Plush Avis 380

Very helpful service at the Rutherford store. The sofa bed suited our needs very well. The delivery team were friendly, courteous and efficient. Would recommend Plush .

My delivery was Christmas Eve, the delivery guys were amazing nothing was to much trouble for them.

From the first phone call to Mariam (Plush Concierge Pl) who was the absolute best with her help. My experience from start to finish was a dream. Mariam understood exactly what I wanted. My lounge was ordered and deposit paid within 15 mins.
The wait was worth it. I ordered on 28th Sept it was the 14 weeks wait but worth it.
The delivery guys were amazing, polite and put my lounge together in no time. All in sync with each other. The best experience I have ever had with a company.
Thank you Mariam and Plush. I have referred all my friends and relatives to you.

Shane @ Gepps Cross was awesome. So friendly!!
The Odin suite we bought is incredible!!

Returned to Plush after 9 years to downsize. The original leather sofa still going strong but too big for the new place. Plenty of designs we liked, chose the Rubi, and checked the local store to view the colour choice on another sofa (not just the swatch). The manufacturing and shipping took a few weeks longer than the estimate. Awesome service by the delivery guys on Christmas Eve, unpacked everything for us, very professional.

I bought the Elio 4.5 seat sofa purely online. Definitely can trust the online experience. Fabric colour and texture was as expected. Very comfortable and perfect fit. Delivery and installation was flawless.

There delivery experience is shonky at best, the store wiped their hands of the purchase once order was made still no couch and they have been paid in full, find another mob, not nick scali as the same mob.

Worst service possible, take your money and don't care that products are not to standard.
You have to follow up multiple times just to get the same inept responses.
Don't waste your money on their inferior products.

It was easy to order online - the only snag was that the price dropped significantly the next day!

However, I contacted Plush’s team and they agreed to do a price match and refunded the difference promptly. Well done Plush!

I was kept informed about progress by logging in to my online account, but it was difficult to input a preferred delivery date other than the one generated by the system. In the end, I received a text 2 days ahead of delivery and replied to the text to say the that i would not be at home on the proposed delivery date. That worked and I received a confirmation of the updated delivery date.

The team that delivered the sofa were very efficient and soon had it installed and operational!

The sofa has proved to be very comfortable and I am happy with it.

I would have preferred to have a clearer process to contact the team ( in my case about getting a price match and changing the delivery date).

Plush has always had amazing quality, pity the service didn’t match.
Ordered a 3 seater and a single matching sofa.

Plush delivered the wrong coloured 3 seater sofa. I got to like the colour - I said to save re collecting, delivering a new couch and waiting time I’d be happy to keep the 3 seater in the lighter colour.

The single sofa was still weeks away - and in the original colour. A phone call to the mile end shop to enquire about how to go about changing the single sofa to match the 3 seater sofa they wrongly delivered … I was faced with a very rude response and told I’d lose my deposit ..

I wish now I told them to take back their mistake … now I’m $500 out of pocket by trying to fix their original mistake..

Thanks plush

Disliked the online chat, took far too long to respond, did not like the call process either, was directed to 3 different areas. Very clunky and difficult to navigate.

I love Plush my new leather ottoman
fits in so well
With my lounge I got in 2020 and still so comfy

We were looking for a casual, robust and stylish sofa for delivery before Christmas and couldn’t be happier with both the product and the service. An easy online order and payment experience, great communication and delivery within the promised timeframe by helpful, professional and pleasant staff. 10 out of 10!

I had ordered a three- and two-seater sofa from Plush Sofas owned by Nick Scali Furniture to replace my existing three- and two-seater sofas. Unfortunately, and a little surprisingly the three-seater did not fit in either the lift or stairs to get to my apartment. Rather than deliver the two seter, the company policy is not to split an order! This meant I had single chairs left in my unit, as both my exiting two- and three-seaters had been removed from my apartment to make room for the new sofas. I was initially given a new delivery date to get the new original two-seater which was ten days. This was extended to 14 days!
In the meantime, I ordered a two and half seater from Plush unaware there was cancellation fee on the three-seater (which never came out of its wrapping). I become aware of the cancellation fee after I had ordered the two a half seater. I think a 30% cancellation fee is grossly over the top under the circumstances and if I had been aware I would NOT have ordered the two and half seater from Plush which was a different model to the two anyway.
In summary I found back-office service policies EXTREMELY POOR despite being pleased with attitude and service of floor staff. I wouldn’t recommend Plus sofas as a place to shop.

I went into show room picked a chair however after 3 months waiting for it
It’s not what was in show room . I started to question plush however I stopped as I had urgent things that needed my attention
I am now going to pursue this again

Plush Sofa. Helpful sales person when I visited showroom. Delivery went smoothly.
Enjoying the comfort!

Very good communication through all stages of our order. Accurate delivery period and helpful texts from the delivery drivers on the day of delivery to pinpoint when they would arrive.

I wish I could rate zero. Don't buy things from Plush (and Nick Scali as it owns Plush), regardless of the store. They overcharge you, and give you a poor quality item. I bought a sofa from them and delevired after 13 weeks, rather than what they promised (8-11 weeks). The sofa had issues and I told them on the day. They told me within 2 weeks it will be back normal as it's because of packaging. Nothing changed, and I raised a request to come and check. They offered me a time for the next two weeks. One week later they called me and said oh there was an issue in the booking system and they offered me another booking for a month later. I was frustrated and said I cannot, then they said ok will raise the request to the contractor so they can make an early appointment. They contactor offered a booking one day after their own appointment. They just don't want to help you. I have a IKEA sofa which has better cushion despite being 6 years old. I paid 350 for IKEA and 3500 for Plush. Just waste of money and time.

Overall the store staff were excellent and helped us a lot Rhonda at Jindalee was awesome to deal with and did go out of her way. Unfortunately when delivered one of the electric recliners doesn’t work. It would have been 5 stars and I only gave 4 because the store was excellent. Now we have to wait another 3 weeks after waiting 3 months. It still can be used but as it was for elderly people it’s a little hard for them. None the less we are happy with the quality and service. Hopefully we can get this sorted sooner rather than later.

The service in store is fine, it’s the after sales that is a problem. Our $5000 lounge was ordered December 2024 and delivered in March this year. Straight away we noticed one of the sections was misaligned and the back section wasn’t long enough so puckered. What should have been a simple remedy (seat remade) has bizarrely dragged into multiple technician visits, countless emails, texts and a complaint to the Office of Fair Trading.

The first technician said to wait and see if the lounge “settled in”. The technician returned when it didn’t and this time removed the back section and it was obvious it would never align as the pivot points were different. This should have been picked up on the initial visit. It has gone on and on from here, with apparently a third visit to verify the obvious. I’m guessing the tactic is you’ll give up.

As Plush is owned by Nick Scali, complaints go through their “escalations” team who ignore emails, don’t return calls and refuse to offer any assistance. We are still no closer to any resolution and are now seeking a refund as per consumer law and are in the process of lodging with QCAT. If you are looking for a new lounge my suggestion is to find one made in Australia that has good after sales service if there is a problem.