot van most of the day. I collected them from the driver so they were not left outside in the heat at all. The ice packs were partially defrosted too. The advice from James on Customer Service was that the sausages should be eaten within 3 days and that they are working towards adding extra ice during this hot spell. I appreciate it is hot but there was no apology and I’ve ending up re freezing them against their advice. There are two of us and we don’t eat sausages and family are not local to pass them on to.

7 juillet 2026
Avis spontané
Logo de Edenmoor

Réponse de Edenmoor

Hi Nici,

Thank you for taking the time to leave your feedback.

We're sorry to hear you were disappointed with your first order.

When you contacted us, you advised that the sausages had arrived defrosted. As we hadn't been provided with any photos or further information to confirm their condition, we responded with food safety guidance that fully defrosted sausages should be consumed within three days and asked for further details so we could investigate the issue.

Our team was awaiting your response before determining the appropriate resolution, as we were unable to assess the situation without additional evidence.

We appreciate your feedback regarding the recent hot weather and are continually reviewing our packaging, including the use of additional ice packs during periods of exceptionally high temperatures, to help maintain product temperatures in transit.

Thank you again for bringing this to our attention.

Best Wishes,
Edenmoor

Noté 5 sur 5 étoiles

This is an excellent company and all…

This is an excellent company and all the products I have received are well packaged and excellent quality.
I’m in Scotland and buy from them for my dogs too (offal) and I can tell the difference as can the dogs!!
They use local abattoirs that ensure the animals are fully stunned (non recoverable) that’s a priority for me
Would thoroughly recommend them

3 juillet 2026
Avis spontané

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