The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... Voir plus
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The pitpat gps tracker is great and I've been using it since it was released and before that the activity tracker. I've been using them since may 2020. The customer service when you have any issues is... Voir plus
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I’ve used Pit Pat on my dog Loki for almost a year now and can certainly recommend it and have done to a lot of dog owners we’ve met. I use it to see how much daily exercise Loki has which is real... Voir plus
L'entreprise a répondu
Really wanted to love this but have used it twice in 2 years, its pretty useless for me unfortunately. We live in a rural area and although we have good signal (3 or 4 bars of 4G), the unit reports c... Voir plus
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À propos de l'entreprise
À propos de PitPat
Écrit par l'entreprise
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Coordonnées de contact
5 Brooklands Avenue, CB2 8BB, Cambridge, Royaume-Uni
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Excellent
4 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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App and connection very slow
11 avril 2026
This company is just the best
This company is just the best, great communication, informative and friendly.
Excellent all round
11 avril 2026
Good products as always but a letter to…
Good products as always but a letter to another customer was included in my package - so presumably she got mine ! I did ring up and point out the error
10 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
One of our pitpat units stopped working…
One of our pitpat units stopped working and the replacement service was easy and arrived next day.
3 avril 2026
Réponse : PitPat
Hello Daren
Thank you for your review.
I'm glad to hear our support team were on hand to get you back up and PitPat-ing again :)
I’ve used Pit Pat on my dog Loki for…
I’ve used Pit Pat on my dog Loki for almost a year now and can certainly recommend it and have done to a lot of dog owners we’ve met. I use it to see how much daily exercise Loki has which is really addictive!
The customer service is amazing too.
When I’ve ordered items they arrive by next delivery day.
8 avril 2026
Réponse : PitPat
Hello Lorraine
Thank you for getting in touch.
I'm so glad that you are enjoying keeping an eye on Loki's activity. It really is fascinating what our doggos get up to daily!
Easy to set up and use
Easy to set up and use. App is easy to navigate and gives peace of mind that tacking is always there for back up should the need arise
7 avril 2026
Réponse : PitPat
Hello Nesta
Thank you for your review.
I'm so glad that you are finding the app easy to use and it is great to give us peace of mind for when our dog takes off on their adventures.
Potentially 5stars but....
Would have given 5stars except the battery doesn't last very long - probably 3 days, before needing a recharge.
10 avril 2026
Réponse : PitPat
Hello David
Thank you for your review.
I appreciate the 4 star review, but obviously it would be great if we could improve this to a 5 star for you.
Looking at your logs, it does seem like the device is sitting on a network that can cause it to drain slightly quicker. However, this may be the strongest network in the area.
Please feel free to reach out to us directly at help@pitpat.com if you do require any assistance.
Really wanted to love this but….
Really wanted to love this but have used it twice in 2 years, its pretty useless for me unfortunately. We live in a rural area and although we have good signal (3 or 4 bars of 4G), the unit reports constant very slow signal. Rarely can we find a satellite (no tall buildings or trees nearby). When it does randomly connect, it only shows the dogs location every few minutes- I need a live location to find him (maybe this is possible when you ‘start a walk’ but Ive never been able to find signal and gos to do this). I also need geofencing so im altered when he leaves our land. There are cheaper products out there which live locate and geofence so this priduct was wasted money for me.
Shame, lovely branding and customer service- a pitpat 2.0 is needed
15 avril 2026
Avis spontané
Réponse : PitPat
Hi Emma,
Many thanks for sharing your thoughts here on Trustpilot.
We appreciate your feedback and are sorry the device hasn't met your needs in your rural area.
We will share this information with our team for future improvements.
Thank you for your comments regarding our branding and service.
We hope that you find a suitable alternative method to you keep your dog safe.
Many thanks,
Mark - Customer Support
Réponse : PitPat
Hello Paul
Thank you for your review.
Great to hear you have had a positive experience with our support hounds and we could get you back up and PitPat-ing quickly.
Rarely gets a signal
Rarely get a signal to track my dog on any of the walks I do even when I have a good phone signal and internet on my phone. Pretty pointless fo me really.
31 mars 2026
Réponse : PitPat
Hello
Thank you for getting in touch.
