Platinum Chemicals Ltd Avis 

59
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Purchased the concentrated water repellent for masonry...fantastic results and will cover far more than expected even when applied liberally. Great service, arrived after less than 24 hrs from orderi... Voir plus

Noté 5 sur 5 étoiles

What a fabulous company. Easy to order and fairly priced. Great communication and item was delivered promptly. Highly recommend and will definately order from Platinum Chemicals again.

Noté 5 sur 5 étoiles

Order of Wykamol ThermalDry Anti-Condensation paint, and MCS 3 additive arrived promptly and extremely securely packaged to ensure no potential leakage. Also came with product data sheet. I'd not... Voir plus

Noté 5 sur 5 étoiles

Fast shipping shame I have to ship to a uk address as I live in France and can not get anything like deepkill over here. They still drill and plug the beams then can’t go in the property for three mon... Voir plus

À propos de l'entreprise

  1. Magasin de materiaux de construction

Écrit par l'entreprise

Supplier of specialist chemicals to treat dampness, wood boring insects, dry and wet rot.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

59 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,6

Tous les avis

(59)

46 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

Had a problem with dampproof, contacted Platinum late afternoon and the product was dispatched along with the equipment to use it the next day.

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service and great product

I had just discovered a problem with woodworm in/on a really small item of furniture and was lucky enough to contact Platinum Chemicals to ask about a suitable product to apply.

The person who answered my call and the technician/engineer who listened to my query are both courteous and competent. I was advised as to the item I needed, a modest quantity, not being coaxed into a more expensive and larger one and I placed the order.

This was in the afternoon, and I was stunned to take delivery of it early the next morning.

What incredible service!

Take a bow, Platinum Chemicals.

The furniture was treated with the solution the same day, to my great relief as I know I caught the infestation in time before it had the chance to spread to the rest of my home.

I’m also impressed with your choice of delivery company (see the separate review done on Trustpilot for it). New to me, and way better than the usual companies I’ve had to deal with in the past.

14 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Selling With No Stock

After hearing nothing for 5 days after ordering, I asked for an update. Apparently, as my order was being processed, they noticed the sell by date was out. New stock was expected very soon.
Today, 12 days from the order, with no delivery date in sight, I cancelled my order.

16 avril 2026
Avis spontané
Logo de Platinum Chemicals Ltd

Réponse de Platinum Chemicals Ltd

This review is not an accurate reflection of what happened.

We did have stock of the product when the order was placed. However, when processing the order, we found that the remaining stock was past its expiry date. Rather than knowingly send you expired material, we held the order and immediately ordered fresh stock from the manufacturer.

This was not a case of “selling with no stock”. It was a case of us refusing to dispatch out-of-date product to a customer in good faith.

The product ordered is not a high-volume line, so we did not have large quantities of alternative in-date stock sitting on the shelf. Unfortunately, the manufacturer had no UK stock available at the time, meaning the replacement stock had to be shipped from their headquarters in Belgium. We chased this repeatedly and were given changing ETAs, which caused the delay.

We accept that the delay was frustrating, but the suggestion that we were simply selling products we did not have is incorrect. We acted responsibly by not sending expired stock, ordered fresh product straight away, and chased the manufacturer while waiting for supply.

Your order was cancelled and refunded immediately as requested.

Noté 5 sur 5 étoiles

Unbeatable price for grab adhesive!

I was after a few tubes of grab adhesive for PVC panelling. I looked online and all my local building suppliers were massively more expensive than Plantinum Chemicals. It was worth buying 3 with postage which was also reasonable rather than shop local at the big named stores. Definitely will use them again.

19 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I spoke to a very helpful person who…

I spoke to a very helpful person who advised what I needed for deathwatch and how to apply the Lignum. It doesn’t smell or drip. I only had a small lintel to apply it to which may have had deathwatch in the past.

25 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Hassle free on time purchase

Second time this year using Platinum for clients damproofing. Product works well and creates a DPC over the following months. Placed the order online the afternoon before to arrive on my doorstep via courier first thing the following morning, with courier time updates also. Top company delivering what you need hassle free.

10 février 2026
Avis spontané

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