Kaya at Plum Play was super helpful at resolving our issues & helping us order replacement parts (the wind blew our playset over before we’d managed to concrete it in, damaging various pieces). She t... Voir plus
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Lisez les avis des autres
I ordered a mud kitchen for my grandchildren, the kitchen arrived and looked good it included paint pens that I have since found out are not washable! Why would a toy specialist include permanent p... Voir plus
L'entreprise a répondu
I oredered some parts on next day delivery and over a week later I have still not recived them. Queries addressed to their agent Katya are answered in a robotic fashion (I presume this is AI) and don'... Voir plus
L'entreprise a répondu
I ordered 2x replacement button pins for my daughter’s scooter. I had trouble with them falling out and couldn’t find anything online. In a last ditch attempt I contacted customer service to check if... Voir plus
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À propos de l'entreprise
À propos de Plum Play UK
Écrit par l'entreprise
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Coordonnées de contact
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Royaume-Uni
- plumplay.co.uk
3,4
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
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Réponse de Plum Play UK
Good Afternoon,
Thank you for taking the time to leave us a review.
We are delighted to hear that you found the product registration process quick and easy. We aim to make every part of the customer experience as straightforward as possible, so it's great to know that the registration process met your expectations.
We appreciate your feedback and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Really helpful and resolved our issue…
Really helpful and resolved our issue and enabled me to make purchase successfully.
13 mai 2026
Avis spontané
Réponse de Plum Play UK
Good Afternoon Suzanne,
Thank you for taking the time to leave us a review.
We are delighted to hear that our team was able to help resolve your issue and assist you in completing your purchase successfully. Providing helpful support and making the purchasing process as smooth as possible for our customers is always our goal.
We really appreciate your kind feedback and thank you for choosing Plum Play. We hope you enjoy your purchase!
Kind Regards
Plum Play review team
Very prompt reply and immediately…
Very prompt reply and immediately sorted the problem.
5 mai 2026
Avis spontané
Réponse de Plum Play UK
Good Afternoon Jill,
Thank you for your wonderful review.
We are delighted to hear that your issue was resolved quickly and that you received a prompt response from our team. Providing efficient and effective support is something we strive for, so it's great to know we were able to help.
We really appreciate you taking the time to share your experience and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Rapid response, helpful answer
Rapid response, helpful answer. Friendly and polite.
10 mai 2026
Avis spontané
Réponse de Plum Play UK
Good Afternoon Marie,
Thank you for taking the time to leave us a review.
We are delighted to hear that you received a rapid response and found our team helpful, friendly, and polite. Providing excellent customer service is very important to us, so it is wonderful to know that your experience reflected this.
We really appreciate your kind feedback and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Réponse de Plum Play UK
Good Afternoon Des,
Thank you for your review.
We are delighted to hear that you had an excellent experience with our customer service team. We are committed to providing the best possible support to our customers, so it is always rewarding to receive such positive feedback.
We really appreciate you taking the time to share your experience and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Nest swing and climbing frame
Easy to order , good delivery , quality products . Very happy with service
23 avril 2026
Avis spontané
Réponse de Plum Play UK
Good Afternoon Averil,
Thank you for taking the time to leave us a review.
We are delighted to hear that you found the ordering process easy, that your delivery went smoothly, and that you are happy with the quality of your product. Providing a great experience from purchase through to delivery is something we work hard to achieve, so it's wonderful to receive such positive feedback.
Thank you for choosing us, and we hope you enjoy your product for many years to come.
Kind Regards,
Plum Play review team
Plum Play never disappoint and their…
Plum Play never disappoint and their customer service is outstanding. Always helpful, supportive and have resolved my queries and issues. I 100% recommend them.
7 mai 2026
Avis spontané
Réponse de Plum Play UK
Good Afternoon Jennie,
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you have had positive experiences with both our products and our customer service team. Providing helpful, supportive assistance and resolving any queries as quickly as possible is something we take great pride in, so it is fantastic to know this has been reflected in your experience.
