Not discounted. Another traveler on my trip, same hotel, same day, same type of room and their tickets were cheaper. Will go a different route next time instead of using plum benefits.
L'entreprise a répondu
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Lisez les avis des autres
Purchasing my gift cards took little effort to complete the transactions. I was able to access my gift cards from my email and apply them to my online purchases quickly. I love the savings through thi... Voir plus
L'entreprise a répondu
It got me an excellent rate for a rental car. Plum Benefits should just make sure they have the "pay later" option as a default, too. This was my first time using Plum Benefits, and I am happy with th... Voir plus
L'entreprise a répondu
My experience with this business used to be wonderful and it has since turned into a very untrustworthy company. Their system made an error when completing a recent booking and I have spent 3 months t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
5551 Vanguard Street, 32819, Orlando, Etats-Unis
- 4075973555
- trustpilot@plumbenefits.com
- plumbenefits.com
3,0
Moyen
383 avis
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A répondu à 100 % de ses avis négatifs
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FRIENDLY AND EASY-TO-NAVIGATE PURCHASE…
FRIENDLY AND EASY-TO-NAVIGATE PURCHASE SITE. GREAT DEAL ON MOVIE TICKETS ALLOWING WORKING FAMILIES TO TREAT THEMSELVES.
31 juillet 2026
Avis spontané
Réponse de Plum Benefits
Thank you for the great feedback. Enjoy all of our great deals!
The advertised rate on the website said…
The advertised rate on the website said $140 was the total including fees. But after I booked it the total was $159.63 and the cancellation expired the day before at midnight! Very bad come on and I won’t fall for that again
31 juillet 2026
Avis spontané
Réponse de Plum Benefits
Thank you for your feedback. We understand your frustration and are sorry that your experience did not meet your expectations.
The advertised room rate displayed during booking does not always include applicable taxes and government-imposed fees, which are added during checkout and reflected in the final total before purchase is completed. We understand how disappointing it can be when the final amount is higher than the initial room rate displayed.
We also apologize for any confusion regarding the cancellation policy. Cancellation deadlines and refund eligibility are displayed during the booking process and are set by the hotel or supplier. Once the cancellation window has passed, changes or refunds may no longer be available.
We appreciate you taking the time to share your concerns and will use your feedback to help improve the booking experience for future customers.
Réponse de Plum Benefits
We appreciate you and the feedback. Thank you and enjoy.
I love the discounts I find here and…
I love the discounts I find here and there!
11 juillet 2026
Avis spontané
Réponse de Plum Benefits
We appreciate you and the feedback. Thank you and enjoy.
i had went to the site and had to pay…
i had went to the site and had to pay additional $10 on top of the $25 i paid here. i felt that i was lied to on the price.
9 juillet 2026
Avis spontané
Réponse de Plum Benefits
We apologize for your disappointment. The additional $10 charge you encountered was likely a fee or upgrade collected directly by the venue or ticket provider and not part of the original ticket purchase through our site.
We understand how frustrating it can be when the total cost ends up being higher than expected. If you could provide your order number and details regarding the additional charge, we would be happy to review the purchase and determine exactly what occurred.
Thank you, and we look forward to assisting you.
Liked the ease of use of site
Liked the ease of use of site. But did not like that it seemed to misrepresent the final price. I ordered two tickets. It then took me to another screen where it entered tax. I thought the price looked good and continued on. It was only on the final page where I had to submit payment where the tax doubled. It only showed the tax for one ticket on the initial page. Seems a little misleading because then the price increased by over $40. I just think that when ordering more than one item when the site updates the taxes and fees it should do so for the total amount of items before the final payment page. That way, you know exactly how much you are paying.
9 juillet 2026
Avis spontané
Réponse de Plum Benefits
Thank you for your feedback. We understand your concern regarding the pricing displayed during the checkout process.
Taxes and fees are shown prior to the final purchase, and the total cost is displayed before payment is submitted. However, we appreciate your feedback that the initial tax amount appeared to reflect only one ticket, which made the increase on the final payment page seem unexpected.
Our goal is to provide a transparent booking experience, and we understand how seeing the total increase by more than $40 at the end of the process could be frustrating. We will share your comments with the appropriate team for review, as we agree that displaying the full taxes and fees for all selected items earlier in the checkout process would help guests better understand the total cost before reaching the payment page.
Thank you for taking the time to provide this detailed feedback.
Unversial Epic
I had bought tickets to Unversial Epic through Plum Benfits. The tickets clearly stated that I can use them at Epic at no additional charge. When I got to the park I was informed that I need to pay an additional $137.00 for the 3 tickets to get in the park. Plum Benfits refused to return my money. I won't be buying anything through them again.
24 juin 2026
Avis spontané
Réponse de Plum Benefits
We apologize for the frustration you experienced. The tickets sold through Plum Benefits are provided directly by Universal, and the parks included with your ticket are clearly listed before purchase. Based on the ticket information, the product purchased did not include admission to Epic Universe. Any additional charge required at the park would have been the difference needed to upgrade your ticket to include Epic Universe access.
We understand this was disappointing and regret any confusion. We encourage guests to carefully review the ticket details and included parks prior to completing their purchase. If you believe the ticket description you received stated otherwise, please provide your order number so we can review the details further.
Plum showed the rooms but they weren't…
Plum showed the rooms but they weren't acutally available. Took so long. Then a big tax comes out of nowhere at the end.
