PlumbGas365 Avis 

518
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Richard came to repair my boiler. The service he provided was brilliant and answer any questions that was asked. We would definitely recommend him.

Noté 5 sur 5 étoiles

Richard installed our new combi gas boiler and did an excellent job. He explained everything very clearly, step by step, so we know exactly how to use it. Communication with Richard was great – very... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Rich and his apprentice Josh worked really hard to replace our old boiler. It was a tricky job as it was fairly inaccessible with dated electrics to the old boiler. Rich overcame all the unexpected is... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Richard and Josh are a dream team. They did the job of installing a boiler and 5 radiators within 3 days and were cheerful and polite throughout. Richard explains everything in detail, including anyth... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Ingénieur gaz
  2. aussi dans
  3. Chauffagiste
  4. Gazier
  5. Plombier
  6. Service d'installation du gaz
  7. Service de réparation de radiateurs

Écrit par l'entreprise

24 Hour Service No call out charge Boiler Repairs Boiler Installations Gas Safety Certificates Gas Leaks Boiler Servicing Power Flushing General Plumbing Emergency Plumbing Faulty Radiators Replacement Radiators Water Leaks


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

518 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,8

Tous les avis

(518)

8 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic fast service

Fantastic fast service. Capped the gas from our fire. Thank you so much

13 avril 2023
Avis spontané
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Réponse de PlumbGas365

Hi Mel, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. Have a great weekend 🙂

Noté 5 sur 5 étoiles

Was so easy to arrange

Was so easy to arrange. Friendly and efficient. Sorted my problem easily. Thank you. Will definitely use again

13 avril 2023
Avis spontané
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Réponse de PlumbGas365

Hi John, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. Have a great weekend. 🙂

Noté 5 sur 5 étoiles

THANK YOU

Richard was quick to help me from going crazy from having no heating or hot water.
Reliable & knowledgeable. So grateful he was working today. Definitely use for future jobs. Thank you 🙏

8 avril 2023
Avis spontané
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Réponse de PlumbGas365

Hi Claire, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. 🙂 Have a pleasant Easter weekend.

Noté 5 sur 5 étoiles

Great service from Richard

Great service from Richard. Agreed a competitive price to replace my boiler on Thursday morning, had the boiler fitted in by the Friday! Considering this was the Easter bank holiday, I was very happy that he was still able to do it as my heating was not working and no one was available to sort out the boiler asap.

Thank you Richard for the service and all the detailed explanations too!

7 avril 2023
Avis spontané
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Réponse de PlumbGas365

Hi M A , Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. Have a super Easter 🙂

Noté 5 sur 5 étoiles

Would Recommend 👍🏼

Fantastic!
Turned up in good time &
Excellent work done. Helped us out just when we needed the work to be done & on Good Friday too!
Thanks Richard from PlumGas365
Would thoroughly recommend. ⭐️⭐️⭐️⭐️⭐️

7 avril 2023
Avis spontané
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Réponse de PlumbGas365

Hi Graham, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. 🙂 Have a great weekend

Noté 5 sur 5 étoiles

Gas fire removal and tapping off

Rich was very professional, friendly and thorough. He explained the work he had undertaken and cleaned up upon completion. We would definitely recommend him. He removed our gas fire and tapped off the gas and completed the necessary tests. To be highly recommended. Thank you 😊

6 avril 2023
Avis spontané
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Réponse de PlumbGas365

Hi Jill, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. Have a super Easter 🙂

Noté 5 sur 5 étoiles

Extremely responsive and reasonably…

Extremely responsive and reasonably priced.

