Platinum Cleaners Avis 

Region: high Wycombe, bucks.

I had my sofa frame and carpets cleaned.

I was satisfied with the carpet cleaning however my sofas were still grubby after the clean. The ‘technician’ explain Ed he did the best he could on the grubby patches, fine. However during the sofa cleaning process considerable damage was done to our wooden floor. The chemicals used stripped away the varnish so we are left with streaks all over the floor and the wet sofa was push up against the wall after it had been cleaned which has damaged paint work. We were not told to cover the floors otherwise I would have put towels down to prevent this. What makes this even worse that I’m sure the technician knew he had done this and made our floors so wet that it covered up the marks and we only saw them once the floor started to dry out several hours later.

I have contacted them several times via phone and email and had no response. Have seen that serval people have also been ignored when they try to complain. AVOID.

We started using Platinum Star last winter and have been very satisfied with their services. Deana has been our cleaner and she is excellent. She is always pleasant and cheerful. We love having her in our home.

London team did a carpet clean in my house. Easy to book, Very professional, and great job. Carpet looked amazing after. Very happy would recommend

Very friendly and courteous team that did a thorough and detailed clean leaving the house absolutely spotless

I booked an end of tenancy clean thru Anita, who was v professional over the phone.
Sharon and her team did a fantastic job. Would recommend and I will be using them again.

Super friendly family run business, professional team, experienced, speedy and superb job.
Easy to book, quote over the phone, the London team brought their own equipment and would highly recommend using them.

Great service from the lovely Anita and Sharon from The London Team

I had an end of tenancy clean performed by the London team 10 days ago and today I got my full deposit back! My landlord said it was spotlessly clean and I cannot thank Anita and her team enough! They cleaned every crack and crevice of the property and left it feeling and looking brand new! I recommend platinum cleaners London to anybody needing any cleaning help - from kitchen appliances to full house turnovers. 10/10

I had my double oven cleaned today and my gas hob by Anita Sharon and George from the London Team.
They spent well over an hour restoring my appliances to an impeccable standard. They literally look brand new. I am so happy and would completely recommend this service.

TERRIBLE SERVICE! We paid a lot of money for an end of tenancy clean and the inspector found areas in EVERY room that required additional cleaning so our deposit was deducted. They refused to accept responsibility eventhough we shared the detailed inspection report with them. ABSOLUTELY CANNOT RECOMMEND

The London team did a fantastic job deep cleaning my new house, which definitely needed a deep clean when we moved in! They slogged away in 30+ degrees heat cleaning everything possible. Friendly and communicative, and stayed for as long as it took to finish the job. Thanks Anita and Sharon, you made moving much more pleasant!

Even 1 star is too much, if I could give 0 stars, I would.

I instructed them to carry out deep cleaning of my property in the East Midlands area, over the course of two full consecutive days due to end of construction works.

Asum the office manager took a deposit of 50% payment at the time of booking and then the remaining balance the day before the cleaners were due to arrive citing my previous rescheduling request (as I had to be admitted into hospital on an emergency basis which he was informed of). Not only did he require the full payment prior to providing the service but he also had the audacity to add a significant cancellation fee. As I had already paid the 50% deposit, he had me at his mercy so in good faith I made the payment as I needed the cleaning to be outsourced due to my ill health.

Day 1 - the cleaner, Laxmi tuned up half an hour late and left a substandard and incomplete job after only half a day at 1.30pm and that too without making me aware that he was leaving. As it was a Sunday, Asum the office manager was unavailable so I had to wait until the following day to raise the issues.

The cleaner did such a poor job, things like dust which requires no scrubbing were still right there. On many occasions he would attempt to clean an area of the floor and then proceed to walk over it again with his shoes on making it patch dirty again. His cleaning was abysmal. He outright refused to clean the floors and doors. Where he "cleaned" all the dust was still visibly there. He then proceeded to complain about how far he had to travel back as he drove down from High Wycome. Consequently every job I assigned to him, he kept on telling me to delegate to the cleaner (his manager) due to arrive on Day 2 so he could return early. I could go on and on about the sorry state of affairs this cleaner left for me...

Day 2 - the second cleaner James (who was Laxmi's manager) arrived. Immediately upon arriving he informed me that he was only booked for half a day and had to leave at midday as he had another job in Stevenage. Despite paying for a cleaner for the full day, Asum only booked James in for half a day.

I raised all of the issues with James onsite and with Asum over the phone in James' presence. James was in full agreement that the quality of Laxmi's work was atrocious and there were several subsequent phone calls between him and Asum and then myself and Asum as a result.

I was assured by Asum that there would be a third cleaner coming out the following day to complete the job and he would call me in the afternoon to confirm the time and in the meantime James would remedy Laxmi's work. Unfortunately as James had to leave by midday he was unable to remedy Laxmi's work and furthermore he was unable to carry out his own cleaning tasks due to this. The carpet cleaning service I had booked had not even been attempted, bathrooms remained unclean, floors dirty, kitchen not even set foot in, again, I could go on and on.

James left after his half a day and afternoon came and went but no contact from Asum was forthcoming despite several phone calls to him.

Day 3 - I still had not heard nothing from Asum despite several phone calls, messages left with his colleague Ruhi and emails from my husband.

Eventually I gave up trying to contact him as I was not getting anywhere and it was taking up too much of my time. I was clearly being ghosted.

Please save yourself the hassle and avoid these conmen.

Excellent service! Thanks so much Anita, Sharon and George from London team

Highly recommended

Amazing Services, great team

Amazing cleaning service! The Hertfordshire team came out to do a fantastic clean. Polite and reliable!

The London team are excellent.

This was the second time that they've cleaned our carpet. They are thorough, friendly and prompt. Cannot recommend them highly enough.

The London Platinum cleaners team totally came to my rescue! With 24hours’ notice they sent a team of four people to clean a flat a tenant had left in a real state. They were hardworking, good company and kept going until the job was done!

Do not use this company! Bath cleaners

I booked 4 hours to clean my flat. The cleaner did not bother to stay the full 4 hours, left his own personal waste in our bin without using a bin bag, and it was clear he did not Hoover and dust properly ! There was dust remaining on the surfaces I had specifically pointed out to cleaner, as well as clumps of dust and hairs on the carpet and bathrooms.
Moreover, when I emailed customer service, I was met with very rude and snide remarks from the company, who never denied that their cleaner did a bad job and did not stay the entire 4 hours, but refused to consider even a partial refund (when pricing is per hour, and I paid for a service I did not receive). I am very disappointed and lost £150 in this process ! Do not use this company if you are in Bath area, they are quite literally scammers who do not prioritize efficient cleaning and professionalism.

The London team was incredible to deal with, they were so easy to deal with on WhatsApp, so communicative, were super punctual and quick and beyond friendly! I'm super stoked with the result as well. I only got one bedroom done but I will be asking them back to do the rest of the house!

Sharon & George were fantastic !
They really listened my need and made the extra mile.
Highly recommended
Thank you all