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Lisez les avis des autres

Noté 1 sur 5 étoiles

Very disappointed with the service at Pocket Geek Wolverhampton. I took my laptop in on August 3rd for a liquid damage issue affecting the trackpad. I picked it up on the 8th after being told it was... Voir plus

Noté 5 sur 5 étoiles

Our PS5 had a problem - a flat screw which we couldn't remove - so we went in search of a solution. CEX staff were very helpful, but could only offer to send the whole unit off for £100 and 10 days. W... Voir plus

Noté 5 sur 5 étoiles

My phone had shut down and basically died brought it to pocket geek top tates Ave Belfast, Kevin dealt with me . I basically needed new phone Kevin advised me on brands and models and I chose a Samsun... Voir plus

Noté 5 sur 5 étoiles

My old iPhone 11 refused to boot up after a failed attempt by me to update. Calm honest advice was received, pointing out all possible outcomes. Thankfully the phone was restored, including the mo... Voir plus

À propos de l'entreprise

  1. Atelier de réparation de téléphones mobiles
  2. Magasin de téléphonie mobile
  3. Service de réparation d'ordinateurs
  4. Service de réparation de matériel électronique
  5. Service de réparation de téléphones
  6. Service de réparation d'écrans

Écrit par l'entreprise

Pocket Geek Tech Repair is an award-winning tech repair network, operating across the UK. We repair phones, tablets, laptops, wearables and more. We pride ourselves on providing excellent customer service and we never skimp on parts quality, making sure your favourite gadget works like new when we repair it. We are also a trusted seller of certified pre-owned mobile devices. Passionate about connectivity and extending the lifecycle of devices, we prevent mobile phones from going to landfill while offering huge savings to our customers. To find out more, visit our website.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

288 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 14 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,1

Tous les avis

(288)

38 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic service and support from Ali…

Fantastic service and support from Ali in the Glasgow St Enoch store. Frieny and professional service from the minute I walked in till we left.

10 décembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair. We're glad that our team we able to help you.

Noté 1 sur 5 étoiles

Failed repair and didn't keep promises

I took my ipad in for a screen repair. When I got home I found that they had damaged the touch control. After taking the ipad back into Newcastle they advised that this could not be repaired and gave a refund. However I was still left with a damaged ipad! The issue was escalated to the manager who promised many things and has never returned any calls despite me calling the shop multiple times. Very disappointing customer service and I would not recommend using this company.

19 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

I would avoid

Took an iPhone screen in to be replaced in the Whetstone branch after this company was on the approved nationwide insurance list. Phone now constantly freezes and crashes with a warning that the repair hasn’t been completed. I’d rather have the damaged screen back and wish I’d read the other reviews before taking it anywhere near this shop.

30 novembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Hi, we're sorry you don't feel that you received the level of customer service we strive to achieve, however, our team at Whetstone gave you instructions on what to do should this type of error occur, and you were informed that you could return at any time for further assistance.

The warning on your screen can be cleared by either following the instructions our team provided you, or returning to the store for our team to complete this on your behalf. 

We have attempted to contact you directly to arrange for this, but you do not need an appointment so please feel free to visit any Pocket Geek store to have the error message cleared. 

If you need any further assistance, please contact me directly on pocketclub@pocketgeektechrepair.co.uk

Noté 5 sur 5 étoiles

My iPhone SE had broken down where both…

My iPhone SE had broken down where both the cameras and torches wouldn’t work.
I took it to my nearest Apple Store who couldn’t fix my phone.
I put a claim on my insurance brought my phone to Pocket Geek Glasgow.
Was warmly greeted by Ali who managed to fix my phone for me within one hour.
Totally recommend you guys.

5 décembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for taking the time to share your experience, we have shared your feedback with the local team. We hope you will choose Pocket Geek Tech Repair again in the future.

Noté 5 sur 5 étoiles

Ali was over and above board.

Ali was over and above board.
Managed to fix my ipad with no trouble.
Very helpful and polite.
Would recommend to everyone.
Thank you.

5 décembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Noté 5 sur 5 étoiles

In and out without any hassle!

In and out without any hassle!
My phone is all working now.
Fantastic service from Ali.

5 décembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Noté 5 sur 5 étoiles

Excellent service from Ali in Glasgow.

Excellent service from Ali in Glasgow.
We knew Ali from bygone days since many years. Very happy to meet you again.
Couldn't have gone anywhere better.
Thank you.

5 décembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we are pleased our team was able to assist you.

Noté 5 sur 5 étoiles

Fast

Fast, friendly and efficient service from Ali.

3 décembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Noté 5 sur 5 étoiles

Excellent service from Ali.

Excellent service from Ali.
Don't get many like you these days.
God Bless 🙌

1 décembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Noté 5 sur 5 étoiles

I was locked out of my whatsapp after…

I was locked out of my whatsapp after purchasing a new phone from Ali.
No one could get my data out of my old phone Ali spent almost 2 or 3 days but managed to get all my data onto the new phone.
I really think for someone who is not so tech savy will find Ali most helpful.
Thank you.

30 novembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for your glowing review, we have passed on your feedback to the local team. We hope you will choose Pocket Geek Tech Repair again.

