Plum Benefits Avis 

It was a very easy experiance

I would give 1/2 a star if I could. Absolutely terrible customer service. Booked a flight online through Plum Benifits and recieved no phone call at all about the flight not being confirmed. Then when I tried to rebook the flight was almost $400 higher and Plum Benifits refused to compensate the difference. Exact same thing happened earlier this year with a flight to Europe where no correspondence was given after a flight I booked through Plum Benifits online wasn't confirmed. Stay far away from booking anything through this organization as they care nothing about their customers or the additional cost their customers incurred due their gross negligence and incompetence.

I ordered three tickets to see Heather’s at the New World stages in New York, New York for my daughter’s 17th birthday (for Her and her two friends) last weekend. They were about $150 each so the total was close to $475 with everything in. They charged my AMEX, and I received an email saying that I was going to receive a link to a weeks before the actual show. Well, I never received that link and I wrote to customer service six days before the event, who actually never got back to me! I work full-time as a surgeon and didn’t have the time to call them during normal business hours and stay on hold, so I decided to just show up at the box office and they didn’t have the tickets there! They told me that it was immediately returned after it was purchased. But then I never saw a refund on my AMEX and I was definitely charged and I had all the proof that I had paid, and that I never received any notification that it was returned. I called Plum benefits out of Shear anger for ruining my daughter’s birthday, and all they did was refund me my money. They literally ruined my daughter’s birthday celebration, and all they could do is return the money that I paid for tickets that never existed apparently. AND THE CUSTOMER SERVICE REPRESENTATIVE WAS NICE, BUT HE WASN’T ABLE TO DO A THING. He told me that the people who make the decisions are far removed from them, and they have no power whatsoever. What a horrible experience.!! do not trust Plum benefits for an important event! Customer service was horrible and it literally ruined our celebration! Just terrible

Btw— I ended up buying same-day tickets for Orchestra seats, but they all had to set apart. And they were half the price that they were through on benefits. And I was told that that was the face value, the ticket price didn’t change just because I was there buying them that day (in other words, it was not a different price because it was last minute). So not only did Plum benefits try to steal my money without delivering product, but they doubled the price.

One of the worst customer service and booking platforms I’ve ever dealt with. This company is not legit. I booked a round-trip flight for two passengers in October, received a trip number, but never got a confirmation email—and my card was never charged. I assumed it might take a day or two, but when I followed up, I discovered the flight was never booked at all.

When I called customer service and spoke to a representative named Chad, he was dismissive, unhelpful, and ultimately disconnected the call after I questioned his lack of support. I called back and was transferred around, left on hold for nearly an hour, and disconnected again. Meanwhile, the flight price went up, costing me more in the long run.

I tried speaking with another representative, Laura, and received the same poor service. JetBlue confirmed directly that no booking was ever made through Plum Benefits and even warned me that they receive frequent complaints about this platform.

This company advertises “employee discounts,” but the platform is unreliable, does not provide legitimate bookings, and their customer service is unacceptable. I will be reporting this to the Better Business Bureau. Save yourself the frustration—book directly through the airline. Plum Benefits is not worth the risk.

First time using Plum Benefits through Travorium. I saved $100 on my 4-day SUV rental compared to Expedia! If you want to save money on all your travel expenses, I recommend this Travel membership! So worth it! Enjoy your savings! agentsharmony

The service I have received has been close to Zero. I had to cancel a booking due to a family hospitalization (which I provided the proof for). The hotel said that it was no problem and they are just waiting for a call from Plum and/or their vendor (who in this case is Expedia) to give a full refund. The Plum rep told me I would have an answer in 72 hours. It has been 6 days and all I keep getting are Plum Benefits reps who do not speak english, do not help, and HANG UP on me when I do not give an answer they like. The service is horrible!

Great technology setup.

This purchase is pending/not sure, but the one before i bought the ticket only to be told I am getting a refund because of "high demand"? Am i not buying a ticket that someone is selling? How is the issue high demand if i already bought tickets available at that moment? Hopefully that doesnt happen this time

My experience has been good. The staff was friendly.

