First time purchasing from Pongy and I was driven to purchase after reading that their scents were strong and long lasting. Had a slight delivery issue which was dealt with fast and satisfactorily by... Voir plus
L'entreprise a répondu
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First time purchasing from Pongy and I was driven to purchase after reading that their scents were strong and long lasting. Had a slight delivery issue which was dealt with fast and satisfactorily by... Voir plus
L'entreprise a répondu
I am so impressed with this company. The owner are lovely and the products are delightful. I was going to say my favourite is Baby powder and sweet pea but I had a little sample included with my la... Voir plus
L'entreprise a répondu
I ordered products on 4th April now the 21st of April and still haven’t received any notification or a delivery. I have tried to phone the company but I received a disconnected tone, I tried Emails... Voir plus
Absolutely beautiful smelling wax melts. For so long I was buying my wax melts from super markets/big branded stores and just never found the right ones. These fill the room and smell just as ima... Voir plus
L'entreprise a répondu
Creators of strong smelling Wax Melts! Family run company. Best smelling Wax Melts or your money back!
Hut N2, Hawker Business Park, Melton Road, Burton on the Wolds, LE12 5TQ, Loughborough, Royaume-Uni
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Very bad customer care long wait time for delivery appalling service terrible attitude terrible packaging will be returning. Sorry can't imagine as phone camera broke.
I ordered products on 4th April now the 21st of April and still haven’t received any notification or a delivery.
I have tried to phone the company but I received a disconnected tone, I tried Emails but kept getting the Email back stating that there is no such Email address.
I have ordered with numerous companies before and never once have I had any problems.
I am really sorry but I certainly won’t be ordering or recommending this company.
Never received the order... email address and phone number not available...got eBay resolution center involved
I am disgusted with pongy melts I sent an order on 18th February and still have not received order on 1st April tried ringing and email but got no reply
My order has not arrived and my emails are not being responded to. I ordered in mid November and still no sign of my order in mid December. No communication. Really disappointed. Tracking information does not register.
Never fail to smell lovely, as an added bonus pet friendly too.
Pongy you are great .
Was well plzd, the smells are amazing and the room spray wow, hightly recommend these wax melts and room spray, grt value for money
Order delivered quickly and on time. All wax melts are the highest quality. Can not praise these products enough. Well worth the money.
Nothing in the small parcel 1kg says post by the end of 23:8:2024 just opened it to be nothing in it think it was sample sizes as no got an email to do way this parcel anywhere which found strange...Anyway thata all have to say no very happy no be buying again..x

Réponse de Pongy
First order and really happy with the smells, even my husband commented on how lovely the smell was. Will definitely be ordering again and highly recommend. Also had a lovely little thank you written on my receipt which made me smile 😃
Great range of products, fragrances are amazing. Customer service excellent
I’m an avid buyer of wax melts. All promising strong smells etc. I bought a batch of these and can I actually say even opening the container there wasn’t much of a fragrance. I got about 6 different ones. Very disappointed. I have bought wax melts from Asda. Believe me they are strong for the fraction of the price. Sorry but if your going to say strong smell then let it be strong. I’ve tried these. So that’s it. In the look out for something stronger.
Have just received them today, and they definitely are pongy.
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