29 mars 2023
Avis spontané
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Réponse de PlumbGas365

Hi Kyle, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. Have a pleasant Easter. 🙂

Noté 5 sur 5 étoiles

Absolutely fantastic service

Absolutely fantastic service. Came out and had my emergency sorted within a couple of hours. Very polite and professional and an excellent price; even more so considering it was a Sunday call out. I’ll be recommending to everyone

26 mars 2023
Avis spontané
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Réponse de PlumbGas365

Hi Nick, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. 🙂 Have a pleasant Easter

Noté 5 sur 5 étoiles

Efficient, friendly service

Richard arrived on the time he said he was going to be here
Completed the job that he was asked to do neatly and tidy. Very friendly and efficient told me everything that he was doing. Would highly Recommend to family and friends.

13 mars 2023
Avis spontané
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Réponse de PlumbGas365

Hi Kim, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help.

Noté 5 sur 5 étoiles

Emergency call out

Great communication. Good advice. Will defo book for future plumbing jobs.

10 mars 2023
Avis spontané
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Réponse de PlumbGas365

Hi Jeanette, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. Have a great day 🙂

Noté 5 sur 5 étoiles

Really helpful

Really helpful, explained the issue thoroughly to me as someone with zero knowledge of boilers. Even though the problem was straightforward for him he ensured I was happy before he left.

11 février 2023
Avis spontané
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Réponse de PlumbGas365

Hi Derek, Thanks for fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. 🙂 PlumbGas365

Noté 5 sur 5 étoiles

Peter and Alison

Reliable,courteous and fixed the problem going out of his way to get to us quite late on Sunday evening. Would recommend and use again thanks,Richard for our Valentines toilet!

14 février 2023
Avis spontané
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Réponse de PlumbGas365

Hi Pete & Alison, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We always happy to help even on Valentines Day. Have a fantastic weekend. 🙂 Regards PlumbGas365

Noté 5 sur 5 étoiles

Disconnecting Gas appliance

We needed a small job doing. I have been phoning round to get someone here with no luck.Saw an advert for this company rang this morning within 2.5 hours this guy arrived disconnected the gas cooker and capped of pipe.Could not he more pleased and we will use this company again.10 stars from us and really reasonable price

15 février 2023
Avis spontané
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Réponse de PlumbGas365

Hi Valerie, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. 🙂. PlumbGas365

Noté 5 sur 5 étoiles

Good service with great coms, but not the cheapest.

Good service with great Communications. They have courteous and honest staff. They even showed me video evidence of what they did to cure the issue, and proof that it was sorted out. Not the cheapest but Very professional, I would use again and recommend to others etc...

15 février 2023
Avis spontané
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Réponse de PlumbGas365

Hi Ray, Thanks for an amazing ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. 🙂 Wishing you a speedy recovery 🙏🏽 PlumbGas365

Noté 5 sur 5 étoiles

Reliable, courteous and professional

I was kept informed regarding time of arrival. The plumber Richard came with his apprentice Josh who carried out the work under Richards supervision. Josh clearly knew what he was doing and just needed a little guidance. Everything was completed to the expected standard and I can recommend the company to anyone looking for a plumber

13 février 2023
Avis spontané
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Réponse de PlumbGas365

Hi Heather, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. Have a great day & thank you for using PlumbGas365🙂

Noté 5 sur 5 étoiles

Came promptly as arranged

Came promptly as arranged. Diagnosed fault accurately. After discussion decided to replace boiler.
Old boiler removed & new boiler fitted on same day. The work was efficiently completed without mess and trauma.
Accurate costings which I paid forthwith.
Richard and Josh polite and very pleasant.

6 février 2023
Avis spontané
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Réponse de PlumbGas365

Hi Peter, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. Have a great day & thank you for using PlumbGas365🙂

Noté 1 sur 5 étoiles

I was having an issue with my boiler

I was having an issue with my boiler. My boiler lost flame for a few times so i needed to have it checked out. The guy called Rich came to look at it. And to look at it was all he did. He checked if hot water was running and after 15 minutes chat I was told there is nothing wrong with my boiler so there is nothing to be fixed and for that i was charged £119 !!!!!

