Platinum Valet - Approved Meet & Greet Operator Avis 

231
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Both the drop off & pick up were brilliant. Staff on hand, polite & courteous. Mileage was taken & any damage noted at drop off. Short walk to departures. Car only travelled 13 miles in total. Superb... Voir plus

Noté 5 sur 5 étoiles

Flawless experience. Platinum were there to receive our vehicle even though we were 30 minutes earlier than originally expected, and our vehicle was there waiting for us on our return. Perfect, thanks... Voir plus

Noté 5 sur 5 étoiles

Drop off and pick up was very efficient and quick. In both cases there was a member of staff waiting in the valet parking area and we were attended to immediately. The staff were very friendly and po... Voir plus

Noté 5 sur 5 étoiles

Would definitely use this service again. Living down south - we tend to use Gatwick / Heathrow parking services. This is the first time we’ve flown from Birmingham Airport and the parking service was... Voir plus

À propos de l'entreprise

  1. Service de voiturier
  2. Aéroport

Écrit par l'entreprise

Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

231 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 56 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,6

Tous les avis

(231)

172 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fantastic service from start to finish

Fantastic service from start to finish.
Helpful on the phone, super easy parking right near departures.
Steve collected our car from us before the holiday and met us on our arrival back in the UK.
Will definitely be using for every Birmingham flight going forward!
Thank you! X

27 octobre 2025
Avis spontané
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Réponse de Platinum Valet - Approved Meet & Greet Operator

Hi Franky,

Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our service fantastic from start to finish.

It’s great to know Steve looked after you so well and made both drop-off and collection super easy and stress-free — he’ll be delighted with your feedback.

We really appreciate your kind words and your loyalty — we look forward to welcoming you back for all your future Birmingham flights!

Kind regards,
The Platinum Valet Team

Noté 5 sur 5 étoiles

Amazing service

Amazing service, ran by lovely people. I accidentally left my phone in the car and they had driven away and made it back to their car park but kindly they drove back round to return it free of charge. Thanks so much :) xx

27 octobre 2025
Avis spontané
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Réponse de Platinum Valet - Approved Meet & Greet Operator

Hi Aimee,

Thank you for your amazing 5-star review! We’re so pleased to hear that you had such a positive experience with our team.

We’re glad we could get your phone back to you quickly — our team always tries to go the extra mile to help our customers, so it’s lovely to know that was appreciated.

Thank you again for your kind words, and we look forward to welcoming you back next time you travel.

Kind regards,
The Platinum Valet Team

Noté 5 sur 5 étoiles

Extremely Professional Service

We were met by Harry, who was very friendly, & helped us with our luggage.
He was extremely professional, checked that there was no damage to the car, asked for the mileage & how full the petrol tank was, which he added to the paperwork.
On return, I called him once we had landed, and by the time we had got through customs & walked over to the meeting area, he came back with my car.
All in all, extremely good service, and I will definitely use them again.

18 octobre 2025
Avis spontané
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Réponse de Platinum Valet - Approved Meet & Greet Operator

Hi Julie,

Thank you for your excellent 5-star review! We’re delighted to hear that Harry provided such a professional and friendly service, taking care of every detail from start to finish.

It’s great to know that the handover process was smooth both on departure and return — we always aim to make things as easy and reassuring as possible for our customers.

We truly appreciate your kind words and look forward to welcoming you back again soon.

Kind regards,
The Platinum Valet Team

Noté 5 sur 5 étoiles

Great service for arrival and pick up…

Great service for arrival and pick up enhanced by the fact that they had to return to the airport as some idiot had left their phone and cards in the car, thanks Hari...would highly recommend, great price as well.

19 octobre 2025
Avis spontané
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Réponse de Platinum Valet - Approved Meet & Greet Operator

Hi Mr Mills,

Thank you for your brilliant 5-star review! We’re so glad to hear you were happy with the service from start to finish — even with the little phone-and-cards adventure!

Harry will be delighted to know his extra effort was appreciated. We’re always happy to help wherever we can, and it’s great to know you found our service convenient and great value.

Thank you for your kind words and recommendation — we look forward to welcoming you back again soon.

Kind regards,
The Platinum Valet Team

Noté 5 sur 5 étoiles

The best there is

Fantastic experience- efficient, courteous and offered additional services like cleaning and charging. They checked the car thoroughly and noted charge before driving off. Also requested us to check the car after and asked for my passport ID to ensure i’m the owner. That demonstrates their vigilance.

I’m a serial user of Meet and Greet - Platinum valet is the best i’ve used. Very highly recommended.

19 octobre 2025
Avis spontané
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Réponse de Platinum Valet - Approved Meet & Greet Operator

Hi Ken,

Thank you for your incredible 5-star review! We’re thrilled to hear that you had such a fantastic experience and that our team’s efficiency, courtesy, and attention to detail stood out.