Your recommendation means a great deal to us, and we truly appreciate your continued support.
Thank you for choosing Plum Play, and we hope you continue to enjoy your products for many years to come.
Kind Regards,
Plum Play review team
My delivery came in 2 parts 5 days…
My delivery came in 2 parts 5 days apart and I was still missing something. No reply to emails but finally responded when I messaged on Facebook
4 mai 2026
Avis spontané
Réponse de Plum Play UK
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand how frustrating it must have been to believe that items were missing from your order and to feel that you were unable to get a timely response.
While we appreciate that this may not have been made clear, part deliveries are completely normal for larger orders, as items are often dispatched in multiple packages and can arrive on different days depending on the courier's routing and handling. We understand, however, that this can be concerning if you are expecting everything to arrive together.
After reviewing our records, we were unable to locate your original request and therefore reached out to ask for further information so that we could investigate the matter properly. Unfortunately, we have not yet received the details required to identify your case.
If you still require assistance, please reach out to us with your order information and we would be more than happy to help. Our team will gladly review the situation and work towards a resolution as quickly as possible.
We apologise for any inconvenience caused and appreciate you bringing your concerns to our attention.
Kind Regards,
Plum Play review team
Missing parts and no customer support
Ordered the discovery treehouse and readhed out regarding crucial pieces missing (all vertical poles). Took a week to get any response which based just acknowledged the complaint and said they would look into it. No response since (4 days ago), no update. This was my sons birthday present and I've since had to go and buy him a different present and all of the parts of this are sitring useless jn my shed and nearly £500 down the drain. Absolutely terrible service and very stressful. AVOID!
1 mai 2026
Avis spontané
Réponse de Plum Play UK
Good Afternoon Nikita,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience.
We completely understand how disappointing and stressful it must have been to discover that key components appeared to be missing from your Discovery Treehouse, especially when it was intended as a birthday present for your son. We also appreciate how frustrating it would have been to wait for a response and then receive no further update while you were trying to resolve the issue.
While we are glad to see that your order has now been delivered in full, we recognise that this does not change the frustration and inconvenience caused by the uncertainty surrounding the missing components and the delays in our communication.
Thank you again for bringing this matter to our attention, and we hope that your family is now able to enjoy the Discovery Treehouse as intended.
Kind Regards,
Plum Play review team
I have been sent no tracking info yet…
I have been sent no tracking info yet the account says item due today - is that due to me?
They have removed the ability to phone and talk to them. They have a useless AI agent on the website so you don’t get any help and if you email they take 48 hours to reply. I never ever would have ordered from them if I knew they were impossible in providing any level of support
Awful
8 mai 2026
Avis spontané
Réponse de Plum Play UK
Good Afternoon Paul,
Thank you for taking the time to share your feedback.
We are sorry to hear about the frustration caused by the lack of tracking information and the difficulty you experienced when trying to contact our support team. We understand how important it is to have clear delivery updates and timely assistance, particularly when you are waiting for an order to arrive.
While we are glad to see that your order arrived in full, we appreciate that the experience leading up to the delivery did not meet your expectations. We also recognise your concerns regarding our support channels and response times, and we are continually reviewing these areas to improve the service we provide to our customers.
Your feedback is valuable to us, and we will ensure it is shared with the relevant teams.
Kind Regards,
Plum Play review team
Just awful. Avoid
We bought a climbing frame that we can’t assemble because the pieces don’t fit. It was for a birthday present so naturally we were frustrated.
There’s no phone number, so we emailed. It took six days to receive a reply which wasn’t helpful, when we replied to this email, it took a further five days before we were fobbed off with a ‘referring to our technical team’ email that has been followed by yet more radio silence.
Have tried other avenues to contact the team but have had no luck.
Poor product. Terrible customer service. Avoid like the plague.
