Plane Saver Credit UnionAvis 

What a great experience, plane saver have taken such a weight off my mind with a consolation loan and even paid my debts straight off for me!
Doyin Arowolo was responsive and answered any questions that I had promptly and efficiently.
I now have one affordable payment that gives me breathing space with my expendable income and I get to save money while I’m paying off the loan, which is a massive bonus!
5* service and I would highly recommend

I’m very disappointed with the way Plane Saver has handled my situation. I reached out to them after a genuine change in my financial circumstances, provided proof of my reduced income, and explained that I’m setting up a Debt Management Plan (DMP) with PayPlan to manage my repayments responsibly.

Despite being open and proactive, I’ve found their communication to be rude, unhelpful, and at times quite threatening. I’ve already had to go through one formal complaint after a member of their financial support team told me they couldn’t help with what they called my “self-induced financial hardship.” That comment was completely inappropriate and incredibly discouraging — especially from a credit union that promotes supporting members in financial difficulty. (Named Paul Goodstein)

Sadly, even after that complaint, I’ve continued to experience poor treatment and a lack of empathy. Their responses have made me feel anxious, embarrassed, and unsupported at a time when I’ve done everything possible to communicate honestly and seek help.

I truly expected better from a member-focused organisation. I hope Plane Saver reviews the way they treat customers who are struggling and ensures their staff receive proper training in compassion and financial vulnerability.

Please choose carefully before you commit to any type of credit agreement with such company, all my other creditors have been nothing but supportive

Easy to apply answers are quick

Paul Goodstein - you are an asset to the company! I would recommend Planesaver to anyone, they truly care for their customers and do everything they can to help you manage your debt! I am now able to pay off my debts aswell as save money and live my life in Australia. Being in debt causes many stresses but Paul and Planesaver have truly helped me manage to balance it all so I can live comfortably. I can’t thank Paul enough for his support over the years! Thank you again, Tash

Great customer service just amazing huge thanks all team members.

Service was first class from helping with everything to phone calls to help u out 10/10 great service

Amazing company , easy , fast and efficient. Loan drawn down the same day and they actually show they care for their customer. Big thanks to John Lovell in the lending team , kind and honest guys

Doyin was nothing short of Amazing. The process was swift without any hassle.
Thank you Doyin for making the journey a pleasant experience

Applied for 20k on the Thursday, was in the bank on the Monday by 4.30pm. Has really helped take back control with one easy payment

Found Plane Saver by accident when searching for a loan provider. Seen their website, and after my own due diligence decided to apply. The process is very hands on which makes you feel like you’re really being taken care of and that everything is being handled correctly; it’s a nice mixture of modern-day technology for proving financial information, and amazing old-fashioned customer service where you can talk directly to someone.

The service I received from Nabeela (Financial Solution Officer) was absolutely fantastic, she kept me up to date at every stage, answered many of my questions before I could even ask, then answered the many additional questions I had. All while making the process as easy, and as smooth as possible.

Based on my experience, I couldn’t recommend Plane Saver enough.

These guys are just great. The whole process is so easy a few simple questions link your bank and send documents thats it.
A special thank you to Nick who sorted it all out - such a relief to be back in control.
Give them a call you wont be sorry

Absolutely waste off time ! So I applied for a loan an a got rejected fair enough , how ever the reason I’m writing this review is because stated applying they kept asking / emailing me for the same information over again ! Why do you want the loan etc , I was asked too fill out additional forms and breake down what I was going too do with the loan ! I thought ok this is abit personal I’ve never had this before so I told them , tune I didn’t hear anything from them for days ! So I contacted them and they said oh it’s showing on your bank information you make regular transfers too another bank in your name ! ( what this had too do with them in regards too my loan is none off there buisness ! ) anyway they asked for three months staments from this account ! I thought well if they gonna give me a loan I’ll do this ! Again didn’t hear anything from them for 48 hours so contacted them for a third time spoke too the rudest representative I’ve over the phone , after the call received an email stating I was declined agate EV handing them handfuls off my personal information and eveidence showing I’ve over 400 transactions too credit card and finance aggrements etc and never missed a payment in the last 10 years !! Stay away the EV just seem a crooked firm out too steal data !! You’ve been warned !

A DECEITFUL AND LYING BUSINESS.

I have received NO INCENTIVE to write this review.

Recently applied for a £8k debt refinance loan to help reduce my interest payments and also save money every month. Was pre-approved and 100% guranteed a loan with Plane Saver Credit Union for £8k. The whole application process took more then one week to complete where I was asked to provide lots of documents. At one point I thought I was going to be asked to also provide a urine sample or blood sample too to prove who I am.

After 8 days of waiting, I then get told more final checks were to be done, after which despite being pre-approved and guaranteed the £8k loan after waiting all day today. I then get sent an email and text to say my loan application has been unsuccessful. I thought Credit Unions were there to help people but this Credit Union is 100% deceitful and corrupt to the core. They now have all my paperwork including financial documents which they can now sell to third parties including scam artists. If you have no intention of lending say it the first opportunity do not lie and string people along and deceive them. Such a deceitful way is no way a fair way to TREAT A CUSTOMER FAIRLY.

PLEASE DO NOT BE FOOLED BY THEIR FAKE REVIEWS. THE TRUTH IS EVERYONE MUST AVOID THIS CREDIT UNION LIKE COVID.

THE FCA MUST WIPE THIS BUSINESS OFF THE FACE OF THE EARTH, 100% DECEIVERS AND NOTHING BUT PURE NASTY SCUMBAGS.

A BUNCH OF PURE EVIL ROBOTS WHO ARE UNWORTHY OF BEING CALLED HUMAN BEINGS. THEIR OFFER OF ME RAISING A COMPLAINT WILL BE DECLINED THEY MUST THIBK IM STUPID OR JUST DUMB DISGUSTING

THIS REVIEW WILL BE SHARED ACROSS MANY FEEDBACK FORUMS. TO GIVE ALL FUTURE APPLICANTS A PRE WARNING DO NOT APPLY TO PLANE SAVER. THEY ARE THE DEVIL IN DISGUISE.YOU WILL END UP WITH NOTHING.

#SHUTDOWN PLANESAVER
#WIPEOUT PLANESAVER

Excellent service and prompt

Great engagement and help throughout the process. I was guided for the correct information they required and they were very helpful on the phone discussing best options

The advisor was very helpful and made my options very clear. I am grateful for their help and support

The only company who listened to me about my individual circumstances and offered me a loan perfect for my needs. Exceptional customer service.
I spoke with John Lovell who was attentive and transparent throughout .

just brilliant the lending team understand your needs and the credit control team do actually go out their way to help us. A true credit union. Cant believe i never heard of them sooner. 5* to everyone and credit to all the people I spoke to.

The loans officer (Doyin) was very thorough, helpful and efficient. All aspects of my application were processed swiftly and it was an easy process that wasn't as cumbersome as I've experienced elsewhere. Highly recommend.

The whole process from start to finish was managed extremely well. Contact from the team at plane savers was excellent. Particular mention to John who managed by application. Very professional, polite , efficient and kept me up to date with the progress on my application. Thank you