Very easy to comminicate with, went above and beyond to ensure I was buying the correct product. Ply itself is well made and much better than I'd expected. Delivery was straightforward, again great... Voir plus
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Lisez les avis des autres
Ordered a kit for my van. I was slightly concerned about the van having a tailgate and not barn doors but emailed the company aswell as left a note on the order which was noted straight away! Got my d... Voir plus
I made a mistake with my order and the lads immediately helped me out to get it fixed. Excellent service and a great fit for the van. Would recommend any day of the week.
Poor service.they do not keep up with the market vans change they advertise ply kits fit all models all years. Dont fall.for there website do ypur homework before you make the purchase. Yoir better... Voir plus
L'entreprise a répondu
4,4
Excellent
26 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Joe was so helpful with advising which…
Joe was so helpful with advising which kit I needed and how to fit. Arrived super quickly, A star service, thanks so much!
10 novembre 2025
Avis spontané
Bought a kit for my transit
Bought a kit for my transit. Did the job. Would buy again.
1 décembre 2025
Avis spontané
I bought a kit for my mercedes Sprinter…
I bought a kit for my mercedes Sprinter and it fitted like a dream, but no screws provided.
28 novembre 2025
Avis spontané
Quality and service excellent.
I bought a ply lining for my VW, it arrived within a week, quality and service were excellent.
9 novembre 2025
Avis spontané
Great product and service
Really pleased with my order from PlyCraft! Got a ply lining for my Mercedes Vito and it fits perfectly. Great quality, fast delivery, and top-notch service. Joe was super helpful throughout the process. Would definitely recommend
9 octobre 2025
Avis spontané
Terrible customer service
Contacted plycraft.uk to discuss what kit I would need to order for my van, which I then ordered. When my order arrived it was not the correct kit for my van.
Upon speaking to them I was initially told they were sorry for mistake and would send correct one. This did not happen so I contacted them again and was basically shouted at and told it was my fault. Very unprofessional and unpleasant. In the end I had to go through my credit card to get a refund. I can not recommend this company.
26 septembre 2025
Avis spontané
Réponse de Plycraft
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet the standard we aim to provide.
We would like to clarify that a full refund was issued directly by us, in a timely manner, and you did not need to go through your credit card company for the refund process as stated.
Regarding the order issue, we regret that the kit you received was not the correct one for your van and that any communication from our side felt unprofessional. This is not reflective of the service we strive to deliver, and we will be reviewing the situation internally to ensure it does not happen again.
In this instance we did discuss that you had in fact ordered the wrong kit, and we supplied exactly what was ordered.
Thank you again for your feedback, and we wish you all the best.
Kind regards,
Plycraft UK
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