2 juillet 2026
Avis spontané
Réponse de Plum Benefits
Thank you for your feedback. We're sorry to hear about your experience.
Please provide us with your order number so we can review the details of your booking. Hotel availability is provided by our travel partners and can change in real time, and we'd like to investigate the issues you encountered with room availability.
Regarding taxes, applicable taxes and fees are displayed during the checkout process before a reservation is finalized. However, we understand your frustration if the final total was higher than expected.
Once we receive your order number, we'll be happy to review the reservation and address your concerns further.
I purchased a Regal 4-movie ticket…
I purchased a Regal 4-movie ticket package through a third-party vendor. When I went to Regal customer service to redeem my tickets, the representative scanned them and informed me that one of the tickets was a duplicate. She advised me to contact the third-party company where I purchased the package.
I called customer service and had one of the worst experiences I've ever had. The representative was unable to resolve my issue and repeatedly placed me on hold for long periods of time. During our 34-minute call, I was on hold for more than six minutes at one point alone. After waiting so long, I asked if my order could simply be canceled so I could purchase another package. She told me it could be canceled, but then put me on hold again, saying she needed to complete additional steps.
Before repurchasing, I repeatedly asked to speak with a supervisor because I was not confident the issue was being handled correctly. The representative told me no supervisors were available. I also asked for her name, and she refused to provide it.
Based on what she told me, I repurchased the ticket package. Unfortunately, I encountered the exact same problem again. During a later conversation, I was then told that my purchase could not be canceled because it was a final sale. This directly contradicted what I had been told earlier and caused me to spend even more money and waste even more time.
I am extremely disappointed with how this situation was handled. The representative was unprofessional, provided inconsistent information, refused my request to speak with a supervisor, and even refused to identify herself. This has been one of the worst customer service experiences I have ever had, and I expect this matter to be investigated and resolved promptly.
1 juillet 2026
Avis spontané
Réponse de Plum Benefits
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced.
Please provide us with your order number so that we can review the details of your purchase and investigate the issue regarding the duplicate ticket. We would also like the opportunity to review the interactions you had with our customer service team, including your concerns about the extended hold times, conflicting information regarding cancellation options, and your request to speak with a supervisor.
Once we receive your order information, we will thoroughly look into this matter and work toward an appropriate resolution.
Easy to use!
27 juin 2026
Avis spontané
Réponse de Plum Benefits
We appreciate you and the nice feedback. Thank you.
25 Years of Great Service and Deals
Plum Benefits is fast and easy. The discounts are great! I have been using Plumb Benefits since they started offering service in NJ in 2001! Service has been awesome and I use Plumb Benefits all the time! 25 years of great service is saying something. Keep it up. You have a customer for life! Thanks PB!
27 juin 2026
Avis spontané
Réponse de Plum Benefits
Thank you so much for your incredible loyalty and kind words! We are truly honored to have earned your trust over the years.
It's wonderful to hear that you've been enjoying the savings and convenience of Plum Benefits since 2001. Knowing that you've continued to use our service for so many years and still find value in it means a great deal to us.
We sincerely appreciate your support and are grateful to have you as a customer. Comments like yours motivate us to continue providing great discounts and excellent service for years to come.
Thank you again for being part of the Plum Benefits family. We're thrilled to have a customer for life!
I quickly made the purchase for…
I quickly made the purchase for Broadway Tickets. Plum Benefits offered the best discounted ticket for The Lion King. The tickets are a gift for my granddaughters birthday. We all can't wait to see the show. I've been using Plum Benefits for at least 20 years they never disappoint.
25 juin 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the feedback. Thank you and enjoy.
Réponse de Plum Benefits
We appreciate the feedback. Thank you and enjoy.
The AMC Black tickets that I bought are…
The AMC Black tickets that I bought are duds. They are not working for ANY AMC movies anywhere.
24 juin 2026
Avis spontané
Réponse de Plum Benefits
I’m sorry to hear you’re having trouble using your AMC Black tickets—that’s definitely not the experience we want for you.
These tickets do come with certain restrictions, such as limited use for specific showtimes, formats, or locations, which can sometimes prevent them from being applied at checkout. However, if they’re not working at all, that’s something we’d certainly want to look into further.
Please provide your order number so we can review your purchase and assist you as quickly as possible.
Rewards can never be redeemed
Every single time I try to redeem the fun rewards that I have accumulated from previous purchases, I get an error message saying that "the price does not align" so the only way for the transaction to go through is to remove the rewards. So I can basically never claim them.
15 juin 2026
Avis spontané
Réponse de Plum Benefits
We’re sorry to hear that you’re experiencing issues when trying to redeem your Fun Rewards. That’s certainly not the experience we want for our customers.
Please give us a call, and we’ll be happy to assist you directly in resolving this issue and ensuring your rewards are properly applied.
We look forward to helping you get this taken care of as quickly as possible.
The site is very user freindly
15 juin 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
Quick and easy online reservation
Quick and easy online reservation. See how it goes at the counter.
14 juin 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
I always get great seats at great…
I always get great seats at great prices for Broadway shows
11 juin 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
I didn’t get my tickets
4 juin 2026
Avis spontané
Réponse de Plum Benefits
Please call us or provide us the order number and we will gladly assist you on this matter.
Ease of use
Ease of use. Gift Cards are very good with the discounts. Lots to choose from.
4 juin 2026
Avis spontané
Réponse de Plum Benefits
We appreciate the kind feedback. Enjoy your order and thank you!
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