I don't think i would call this company again for help.
Not sure how come they can charge £119 cash or if you want to pay by card it would cost £119+VAT to me it can't be both. It should be either VAT registered or not, not both ways.

What a waste of time and money. I think for overpriced service my boiler at least was supposed to be stripped off and checked properly.
Would you honestly charged someone a full price if you haven't done any work at all???

Next morning my boiler had no flame again.
Called Rich hoping he would be willing to come back and fix my boiler. No no Rich was more interested to made me change my review and all he was bothered was his 5star review.
He was trying to made me feel guilty but i dont think its right to took a lots of money and i end up with broken boiler anyway.
Rich didn't try to solve the issue at all.
There are small companies who needs support nd when you use them all they want is your money and not to put things right.
Definitely not changing my review to 5star.

12 février 2023
Avis spontané
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Réponse de PlumbGas365

Hi Eva,

Thanks for your review.

I appreciate the time given this morning to discuss the issue further.

As you are aware, the hourly rate given to you at the time of your booking was indeed £119.00 per hour + vat. (Minimum Emergency Sunday Rate)

This charge is payable for any diagnosis and repair during the hour.

Prior to arrival you advised the engineer that your boiler wasn’t working due to fault

On arrival the boiler was operational & no fault present.

During the visit, the engineer noted the system pressure was slightly low and restored your system pressure to 1.5bar.

The boiler was operating correctly throughout the visit during hot water demands and heating demands.

No fault was present during this visit.

The fault prior to arrival & thereafter seems intermittent as you’ve experienced.

You informed the engineer of a secondary problem with a radiator which was leaking via the radiator valve, the engineer then proceeded to fix this issue for you as you are aware.

During our conversation this morning you confirmed the engineer did work to restore the pressure and repair a leak and spent up to 30 mins in your property.

The hourly rate was provided at the time of booking.

The fact is : the following day after the visit, the boiler again showed a fault as you’ve informed us, as advised do not reset the boiler, call us or the manufacturer or an alternative Gas Safe Company to diagnose and repair the problem.

If a problem isn’t present a fault cannot be diagnosed.

At the end of the job after explaining everything you mentioned you were 5* happy, today after discussing the issue, you said you would delete the review as it wasn’t accurate.

Unfortunately due to the dishonest review given we would not feel comfortable to return to your property to carry out any form of work.

We always work with honesty and integrity.

We hope you are able to get to the bottom of the problem.

Have a great day
PlumbGas365

Noté 5 sur 5 étoiles

quick callout

quick callout, excellent service clean tidy nothing too much trouble.

8 février 2023
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Réponse de PlumbGas365

Hi Mark, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. 🙂 Have a great day.
PlumbGas365

Noté 5 sur 5 étoiles

Plumbing satisfaction

This is the first time I have used Plumbgas365 Richard and Josh came to my rescue and were very helpful.
The pricing was clear and communication was good
Richard found a very simple solution to what I had previously been told would be a complicated issue and saved me a lot of money . I was very satisfied .

7 février 2023
Avis spontané
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Réponse de PlumbGas365

Hi Kate, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. PlumbGas365

Noté 5 sur 5 étoiles

New boiler installed

We called out PlumGas365 over Christmas as our boiler broke down I have left another review on that, but we needed to replace our boiler in the long term.
We asked Richard and some other plumbers for a quote and the one from PlumGas365 was very competitive having had a positive experience over Christmas we decided to stay with them
The Initial plan was replace our old boiler like for like but on inspection by Richard on the day of installation he made us aware that we could have a Combi boiler installed as the pipes where all ready in place so last minute we changed our minds
The installation went well and without issue after completion Richard took time to guide us through the use of the new boiler and thermostat and also called the following day to confirm that every thing was ok and we where happy
We are looking forward to having him back to install a new shower which proudly says it all from the question would you recommend this company YES!!😃👍

20 janvier 2023
Avis spontané
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Réponse de PlumbGas365

Hi Pete, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review 🙂 We are always happy to help.

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