We take pride in offering a secure and trustworthy service, so it’s great to know our thorough checks and extra touches like cleaning and charging made such a positive impression.

Coming from a frequent meet-and-greet user, your kind words mean a lot — we’re truly grateful for your recommendation and look forward to welcoming you back again soon.

Kind regards,
The Platinum Valet Team

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service

19 octobre 2025
Avis spontané
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Réponse de Platinum Valet - Approved Meet & Greet Operator

Hi Kazeem,

Thank you for your excellent 5-star review! We’re so pleased to hear that you were happy with the customer service you received.

Our team always aims to make every experience smooth and friendly, and it’s great to know that came across.

Kind regards,
The Platinum Valet Team

Noté 5 sur 5 étoiles

Great experience would recommend

Great experience. Very professional and polite

2 octobre 2025
Avis spontané
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Réponse de Platinum Valet - Approved Meet & Greet Operator

Hi Barry,

Thank you for your excellent 5-star review! We’re so pleased to hear that you were happy with the customer service you received.

Our team always aims to make every experience smooth and friendly, and it’s great to know that came across.

Kind regards,
The Platinum Valet Team

Noté 5 sur 5 étoiles

Excellent service from the team

Excellent service from the team. We called around 30 minutes before arrival, had to wait around 5 minutes which wasn't an issue. We scanned my car together, both noted down mileage etc. and that was it. Then a 2 minute walk to departures. On return, called as soon as we landed and they said they'd be there waiting for us, and they were. Both checked over my car/mileage (they insisted), all was in order. They also advised my battery was flat and they'd had to jump start to get it back to me.

9 octobre 2025
Avis spontané
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Réponse de Platinum Valet - Approved Meet & Greet Operator

Hi Stephen,

Thank you for your excellent 5-star review! We’re delighted to hear that you found our service smooth, efficient, and professional from start to finish.

It’s great to know the handovers were handled thoroughly, with full checks and transparency — that’s exactly the standard we aim for. We’re also glad our team were able to assist with your flat battery so everything was ready for your return.

We really appreciate your kind words and look forward to welcoming you back again soon.

Kind regards,
The Platinum Valet Team

Noté 5 sur 5 étoiles

Great service from start to finish.

Great service from start to finish.
We phoned to give them a ETA at the airport and a lovely man was waiting to collect the car on our arrival.
Asked a few questions then handed the keys over.
Upon our return, when we landed, I called them and again, they were waiting for us.
Car looked great as the price included a free car wash.
He packed our cases in the boot for us and off we went.
Lovely friendly lads. Would definitely recommend.

27 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent M&G parking at BHX

I was a little apprehensive about booking with a new company but I have to say they were very impressive. The level of customer service is so good, nothing is too much trouble they are extremely efficient and they cleaned the car while I was away.

Big shout out to Harry, I will definitely be back.

2 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Platinum Valet

No hassle car was collected as soon as we arrived and called them back when waiting for my case and car was took back to the valet parking section at Birmingham airport and the was was cleaned outside free of charge.

16 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service, easy to find and very polite staff, Harry was great.

26 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent valet service!

Excellent valet service! The owner was friendly, professional, and went above and beyond by washing the car and even provided us water for the journey home. Pricing was very fair, and the overall experience was smooth and impressive. Highly recommend!

27 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Exceptional service

The overall service from the team was exceptional, communication was great with ease. The end to end process was easy with quick with drop off and pick up additional my valet cleaned car was to a high standard ready and waiting when I collected my bags. Harry tracked my flight and communicated through WhatsApp in which I requested.

Very happy will be using for my next business trip in two weeks.

25 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from Harry,

Excellent service from Harry, kept me informed on route to airport, very friendly had a good chat about my new JAECOO 7, same again on arrival, even 2 bottles of water in the car, definitely use again

13 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

First class

Booking was made easy. Contact at 1am in the morning was a pleasure. And the staff are first class. I use a lot of valet parking and I would say they are the best by far.

25 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

September Parking for 1 week

On arrival we met the staff member at valet parking at Birmingham Airport which meant a very short walk to check a bags. They properly inspected the car before departure to ensure it was returned in the same condition. Then on our return to the UK I called them after passport control although baggage claim took a little longer than expected my car looked pristine and was awaiting our collection. At the same valet parking spot which made it super quick and easy. My car was very clean and overall very happy with the service provided. Will definitely park with this company again.

22 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I couldn’t be happier with the valet parking service! Drop-off was quick and effortless, and my car was ready for me within minutes when I returned. The staff were incredibly friendly, professional, and attentive, making the whole process stress-free. It’s such a relief to skip the hassle of airport parking and know my car is in good hands. Fantastic customer service from start to finish—I’ll definitely be using this service every time I fly.

21 septembre 2025
Avis spontané

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