26 avril 2026
Avis spontané
Réponse de Plum Play UK
Good Afternoon,
Thank you for taking the time to share your feedback. We are very sorry to hear about the frustration and disappointment you experienced.
We completely understand how upsetting it must have been to receive a climbing frame intended as a birthday gift and then encounter issues during assembly. We also appreciate how frustrating the delays in our communication would have been while you were waiting for a resolution.
We are pleased to see that this matter has now been resolved. However, we recognise that the process took longer than it should have. Unfortunately, this was an issue that we had not previously encountered with this particular item, which meant additional investigation was required with our technical team before we could provide an accurate solution. While this explains the delay, we appreciate that it does not lessen the inconvenience caused.
We sincerely apologise for the length of time it took to resolve your case and for the frustration this caused. Your feedback is valuable and will help us review both our response times and escalation processes to ensure a better experience for future customers.
Thank you for your patience, and we hope that despite this experience, you and your family are now able to enjoy the climbing frame.
Kind Regards,
Plum Play review team
Bought a swing set
Bought a swing set, great quality
Had an issue with the slide almost a year later , fantastic experience with customer service who sent out a new slide attachment the following day with next day delivery
Will not hesitate to buy from again!!
7 juin 2025
Avis spontané
Réponse de Plum Play UK
Hello Kirsty,
We’re delighted to hear that you’re happy with the quality of your swing set and that our customer service team were able to quickly resolve the issue with your slide attachment.
It’s fantastic to know that your replacement arrived promptly and that your experience has given you the confidence to shop with us again in the future.
Thank you again for choosing Plum Play and for taking the time to share your feedback!
Kind Regards
Plum Play review team
Great quality trampoline
Great quality trampoline. The kids love it. The assembly instructions were a bit confusing so it took us a bit longer to construct than we had hoped but we are really happy with the end result. Definitely recommend!
13 avril 2026
Réponse de Plum Play UK
Hello Alan,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re happy with the quality of the trampoline and that the kids are loving it. We also appreciate your honest feedback regarding the assembly instructions, as this is something we are always looking to improve.
It’s wonderful to know that the end result made it all worthwhile, and we truly appreciate your recommendation.
Thank you again for choosing Plum Play!
Kind Regards
Plum Play review team
Réponse de Plum Play UK
Hello Miss Wright,
Thank you for your 5-star review!
We’re delighted to hear you received great service from Plum Play. Your feedback is truly appreciated, and we hope you continue to enjoy your purchase.
Thank you again for choosing Plum Play!
Kind Regards
Plum Play review team
Updated review
I am very happy to update this review following my earlier concerns, as the company has now dealt with my request promptly and replaced the item in question. I really appreciate the way this was handled and the excellent customer service shown in resolving the matter. Thank you for putting things right.
3 mars 2026
Avis spontané
Réponse de Plum Play UK
Hello Kenneth,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially as the mud kitchen was intended as a birthday gift for your granddaughter.
We appreciate your frustration regarding the damaged part and the difficulties you experienced when trying to contact our customer service team. Whilst we do have a reporting period in place for missing or damaged parts identified on arrival, we are glad to see that this has now been resolved.
We sincerely apologise for the inconvenience and upset caused throughout this process, and your feedback regarding both communication and after-sales support has been noted and shared internally.
Thank you for taking the time to leave your review.
Kind Regards
Plum Play review team
Brought a swing set and glider
Brought a swing set and glider. Delivery arrived on the 4th working day which was absolutely fine. I did a bit of research on the website and found the package was either parcel force or XDP. This could have been clearer when the tracking number was provided but I just put the number into both websites and found it to be XDP so I downloaded the app which gave me more details of where the parcels were. The swing set turned up, it is good quality and assembly was relatively straightforward. You should expect to build a flat packed item after all. No issues from me and the kids are playing on the swing constantly. Money well spent in my opinion.