I'm sorry to hear you are having a poor experience so far with your tracking. I can see you have reached out to us, but unfortunately we never heard back from you.
I've taken a look at your logs and there are a few things you can try to improve things.
Please click on your dog's profile photo and scroll down to Adjust Settings. You can then swap this to Urgent.
Before heading out on any adventures, we would recommend selecting Start A Walk. I normally do mine around 5 minutes before leaving the house. So that, when you do need to use Find My Dog, you should find it much quicker. Just remember to End A Walk when you return in order to preserve the battery.
Lauren - Customer Support
Good customer service but tracker no…
Good customer service but tracker no where as reliable than when we first started using Pit Pat
8 avril 2026
Réponse : PitPat
Hello Tony
Thank you for your review.
I'm sorry to hear you are having a poor experience with your device compared to previous models . However, I hope your dog enjoyed the thank you gifts we sent as you have decided to renew your PitPat Insurance with us.
I can see you are currently in correspondence with us regarding your dogs lost PitPat and hopefully the coordinates should help. I have also sent across the what3words link for you.
Please let us know how you get on.
Lauren - Customer Support
No issues delivery on time
No issues delivery on time, instructions clear. All in all a good experience. Tested the GPS and was spot on.
2 avril 2026
Réponse : PitPat
Hello Michael.
Thank you for your review.
We're happy to hear that the delivery was on time and the instructions were clear. We appreciate you letting us know about your good experience and GPS testing!
Excellent customer service
Excellent customer service. Great to be able to email or call and to actually get a quick response and get the issue resolved. Polite, professional team and a great product.
9 avril 2026
Réponse : PitPat
Hello
Thank you for your review.
I'm so glad that our Support Hounds were on hand to lend a paw when needed and you were able to reach us easily.
Positive experience
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog.
Little rewards are generated by continually monitoring and also by using their pet insurance. Staff always supportive and keen to help.
Overall, a truly positive experience.
8 avril 2026
Réponse : PitPat
Hello
Thank you for such a lovely review.
I'm so glad that you are enjoying the device and app so far and that it gives you that peace of mind in case your dog heads off on their own adventures.
Great devise to see how much my pooch…
Great devise to see how much my pooch does on a walk each day. When my devise broke the customer services were really helpful.
8 avril 2026
Réponse : PitPat
Hello Tracy
Thank you for your review.
I'm glad to hear that we managed to get you back up and PitPat-ing again. It really is fascinating how many steps our doggos do :)
Lost a pit pat device so contacted the…
Lost a pit pat device so contacted the company who responded quickly with a 50% discount on a replacement device . Fast delivery so very happy with the service
1 avril 2026
Réponse : PitPat
Hello Beryl
Thank you for your review.
I'm so glad to hear we were able to assist with a replacement device to keep an eye on your dog.
The pitpat gps tracker is great and…
The pitpat gps tracker is great and I've been using it since it was released and before that the activity tracker. I've been using them since may 2020. The customer service when you have any issues is fantastic. I'm also using the pet insurance and the service is also exemplary. I'd give them 6 stars if I could.
8 avril 2026
Réponse : PitPat
Hello Christopher
Thank you for your review and for being such a loyal member of Our Pack :) Your dedication to us is really appreciated.
I will pass your feedback onto our Insurance team as well.
Thank you for trusting us to help with the health and well-being of your dog.
Lauren - Customer Support
Amazing in every aspect
Great product, & customer service is top class.
Called regarding an inquiry, phone was answered in seconds & the gentleman was so helpful & took the time to help in every way.
Can’t recommend enough.
Thank you PitPat team.
8 avril 2026
Réponse : PitPat
Hello Gavin
Thank you for your review.
I'm glad to hear our Support Hounds were on hand when needed to assist and get you back up and PitPat-ing again :)
I will pass your lovely feedback onto the team.
I just got Kitty a replacement PitPat…
I just got Kitty a replacement PitPat because the battery gave up after several years of service in the UK and different European countries.
A great little gem of kit for us travelers.
8 avril 2026
Réponse : PitPat
Hello Eva
Thank you for your review.
I'm glad to hear the PitPat gives you peace of mind for your adventures abroad with Kitty :)
Réponse : PitPat
Hi Mr Taylor,
We're glad you found it quick and easy. Thank you for your feedback; we appreciate it a lot.
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