The Pod Pont charger was installed in November 2023. It has worked perfectly since for daily re-charging of my Mercedes EQA 250+. Two weeks ago we upgraded our In-home Wi-Fi, installing a Netgear N... Voir plus
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Lisez les avis des autres
Can’t remember your Engineers name, but what a lovely guy. So polite and friendly. Explained everything about the pod and assisted in me downloading the app and getting it working. The Pod itself i... Voir plus
Great communication from podpoint. Kyle was fabulous, knowledgeable and left everything clean and tidy and you wouldnt have known he had been there (apart from now having a shiny new podpoint on the d... Voir plus
Clear and concise communication throughout. The two guys who came to fit my Pod charger where very polite, friendly and approachable. As I work from home, to minimise the disruption to the home p... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
Coordonnées de contact
Royaume-Uni
- podenergy.com
4,5
Excellent
28 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Charger connection and wifi problem
The customer service support was excellent, taking me through the connection service and enabling the charger. the problem occurred after a change in router and broadband.
16 avril 2026
Avis spontané
Great service
There was a problem with the installation date but Pod worked with me to sort this out. A marker of a good company is how they perform when things don't go right.
Installation itself was seamless. Professional service.
9 avril 2026
Turned up on time and did a great…
Turned up on time and did a great installation plus explained how it worked
16 avril 2026
Great install
Great install, very neat with extra time spent rearranging position of meter within the cabinet so that 2nd consumer unit would fit inside. Friendly and efficient fitter. Thanks.
16 avril 2026
All went well no problems
All went well no problems. Engineers was very friendly and polite install was good exactly what I wanted and where I wanted it
16 avril 2026
Very pleased with the install
Very pleased with the install. Neat and tidy job and good servie
16 avril 2026
Received an excellent customer service…
Received an excellent customer service and technical support from PodPoint team member JB. He was extermely helpful and didn't give up until all the issues with the car charger were resolved. I am really a satisfied and happy customer.
15 avril 2026
Avis spontané
Great customer service.
I would highly recommend POD Point. Customer service are superb - fast, friendly and efficient. Well Done 👏🏻👏🏻👏🏻 pod point customer service.
16 avril 2026
Avis spontané
Connecting a new Router to a Car Charger
The Pod Pont charger was installed in November 2023. It has worked perfectly since for daily re-charging of my Mercedes EQA 250+.
Two weeks ago we upgraded our In-home Wi-Fi, installing a Netgear Nighthawk M7 Pro Mobile Router
This worked perfectly in our home with all our devices except the Pod Point Charger.
We contacted Pod Point support and they worked hard to resolve the problem of no connection between the new Router and the charger. After numerous calls and emails, Eric at Pod Point support identified the problem and talked us through the resolution. This means that our in-house Wi-Fi Network is now much improved in all aspects.
16 avril 2026
Avis spontané
Great communication from podpoint
Great communication from podpoint. Kyle was fabulous, knowledgeable and left everything clean and tidy and you wouldnt have known he had been there (apart from now having a shiny new podpoint on the driveway). It was a pleasure him being around for the morning and the dogs loved him too. Thank you!
16 avril 2026
First class service
I forgotten the persons name, but they were absolutely brilliant in how the dealt with my issue.
So clear in their approach and understanding.
Got my issue resolved in no time, keep up the good work!
16 avril 2026
Avis spontané
Great personal support after a rocky start
The overall process with Pod Point wasn't the smoothest because the install didn't go to plan, but the support I received from Matt Fenwick throughout the resolution stage was excellent. He took ownership of the issues created with the install and has now sorted them. Grateful for Matt's help to get this resolved.
16 avril 2026
Avis spontané
Réponse : Pod
Hi Chris,
Thanks for taking the time to leave us a review. We're sorry to hear that your experience wasn't the smoothest to begin with. However, we’re delighted to hear about your positive experience with Matt and that he was able to resolve the issues for you.
We’ll make sure your feedback is shared with his manager, so he gets the recognition he deserves!
Many thanks,
Pod
Cameron installed a EV charger at my…
Cameron installed a EV charger at my property today and was really professional. He answered any questions I had and was really polite and friendly.
16 avril 2026
Good communication
Good communication. Well presented and arrived just before the expected time. Followed instructions on locating the property. Listened to requests. Tidied up after themselves. Ensured that it was in a usable state with all access and a run through. Very pleased with the service.
9 avril 2026
The service provided was impeccable
The service provided was impeccable! The chap (Ian) was really friendly and acted very professionally. He went out of his way to get the job completed, and it was done in a very prompt and tidy manner. A credit to your company. If there is an internal reward, please forward it to him. Thank you.
16 avril 2026
The whole experience was smooth from…Start to Finish
The whole experience was smooth from the beginning with the installer explaining everything that he was doing in details.
Afterwards, the installer checked that everything was clear before leaving.
No mess left lying around afterwards.
16 avril 2026
Great installer
Great guy who explained everything very well, tidy installation and did a great job! POD point kept me up to date with reminders about the install date and app is easy to use. No complaints here, due to moving house this is the second time we’ve used them and won’t go elsewhere!
8 avril 2026
Rinen was fantastic and resolved our…
Rinen was fantastic and resolved our issue with our Pod Point over the phone.
15 avril 2026
Avis spontané
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