30 avril 2026
Avis spontané
Réponse de Plum Play UK
Hello Jack,
Thank you so much for your detailed and thoughtful review!
We’re delighted to hear that your swing set and glider arrived within the expected timeframe and that you found the quality and assembly process positive overall. It’s wonderful to know the children are already enjoying the swing set so much!
We also appreciate your feedback regarding the courier tracking information. Your comments are very helpful, and we will certainly take this on board as we continue looking at ways to improve the delivery experience and make tracking details clearer for our customers.
Thank you again for choosing Plum Play and for sharing your experience with us.
Kind Regards
Plum Play review team
Super fast delivery great solid swing…
Super fast delivery great solid swing set for the price easy to build a very happy little boy
10 avril 2026
Réponse de Plum Play UK
Hi there,
Thank you so much for your wonderful review!
We’re delighted to hear that you were pleased with the fast delivery and found the swing set sturdy, good value, and easy to build. Most importantly, we’re so happy to know you have one very happy little boy enjoying it!
Thank you again for choosing Plum Play and for taking the time to share your feedback.
Kind Regards
Plum Play review team
HORRENDOUS
Horrendous - ordered for little girls birthday present well in advance. Quoted 2-3 days delivery, now approaching 5 with ZERO updates and will miss our daughters birthday.
Unable to speak or chat to an agent just submit a ticket
TERRIBLE customer experience
TERRIBLE delivery experience
WILL NOT ORDER AGAIN - WOULD AVOID
1 mai 2026
Avis spontané
Réponse de Plum Play UK
Hello Daniel,
We’re very sorry to hear about your experience and completely understand how upsetting and stressful this must have been, especially with the order being intended for your daughter’s birthday.
As advised, your order was delivered to your neighbour, and we hope you have now been able to receive the item successfully. However, we appreciate that the lack of communication surrounding the delivery understandably caused concern and disappointment.
Your feedback regarding both delivery updates and customer support has been noted and will be shared internally as we continue working to improve our service.
Thank you for taking the time to leave your review.
Kind Regards
Plum Play review team
4 days and still no response…
4 days and still no response to my customer service message about missing items from my order. The message on their old phone line says that to handle calls “quickly and effectively” they have moved to an online system. I beg to differ!!
I also what happens if/when they do get in touch. Will I have to wait days again if I send a message back?!
Utterly infuriating. Leaving this review in the hope someone actually responds to me!
27 avril 2026
Avis spontané
Réponse de Plum Play UK
Hello,
We’re very sorry to hear about your experience and understand how frustrating it must have been waiting for a response regarding the missing items from your order.
We can see that this has now been dealt with, and we hope the matter has been resolved satisfactorily for you. Your feedback has been noted and will be shared internally as we continue working to improve our customer service experience and response times.
Thank you for bringing this to our attention.
Kind Regards
Plum Play review team
My slide arrived damaged
My slide arrived damaged, apparently they are sending a new one ‘urgently’ but this hasn’t been delivered with no indication of when this might be, and now they are not replying to me. Also this company is refusing to pick up the faulty one, so I’m currently £160 out of pocket without a useable slide, and stuck with a 8ft useless piece of plastic that I somehow have to dispose off because they won’t pick up because ‘it’s recyclable’ … I can’t exactly put it in the recycle bin!! And my car isn’t big enough to fit it in either. thoroughly recommend avoiding this company.
24 avril 2026
Avis spontané
Réponse de Plum Play UK
Hello Abigail,
We’re very sorry to hear about your experience and understand how frustrating this situation has been, especially after receiving your slide in a damaged condition.
Please accept our sincere apologies for the delays in communication and the inconvenience caused regarding both the replacement and disposal of the faulty item. We appreciate that storing and disposing of a large item such as this can be difficult.
We can see that a replacement slide has now been sent out to you, and we hope your product can finally be enjoyed as intended.
Thank you for taking the time to share your feedback.
Kind Regards
Plum Play review team
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