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Poinnte Avis 7

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TrustScore 2.5 sur 5

2,7

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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

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2,7

Bas

TrustScore 2.5 sur 5

7 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

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Noté 1 sur 5 étoiles

Item not received a month from ordered. Poor customer service

Ordered from one of their ads on Facebook on the 9th March for Mother's day. As of 12th April, still not received and same automated reply.
I have ordered from social media ads several of times previously from different companies and never had this level of poor/non existent service.
AVOID!!!!!!

9 mars 2026
Avis spontané
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Réponse : Poinnte

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@poinnte.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

Noté 1 sur 5 étoiles

I'd never order again

I order an item from here, but it never arrived, I've emailed them several times, but I just keep getting the same automated answer saying, your order has been delivered, I've asked for a refund, still get the same automated answer. This site is a joke, I wouldn't advise buying from them

19 mars 2026
Avis spontané
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Réponse : Poinnte

Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you have not received the promised refund and that this has caused you disappointment. This is not the standard we aim to provide, and we take your feedback very seriously.
Please contact our customer service email address: service@poinnte.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction.
We appreciate your patience and hope to regain your trust.

Noté 3 sur 5 étoiles

They need to keep stocked on all advertised items

They need to keep stocked on all advertised items. Customers should not have to wait for items that are on back order. I would not have ordered the item if I didn't want it right away. If I have to wait for it (then go purchase it elsewhere) I will not need it.

22 février 2026
Noté 1 sur 5 étoiles

I have ordered a puller week ago I…

I have ordered a puller week ago I emailed them numerous times and no replies just the same auto messages every time.When am I going to receive item?and same automated message giving me a load of bull.I highly don’t recommend this website.Crap customer service keep giving me the same excuses every time I email.Bunch of clowns

26 février 2026
Avis spontané
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Réponse : Poinnte

Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@poinnte.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.

Noté 1 sur 5 étoiles

I purchased a hand vacuum from Poinnte…

I purchased a hand vacuum from Poinnte and the quality is extremely poor. The product does not match the description or the standard shown in their advertising.

I contacted the company to return the item and sent over 10 emails requesting return instructions, but I have received no response at all.

The lack of customer service and failure to respond is unacceptable. This has been a very disappointing experience.

I would not recommend purchasing from this company.

6 décembre 2025
Avis spontané
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Réponse : Poinnte

Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@poinnte.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.

Noté 1 sur 5 étoiles

Not good quality at all wood broke…

Not good quality at all wood broke trying to put it together

15 janvier 2026
Avis spontané
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Réponse : Poinnte

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@poinnte.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

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