No customer service
They don't have a number you can call, they take forever to email you back, and apparently don't even read your emails that you send them cause they just reply back with the same thing that didn't work to begin with!
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They don't have a number you can call, they take forever to email you back, and apparently don't even read your emails that you send them cause they just reply back with the same thing that didn't work to begin with!
Plynk has been an incredible platform for anyone new to investing, and their recent acquisition by Fidelity has only solidified their credibility. The app makes learning and managing investments so easy, with user-friendly tools and straightforward guidance.
I love how Plynk takes the intimidation out of investing, offering small steps to build confidence and grow your portfolio. Now, with Fidelity's backing, the trust factor is even stronger, and you can tell the platform is committed to long-term innovation and customer support.
Highly recommended for beginners and anyone looking for a simple, effective way to start investing!
Avoid PLYNK at all cost! They closed my account out of the blue with NO explanation. I cannot log in and my attempts to get an explanation have resulted in NO response. I have emailed them to liquidate and transfer my $1,700 back to my bank, but so far…. NOTHING…. Starting to look like a SCAM! Grrrr! Avoid PLYNK at all cost!
Honestly, I made a little bit of money with Plynk so they get 1 star for that reason and because thats the lowest option available. However, Plynk definitely has its downfalls. Firstly, it's app only, so I can't log in on a desktop to print statements, tax forms, check investments or anything, which is annoying in itself. Another downfall is that you can only have a single linked external account and it takes days to verify a new one.
So, when I finally decided to put a sizable chunk of money in my plynk cash holdings, which is automatically invested in a money market that is doing quite well right now, I go to make the transfer, put in the amount and hit the button. Within seconds I realize I never had to select an account to transfer from, and go to my account settings where I realized, oh yeah, there's only the one linked account allowed. Then I go to cancel the transfer and that's not allowed either. So I go to my HYS savings account and put in a transfer to the account verified by Plynk and wait.
Plynk tries to take the money out, but the transfer rom savings hasn't gone through yet, so I get a notice from Plynk saying the transfer failed. Ok, fine I'll try again in a day or 2.
This morning, I get an email from Plynk stating that they will no longer be doing business with me! What, really? Fine, I'll transfer my money out of Plynk then. NOPE, it's on hold and I can't touch it. You've got to be kidding me.
I make a mistake because your system is more limited than EVERY OTHER investment profile I've ever worked with and you're holding my money hostage and closing my account.
Well, I'm glad this happened now while I have $70 with you instead of $15g. I'll never recommend your platform.
Instead use Etrade, it isn't gimicky like Webull and Robinhood or small and petty like Plynk. Etrade is owned by Morgan Stanley and you can have a HYSA alongside your trade account. Plynk seemed to be a simple and to the point platform, but their business practices are garbage.
Initially, I found satisfaction in my association with this company. Unbeknownst to me, I had an account with them until I received a paper statement in the mail, prompting a recollection of my enrollment through a past promotional offer. Having been active almost like a year, the account had already accumulated dividends.
Subsequently, I opted to enhance my engagement by downloading their mobile app. Within the app, I made adjustments to my account settings and diversified my investments by selecting various stocks and cryptocurrencies. However, challenges emerged approximately three days ago when I decided to liquidate one of my assets.
Initially, the funds were not readily available for reinvestment or any other financial activity; they simply lingered in a "pending" state. This morning, I observed that the pending status had vanished. Attempting to transfer the funds to a PayPal account, I encountered an error message stating, "Your account is currently on hold pending review. Someone from Plynk may contact you to review your information before activating your account."
This revelation stirred a sense of indignation within me. I am increasingly frustrated with the autocratic behavior exhibited by financial apps in such instances. The apparent delay, seemingly triggered by my withdrawal attempt, raises questions, especially considering the year-long activity on my account involving seamless buying and selling of stocks and cryptocurrencies.
Furthermore, the generic nature of the message, "on hold pending review," is confounding. Why wasn't any necessary review conducted when the account was initially opened? It seems neglectful on their part not to scrutinize an account engaged in trades. Similar sentiments extend to the verification process, as I received a physical letter, suggesting they possess my information. The notion of "activating my account" appears spurious, given that I can execute trades, indicating the account's functional status.
I am weary of financial apps treating their clientele in this manner, especially with the use of vague reasons. I advocate for transparency in these matters, not through a checkbox disclaimer but through a comprehensive disclosure of the process details. Considering the sensitive nature of financial dealings, I propose a mandatory 24-hour deadline for such reviews, after which the account should either resume normal functionality or prompt closure.
This experience has prompted me to reconsider my rating. Despite initially contemplating a 2-star rating, the prolonged account duration and the undue withholding of funds led me to assign a 1-star rating. As soon as I can withdraw my funds, I intend to close my account due to these inconveniences. I thought that platforms such as Plynk and Robinhood were designed to simplify trading for everyone. If this premise holds true, why is there a seemingly deliberate review process causing a delay in withdrawals? What could be the rationale behind attempting to impede a customer's withdrawal?
Plynk is an excellent way to start your investing profile, especially if you are starting out wanting little risk and using just some spare change. I decided to give Plynk a try one day on a whim, I wasn't quite sure what to expect. I started with only $5 to invest and Plynk helped me grow to $200 in under a month! They offer free brief courses that walk you step by step through the investing process and offer a variety of investment strategies customized to meet your specific needs/interests. I have a few different investment applications now but Plynk is my favorite by a long shot, their incentives are superior compared to the other investment applications I have tried. Plus, Plynk makes investing fun and easy, I would recommend Plynk to anyone who is looking to dip their toes in the investment industry, you will not be disappointed!
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