Latex Mattress Co. Avis 866

Satisfied with the services provided

I mistakenly double ordered a mattress because I did not see confirmation of my original order which was being sent to my promotional folder.

I was fortunate enough to receive Irma as my agent when I called. She was extremely patient and helped me sort through what I would need/prefer in a bed. She allowed me to take my time and offered suggestions as I went through my orders. I really enjoyed talking to a human being instead of AI, but I suspect Irma is also an exceptional agent. 🙏🏾

The customer service rep Irma was incredible. She followed up to help trouble shoot a vacation hold for fedex - long story but it was a complex matter and she stuck with it over the course of several days and helped us resolve the problem with FEDEX. Way above and beyond.

I needed to change an order. Irma was a great help and she changed the order.

I made a mistake on my order, ordering 2 topper covers instead of one. Using customer chat, Irma was able to quickly cancel the extra one, and processed a refund for me. Great customer service!!

My mattress topper was a bit delayed in transit, and Jen was highly responsive to helping me sort out the tracking number with an updated carrier delivery date. I'm excited to make my sleep more cozy, and appreciate the quick support from PlushBeds and Jen!

I have had nothing but good experiences with this company. Mike was extremely helpful assisting me with getting replacement mattresses I had previously purchased years ago prior to the fires, which now needed replacing. Really good customer service, and a great product.

Ferdz Garcia helped me with two issues; one was a small oversight in filling my bedding bundle order and the other was my own mistake. Both of the problems were fixed quickly, and I appreciated the very professional and efficient customer service that Ferdz provided.

Jen found the answer to my question and sent it in an email promptly. I’m very pleased.

PlushBeds sells excellent products and, from my recent experience, their customer service is also excellent. They are empathetic, professional, and very responsive to emails and phone calls. Melanie was extremely helpful and prompt in responding to my e-mails. She was able to resolve the issues quickly. I can't thank Melanie enough for her assistance!

We worked with Ferdz Garcia. He was awesome! We didn’t see we had to separately order assembly. Mr. Garcia was extremely responsive and we were able to get it set up promptly.

I worked with Melanie in customer service and she assisted me in fulfilling my warranty and replacing my sheets. Great experience! Also, love my sheets!

I had a great response with a representative from plush beds. Mike answered my email . He was very courteous and respectful. He had detailed explanations of everything to do with the mattress and answered all my questions.
Even after a glitch with the payment without hesitation, he called to resolve the issue. Again kind and courteous with every email and phone transaction.

I am so exited abut my new mattress and pillow. As the quality is exceptional so is the customer service. I had to contact customer service after my delivery and Mike was great in assisting me with my issue, not only was he very communicative he was able to get me what I needed so quickly. I would recommend this company and associates to anyone!!

I'm new to PlushBeds and needed help choosing products. Irma was very knowledgeable and was able to give me great advice across the board. Extremely helpful!

Mike was top-notch customer service. Answered questions and was very accomodating. Responsive and real customer service is hard to come by these days. Definitely a breath of fresh air.

Ferdz is Amazing!!!!!!
10/10 customer service, wouldnt give my business anywhere else.

The ordering process was very easy. I received chat help from Mike to help arrange delivery timing and logistics and Mike very helpful and everything was handled quickly and easily.

I was fortunate enough to reach Mike who was able to help me generate an order that I was unable to do on my own. His initial response to my inquiry was almost immediate and his follow up just as thorough. He sets a standard of customer service to which all others should aspire.