Noté 5 sur 5 étoiles

Great service

Great service, honest and reliable shop in the Chertsey town.

23 novembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Noté 5 sur 5 étoiles

Pleasant and knowledgeable service in…

Pleasant and knowledgeable service in Glasgow who definitely know there stuff.
Thanks Ali

28 novembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Noté 5 sur 5 étoiles

Marissa was so amazing and helpful in…

Marissa was so amazing and helpful in helping me out with my phone - I would really recommend this store.

25 novembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Noté 1 sur 5 étoiles

Pocket Geek Chertsey

I phone the central HQ (not a local number) and was told that they have the screen in stock for my phone at the Chertsey branch and it would be £150 for a Third-party screen or £290 for a genuine screen. They book me in immediately and I go to the location, that's when things start to get suspicious.

I tell the guy at the store it’s the screen as I can still connect the phone to my computer and it sees it and it charges and I can still call it from another phone and it rings.

3 times he mentions that they will run a diagnostic to see if it’s anything else. He also wants my password to the phone ‘to check if its working’. Think about the amazon, eBay, PayPal apps you have on the phone and why the password is on the phone in the first place.

I ask what the replacement screen would cost and he tells me £340 and I told him the quote from HQ. Reluctantly he honours it.
I leave it with him, returning to the store 30minutes later only to be told he didn’t have a connector. Remember when HQ said he had the screen in Stock….. Nope he would have to order it Monday but wanted paying now.

This store is a scam.

9 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

The staff were very kind and amiable

The staff were very kind and amiable. I felt welcoming.

Janet
From Glasgow

11 novembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Noté 5 sur 5 étoiles

Glasgow Store

Glasgow Store. Went in with a broken phone and left it with Ali, took around 20 minutes and my phone felt brand new once i got it back, great prices and incredibly fast service. Would highly recommend.

10 novembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Noté 5 sur 5 étoiles

Pocket Geek: A Tech Saviors' Haven

If you're looking for a top-notch drone repair service in Glasgow, look no further than Pocket Geek Tech Repair. Located in the heart of St.Enoch Centre, these tech wizards are dedicated to bringing your drone back to life with their exceptional expertise and customer service.

I recently took my beloved drone camera to Pocket Geek Tech Repair after a mishap that left it inoperable. From the moment I walked in, I was greeted by the friendly and knowledgeable staff, who were eager to help. Ali, in particular, was outstanding in his customer care, patiently explaining the repair process and keeping me updated on the progress throughout.

The technicians at Pocket Geek Tech Repair are true experts in their field. They meticulously diagnosed the issue with my drone camera and performed the necessary repairs with precision and care. I was blown away by their skill and attention to detail, and it was clear that they genuinely cared about getting my drone back to me in perfect working condition.

Not only were the repairs top-notch, but the entire experience at Pocket Geek Tech Repair was exceptional. The staff was professional, courteous, and went above and beyond to ensure my satisfaction. They even offered me a complimentary cleaning of my drone while it was in for repairs!

If you're looking for a reliable, trustworthy, and skilled drone repair service in Glasgow, I highly recommend Pocket Geek Tech Repair. Their exceptional service, coupled with their expertise and commitment to customer satisfaction, makes them the best choice for all your drone repair needs.

Here are some key highlights of my experience:

Expert technicians: The team at Pocket Geek Tech Repair are highly skilled and experienced in drone repairs.
Excellent customer service: Ali and the entire staff were friendly, helpful, and went above and beyond to ensure a positive experience.
Quality repairs: My drone camera was repaired to perfection, and I was thrilled with the results.
Competitive pricing: The cost of the repairs was fair and competitive.
Convenient location: Pocket Geek Tech Repair is located in the bustling St.Enoch Centre, making it easily accessible.
I wholeheartedly recommend Pocket Geek Tech Repair to anyone in need of drone repairs. They are truly the best in the business, and I can't thank them enough for bringing my beloved drone back to life!

3 novembre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for the glowing review - we've passed along this feedback to the store team. We hope you choose Pocket Geek Tech Repair again in the future

Noté 5 sur 5 étoiles

Went in to pocket geek Glasgow

Went in to pocket geek Glasgow, my email was not working.
Staff are knowledgeable and very polite know what they are doing.
Service was quick and cheerful.
Many thanks and will reccomend.

31 octobre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Noté 5 sur 5 étoiles

Pocket geek in Solihull excellent

Contacted Pocket geek in Solihull as was having issues with my iMac compute, had gone in to ask for something to save my data on. After explain the problem they said you should not really need to save the data for the problem I was discribing.
Anyway as I had already booked a slot with Apple to investigate the problem I came away.
Apple told me is was a Hard drive issue and regrettably they would not be able too help me as the screen would need to removed to replace the part needed. Up until this point Apple had done all they could to fix the problem on line.
At this point I went back to Pocket geek and they were able to fix my iMac in 3/5 days replacing the part and speeding up the iMac immensely. This was done for under £300 which in my opinion well worth the money.
I would recommend Pocket geek in Solihull to anyone who is having problems with their tech equipment, very helpful.

4 octobre 2024
Avis spontané
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Réponse de Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

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