I bought 6 AMC tickets for use at the movie theater. 3 of the 6 tickets were invalid. Plum Benefits takes no responsibility- claiming it is AMC’s fault. AMC says I need to resolve with Plum Benefits. Three hours later on the phone with customer service and several emails they still claim that my purchase is “non refundable” and my responsibility. I don’t know what to do - I just wanted to see a movie and thought I could save a few bucks. Not worth it!!!

Really a zero but that was not an option. Avoid the hassle and steer clear!! You will never get a link to your tickets/purchase, you will hold for hours for incompetent/dishonest customer service and then get denied a refund.
This company is shady -not worth the “discount”!

Order 82883405
FYI I added my order number 2 days ago and I have not heard back.
Looked to file a complaint with the BBB- but not surprisingly this company is not even BBB accredited.

Super 👍 Thank you so much!!!

Could not execute checkout with my personal email and use my reward points, constantly got error message. Order only went through using my business email where I had no reward points. Customer service in the Philippines was terrible she could not even find the gift card order that i was using.

I have been calling 3 times the last two weeks after I reserved a hotel stay through plumbenefits. Upon arrival the front desk said they didn’t have the reservation even though I had the confirmation email with all of the information and my card was charged the stay amount. I needed to rebook a room for more money at the same hotel that luckily had rooms available. I looked at the bottom of my receipt to show that it was booked through HotelBeds USA Inc, which is another company I can’t seem to get ahold of through customer service. I put in a dispute through my card company. Never again. Order number 78696425

Ease of use and quick processing time great. Easy Peazy

THE UPDATE: THE REPLY TO MY REVIEW ASKED ABOUT THE REFERENCE NUMBER SO THEY CAN ADDRESS THE ISSUE. LET US SEE WHAT HAPPENS.

BOOKING NUMBER Ref # 1021381141

I have booked a flight on August 22, 2024. Travel dates were December 14 to December 22, 2024, from Toronto to Cancun, Mexico, for two persons.

When I booked the flight, the booking showed carry-on included in the price. Two days before the flight I found out it did not include carry-on.

I contacted support, and they confirmed that it was a mistake on PLUM BENEFITS side. I was told to buy a carry-on and send the receipt to THEM.

When I called the airline, it turned out that carry-on is not available for purchase by itself, but only if I buy seat selection would carry-on be included.

West Jet website specifically says that ultrabasic tickets cannot include carry-on.

I checked the prices for the luggage and the seat selection that included carry-on. The price for luggage was $91.00 both ways and for seat selection that included carry-on was $212.00

I called PLUM BENEFITS back and explained the situation and stated the prices. I advised that I could buy two luggageS and save money for the company. The agent on the line said that I could only buy luggage and a carry-on or two carry-ons.

I asked again if he was sure as I wanted to save money for the company and buy two luggage instead. He insisted on the same that he stated before. I asked him to write an email confirmation.

I GOT EMAIL CONFIRMATION.

I sent the receipt of the purchase on December 21, 2024, but I am still trying to get the money refunded to date.

The manager I talked to on Monday, February 10, promised to call me back within 24 hours, but failed to do so.

His name is Adriel Tomlinson.

I talked to a few more agents but all of them were useless and did not understand the situation.

I GAVE UP WAITING FOR THE REFUND AND DECIDED TO WRITE A REVIEW INSTEAD SO OTHER PEOPLE WOULD BE AWARE OF THESE SCUMMERS!

I booked a hotel on Plum Benefits based on their review of this hotel in Tampa, Fla. I found out after a friend looked into the hotel that it is dirty, bug bed infested, smells, and homeless people hang around hotel parking lot and pool. It is in a drug use area. I immediately cancelled within 3 weeks of booking this hotel and Plum Benefits refused to give me a refund to book another hotel. This hotel is called Laquinta Inn by Wyndham Fairgrounds and Casino in Tampa Fla. It's disgusting and should not be on Plum Benefits site. I still want my refund. Lori Osborne.

In looking at concert tickets - no different than the scalpers and bots overinflating ticket prices. Same row, same section we go from $350/ticket to $800/ticket. Tickets haven't gone on sale yet they have a bunch of them. PLUM BENEFITS promoting these tickets - they are part of the problem....do not use.

Rental reservation was accomplished: Fast and easy!